At a Glance
- Tasks: Support and onboard customers, driving improvements in commercial laundry operations.
- Company: Join Spindle, a leader in transforming the commercial laundry industry with innovative technology.
- Benefits: Opportunity for career progression, competitive salary, and a chance to make a real impact.
- Other info: Dynamic environment with opportunities for growth into senior leadership roles.
- Why this job: Shape the future of commercial laundry with cutting-edge technology and data-driven insights.
- Qualifications: Experience in commercial laundry operations and customer-facing roles required.
The predicted salary is between 40500 - 49500 £ per year.
ABOUT SPINDLE
Spindle is transforming the commercial laundry industry through real-time operational intelligence, combining production analytics, workforce performance, OEE, CMMS, water & energy monitoring, fulfilment tracking, conveyor intelligence and AI-driven insights. We partner with some of Europe's largest commercial laundries to improve productivity, reduce costs and build a culture of continuous improvement.
THE OPPORTUNITY
A unique role for someone with a strong commercial laundry operations background who enjoys solving problems, working with data and helping customers achieve measurable improvements. You'll start by supporting our existing customer base, then grow into onboarding our new UK customers and becoming a trusted operational advisor by owning long-term customer relationships that drive ROI to the customer. Each success story will lead to more opportunities.
KEY RESPONSIBILITIES
- Customer Success: Own key accounts; run operational review meetings using Spindle data; spot bottlenecks and improvement opportunities; build action plans; track KPIs and ongoing value delivered.
- Operational Consulting: Use Spindle's analytics to improve labor productivity, workforce performance, production efficiency, OEE, maintenance performance, water/energy use, fulfilment, planning and continuous improvement.
- Internal Collaboration: Work closely with Sales, Software Development, Technical Support, Installation Teams and Senior Management to ensure successful delivery and an outstanding customer experience.
WHAT WE'RE LOOKING FOR
Essential experience:
- Commercial laundry industry background is essential (e.g. Production Manager, Plant Manager or Operations Manager), with strong understanding of laundry workflows, continuous improvement and operational KPIs.
- 2+ years in a customer-facing role (customer success, account management or operational consulting).
Personal qualities:
- Analytical, structured and self-motivated; dynamic, curious and customer-focused.
- Confident engaging senior stakeholders; able to build rapport across all levels of an organisation, from the shop floor to the executive team.
- High degree of accuracy and strong organisational skills; comfortable handling sensitive or confidential situations.
- Able to run multiple projects at once and travel extensively.
Desired skills:
- Strong project management, analytical and communication skills.
- Hands-on experience analysing operational data and dashboards, and translating findings into clear, customer-ready narratives (email analyses, presentations, business reviews), strongly preferred.
- Experience with CRM platforms (HubSpot, Salesforce or similar) a plus.
- Solid Excel/Office skills; experience with BI tools (Power BI, Tableau or similar) a plus.
- ERP/MES/manufacturing systems and Lean/Six Sigma/Continuous Improvement experience a plus.
WHY JOIN SPINDLE?
You won't just manage accounts, you'll directly shape how some of Europe's largest commercial laundries operate, working with real-time intelligence technology that drives measurable results. As our European business grows, this role offers real progression into senior customer success, consulting or operational leadership. Passionate about operational excellence and ready to help shape the future of commercial laundry? We'd love to hear from you.
Customer Success & Deployment Manager in Warrington employer: Spindle
At Spindle, we pride ourselves on being an exceptional employer that fosters a culture of continuous improvement and operational excellence. Our team enjoys a collaborative work environment where innovation thrives, and employees are empowered to grow through meaningful customer interactions and professional development opportunities. Located in the heart of the UK, we offer a unique chance to make a significant impact in the commercial laundry industry while advancing your career in a supportive and dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success & Deployment Manager in Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Spindle. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Spindle before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success & Deployment Manager in Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Spindle:Your cover letter is your chance to shine! Tell us why you want to work at Spindle specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Spindle!
How to prepare for a job interview at Spindle
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
