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- Tasks: Support a clinical team with admin tasks and manage referrals for vital services.
- Company: Join the Spinal Injuries Association, a charity dedicated to improving lives.
- Benefits: 28 days annual leave, pension scheme, healthcare plan, and professional development budget.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong organisational skills and a passion for helping others.
- Other info: Hybrid working model with opportunities for career growth and community impact.
The predicted salary is between 25000 - 25000 £ per year.
Location
SIA House, Milton Keynes – We offer hybrid working with the expectation of three days per week in the office
Salary
£25,000 per annum
Hours
35 hours per week, Monday – Friday.
About Us
The Spinal Injuries Association is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury. Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. We are the expert guiding voice for life after spinal cord injury.
About The Role
In this role you will be part of the Health & Care Quality team, providing administrative and organisational support to the clinical team, which includes nurses, therapists and counsellors.
Duties & Responsibilities
- Manage all referrals from centralised inbox, prioritising and forwarding referrals to the relevant team member, or to direct enquiries to more appropriate services if necessary.
- Assess need of each referral and discuss with ‘on call’ nurse/counsellor if it appears urgent or guidance required to establish need.
- Ensure all relevant service user information is available. Calls sometimes required to establish this.
- Input into database (CRM). Ensure information remains updated and relevant.
- Refer to appropriate nurse/ therapist / counsellor according to region.
- Ensure that referrals are responded to in a timely manner.
- Manage the Counselling referrals on the CRM including adding clients, updating status and setting up respective client files on the public drive.
- Contact those waiting to access SIA’s counselling service as required, to reassess need and inform of offers or initiatives.
- To liaise between the team and referrers to arrange face-to-face visits as required.
- Admin support with stock level, ordering and distribution of leaflets, booklets, emergency medical cards.
- Arrange and minute internal meetings and training sessions.
Benefits
- Annual leave: 28 days per holiday year plus bank holidays, increasing to 30 days after two years of service (pro‑rated for part‑time employees)
- Access to Group pension scheme (6% employer contribution)
- Access to Group life assurance scheme
- Access to Healthcare cash plan
- Access to discounted gym membership
- Access to Employee assistance programme (EAP)
- Employee volunteer days
- Free car parking at SIA House
- Investing in our people – all members of staff are encouraged to discuss their development plans and aspirations with their line manager. A budget is available for talent development.
Closing date: 3 November 2025, 9am
Interview date: Thursday 20 November 2025 at SIA House, Milton Keynes
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture. We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status. Disabled candidates who meet the standard job criteria will be offered a guaranteed interview.
No agencies please
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Admin Assistant (Services) employer: Spinal Injuries Association
Contact Detail:
Spinal Injuries Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Assistant (Services)
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to the Spinal Injuries Association. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by researching the SIA's mission and values. Show us how your skills align with our vision of a fulfilled life for everyone affected by spinal cord injury. We love candidates who are passionate about our cause!
✨Tip Number 3
Practice common interview questions and have examples ready that showcase your organisational skills and ability to manage referrals. We want to see how you handle real-life scenarios that relate to the Admin Assistant role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at SIA.
We think you need these skills to ace Admin Assistant (Services)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Admin Assistant role. We want to see how you can contribute to our mission at SIA!
Showcase Your Organisational Skills: Since this role involves managing referrals and supporting the clinical team, be sure to emphasise any relevant experience you have in administration or organisation. We love a candidate who can keep things running smoothly!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Spinal Injuries Association
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Admin Assistant role and its responsibilities. Familiarise yourself with the specific tasks mentioned in the job description, like managing referrals and liaising with the clinical team. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
As an Admin Assistant, strong organisational skills are key. Prepare examples from your past experiences where you've successfully managed multiple tasks or prioritised effectively. Be ready to discuss how you would handle the referral process and ensure timely responses, as this is crucial for the role.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, the challenges they face, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
✨Emphasise Your Commitment to Inclusivity
Given the Spinal Injuries Association's commitment to diversity and inclusion, be prepared to discuss how you can contribute to this environment. Share any relevant experiences or perspectives that highlight your understanding of inclusivity and how it can enhance team collaboration and service delivery.