At a Glance
- Tasks: Support and onboard customers, driving measurable improvements in commercial laundry operations.
- Company: Join Spindle, a leader in transforming the commercial laundry industry with innovative technology.
- Benefits: Opportunity for career progression, working with cutting-edge operational intelligence tools.
- Other info: Dynamic environment with opportunities for growth into senior leadership roles.
- Why this job: Shape the future of commercial laundry while making a real impact on customer success.
- Qualifications: Experience in commercial laundry operations and customer-facing roles required.
The predicted salary is between 40500 - 49500 £ per year.
Spindle is transforming the commercial laundry industry through real-time operational intelligence, combining production analytics, workforce performance, OEE, CMMS, water & energy monitoring, fulfilment tracking, conveyor intelligence and AI-driven insights. We partner with some of Europe's largest commercial laundries to improve productivity, reduce costs and build a culture of continuous improvement.
A unique role for someone with a strong commercial laundry operations background who enjoys solving problems, working with data and helping customers achieve measurable improvements. You'll start by supporting our existing customer base, then grow into onboarding our new UK customers and becoming a trusted operational advisor by owning long-term customer relationships that drive ROI to the customer. Each success story will lead to more opportunities.
KEY RESPONSIBILITIES
- Customer Success: Own key accounts; run operational review meetings using Spindle data; spot bottlenecks and improvement opportunities; build action plans; track KPIs and ongoing value delivered.
- Operational Consulting: Use Spindle's analytics to improve labor productivity, workforce performance, production efficiency, OEE, maintenance performance, water/energy use, fulfilment, planning and continuous improvement.
- Internal Collaboration: Work closely with Sales, Software Development, Technical Support, Installation Teams and Senior Management to ensure successful delivery and an outstanding customer experience.
WHAT WE'RE LOOKING FOR
- Essential experience: Commercial laundry industry background is essential (e.g. Production Manager, Plant Manager or Operations Manager), with strong understanding of laundry workflows, continuous improvement and operational KPIs.
- 2+ years in a customer-facing role (customer success, account management or operational consulting).
- Personal qualities: Analytical, structured and self-motivated; dynamic, curious and customer-focused.
- Confident engaging senior stakeholders; able to build rapport across all levels of an organisation, from the shop floor to the executive team.
- High degree of accuracy and strong organisational skills; comfortable handling sensitive or confidential situations.
- Able to run multiple projects at once and travel extensively.
- Desired skills: Strong project management, analytical and communication skills.
- Hands-on experience analysing operational data and dashboards, and translating findings into clear, customer-ready narratives (email analyses, presentations, business reviews), strongly preferred.
- Experience with CRM platforms (HubSpot, Salesforce or similar) a plus.
- Solid Excel/Office skills; experience with BI tools (Power BI, Tableau or similar) a plus.
- ERP/MES/manufacturing systems and Lean/Six Sigma/Continuous Improvement experience a plus.
You won't just manage accounts, you'll directly shape how some of Europe's largest commercial laundries operate, working with real-time intelligence technology that drives measurable results. As our European business grows, this role offers real progression into senior customer success, consulting or operational leadership.
Passionate about operational excellence and ready to help shape the future of commercial laundry? We'd love to hear from you.
Customer Success & Deployment Manager in Cambridge employer: Spindle
At Spindle, we pride ourselves on being an exceptional employer that empowers our team to drive meaningful change in the commercial laundry industry. Our collaborative work culture fosters innovation and continuous improvement, while offering ample opportunities for professional growth and advancement as we expand across Europe. Join us to not only manage key accounts but also to influence operational excellence with cutting-edge technology, all within a supportive environment that values your contributions.
