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- Tasks: Lead a dynamic sales support team and optimise processes for maximum efficiency.
- Company: Join Spin Master, a global leader in children's entertainment and toys.
- Benefits: Enjoy flexible work hours, comprehensive benefits, and fun perks.
- Other info: Hybrid work model with opportunities for growth and internal transfers.
- Why this job: Make a real impact in a fast-paced, innovative environment focused on creativity.
- Qualifications: 2+ years in a similar role, strong customer focus, and team management skills.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company? At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. Spin Master is a leading global children's entertainment company, creating exceptional play experiences through its three creative centres: Toys, Entertainment and Digital Games. With distribution in over 100 countries, Spin Master is best known for award-winning brands PAW Patrol®, Bakugan®, Kinetic Sand®, Air Hogs®, Hatchimals®, Rubik’s Cube® and GUND®, and is the global toy licensee for other popular properties.
The Sales Support Manager will be responsible for managing and overseeing the day-to-day operations of the sales support team, ensuring that the sales department has the tools, resources, and support needed to meet business goals. The Sales Support Manager will play a key role in driving operational efficiency, improving sales processes, and enhancing the overall sales experience for both customers and the sales team.
Sales Team Support: Manage and lead a team of sales support professionals to provide administrative and operational support to the sales team. Provide support to General Manager on generic Sales administrative tasks.
Process Optimisation: Develop and implement streamlined processes for lead management, order processing, and customer onboarding to improve efficiency and customer satisfaction.
Reporting Analytics: Generate regular sales performance reports and analyse key metrics to identify areas for improvement and support decision-making.
Cross-Functional Collaboration: Collaborate with marketing, customer service, and other departments to ensure smooth communication and alignment of goals across the organisation.
Sales Tools: Oversee the maintenance and optimisation of sales tools, and technology to ensure that the sales team has the resources they need to succeed.
Training Development: Provide ongoing training and mentorship to the sales support team to ensure high performance, professional growth, and knowledge of industry best practices.
Customer and Sales Team Liaison: Act as a point of contact for resolving customer inquiries or issues related to sales processes, product availability, and order fulfillment.
Sales Process Documentation: Ensure that sales processes, procedures, and best practices are clearly documented and followed across the team.
The Sales Support Manager reports to the General Manager.
What are your skills and experience?
- Minimum 2 years’ experience in similar role, in the CPG or Toy industry preferred
- Retail Experience either at store level or retail planning experience an asset
- Experience in managing or mentoring a team
- Customer driven approach and a “go-getter” attitude
- Ability to build and maintain relationships, both externally and internally
- Proficiency in MS Office (Excel, Word, PowerPoint), SAP, Salesforce an asset
- Demonstrated organisation, planning and communication skills to a high standard
- Ability to create and maintain business presentations, Excel files, read POS reports
- Full clean driving license
Please note that Spin Master works in a hybrid model with 4 days per week onsite.
What You Can Expect From Us
- Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun.
- Growth and Career Opportunities
- Flexible Work Hours
- Innovation, Collaboration and Fun
- Comprehensive Benefits
- Other fun Perks!
Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team. Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants. Spin Master strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes.
Should you require an accommodation, please contact our Talent Acquisition team, by email at JobsEU@spinmaster.com and we will work with you to meet your accessibility needs. We do appreciate all interest; however only those selected for interview will be contacted.
Sales Support Manager employer: Spin Master
Contact Detail:
Spin Master Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the toy and entertainment industry. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching Spin Master’s brands and values. Show us that you’re not just another candidate; demonstrate your passion for toys and how you can contribute to making life more fun!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Sales Support Manager role. Highlight your skills in team management and process optimisation to show us you’re the right fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the Spin Master family.
We think you need these skills to ace Sales Support Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role and the company shine through. We love candidates who are genuinely excited about working in the toy and entertainment industry, so don’t hold back!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that aligns with the Sales Support Manager role. We want to see how your skills can directly contribute to our team’s success, so be specific!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the position. Remember, less is often more!
Apply Through Our Website: For the best chance of getting noticed, make sure to apply through our official website. It’s the easiest way for us to keep track of your application and ensures it lands in the right hands!
How to prepare for a job interview at Spin Master
✨Know Your Stuff
Before the interview, dive deep into Spin Master's brands and products. Familiarise yourself with their award-winning toys like PAW Patrol® and Hatchimals®. This knowledge will not only impress your interviewers but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Sales Support Manager, you'll be leading a team. Prepare examples of how you've successfully managed or mentored teams in the past. Highlight your customer-driven approach and any specific instances where you improved processes or team performance.
✨Be Ready for Process Discussions
Expect questions about process optimisation and sales tools. Think of specific strategies you've implemented in previous roles to streamline operations. Be prepared to discuss how you would enhance the sales experience at Spin Master.
✨Emphasise Collaboration
Cross-functional collaboration is key in this role. Prepare to discuss how you've worked with other departments in the past, such as marketing or customer service, to achieve common goals. Show that you can be a bridge between teams to ensure smooth communication.