Group Account Director

About Us
We are the leading social media agency in the business of spinning heads and stopping thumbs. We unleash the value of social for brands by combining expertise in data-driven strategy, innovative social campaigns, industry-leading creative, authentic content, and performance marketing to deliver measurable results. Founded in 2016, Spin now boasts a team of over 50 proud social natives who deliver 360 social campaigns for global brands, including Google, Bupa, Ann Summers, Universal Music, Fujifilm, and Napolina.

We are a diverse group of creators, analysts, specialists, enthusiasts, deep-thinkers and boundary-pushers. Our blend of passion and fun has garnered us multiple awards for creating a fantastic workplace.

The Role
Ready to join our dynamic and rapidly expanding Client Services team? We are looking for an ambitious and business-savvy Group Account Director to lead a group of our most exciting accounts here at Spin with a focus on retention and growth. With extensive experience in the social media space, you will also be a strategic and commercially focused individual who loves building strong relationships with clients, knows how to deliver work in an efficient and effective way and has demonstrable experience in building plans to drive business growth.

Here’s what you’ll be doing...

• Client leadership: You will build strong, long-term relationships with clients and develop an in-depth understanding of your client’s businesses in order to recognise and act on both strategic and creative opportunities for the brand. You’ll direct complex and challenging projects effectively, communicating strong and compelling visions across all your key clients both internally and externally, resulting in excellent outcomes. You’ll understand how to measure success and drive real business change and results for your clients.
• Commercial and operational excellence: You’ll have excellent awareness and understanding of agency commercials, constantly working towards increasing agency profitability. You will contribute to both client and agency long-term pricing and budget planning and carefully consider cost/benefit issues before making decisions. You will also be responsible for the successful and efficient project management of all work within your group including ensuring best-in-class processes and SLAs are in place.
• New business: Recognising and acting on opportunities to grow and develop business within your existing client group alongside running external pitches from initial briefing and team build all the way through to delivery and negotiations.
• Social media expertise: In-depth understanding and experience working directly in the social media space alongside strong viewpoints around the future of social and best practice knowledge across social.
• Team leadership: You will be a senior team member, responsible for the oversight and development of a group of talented client services individuals. It’ll be your job to build a strong sense of team spirit and motivation, whilst also taking responsibility for team learning and development. You will identify recruitment needs within your team and be known for recruiting exceptional individuals. You’ll set extremely high standards and work with the MD to develop the client servicing function as a whole.

Here’s what we need from you...

• Proven experience leading a group of accounts within a social or integrated agency environment.
• Strong experience developing and executing strategic account plans to drive revenue growth and retention.
• Proven track record of building strong client relationships, and retaining and growing key accounts.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients and internal stakeholders.
• Strong financial acumen, with experience managing budgets and analysing account profitability.
• Excellent organisational and project management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Ability to inspire and motivate a team, fostering a culture of collaboration and continuous learning.
• Consistently able to perform under pressure and show resilience.

The Perks
Bonuses 💰 - Celebrate company wins with our bonus scheme – earn up to 20% additional salary!
Flexi-working ⏰ - work from your favourite spot at home 3 days per week, or abroad for up to a month each year!
Holidays 🌞 - 25 days of holiday to recharge plus an additional holiday day for every year you are at Spin!
Hours 🌟 - Friday 4 PM finishes to kickstart your weekend.
Healthcare 🍎 - Fully comprehensive private healthcare, including mental health and physiotherapy.
Development ✏️ - Access to personal L&D budget.
Maternity/Paternity 👶 - Enhanced parental leave policies and support.
Enhanced pension contributions ✨ - Did somebody say retirement cruise fund?
Socials 🎉 - Team outings, events, and epic socials planned by our social committee!

Our Values
Always Be Curious: Explore the “what ifs” and experiment freely.
Keep Up: Embrace change and move fast.
Uphold High Standards: Take pride in delivering excellence.
Act With Initiative: Spot opportunities and take action.
Show Respect, Always: Value and respect everyone in our people-first business.

At Spin, we foster a vibrant work environment that thrives on diverse perspectives and creative ideas. As strong advocates for inclusion and representation, we actively encourage applications from individuals of all backgrounds, regardless of race, disability, religion, gender identity, sexual orientation, or age.

Beyond compliance, we take pride in building a dynamic work environment that fosters creativity and champions inclusion, diversity, and representation.

*Due to a high volume of applications, only successful candidates will hear from us at this time. Thank you for your time and interest in Spin!