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- Tasks: Lead a dynamic sales support team and optimise processes for better efficiency.
- Company: Join Spin Master, a global leader in children's toys and entertainment.
- Benefits: Enjoy flexible work hours, comprehensive benefits, and fun perks.
- Other info: Fast-paced culture with great opportunities for growth and internal transfers.
- Why this job: Make a real impact in a creative environment that values innovation and collaboration.
- Qualifications: 2+ years in a similar role, strong customer focus, and team management skills.
The predicted salary is between 35000 - 45000 ÂŁ per year.
Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company? At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader.
Spin Master is a leading global children's entertainment company, creating exceptional play experiences through its three creative centres: Toys, Entertainment and Digital Games. With distribution in over 100 countries, Spin Master is best known for award-winning brands PAW Patrol®, Bakugan®, Kinetic Sand®, Air Hogs®, Hatchimals®, Rubik’s Cube® and GUND®, and is the global toy licensee for other popular properties.
The Sales Support Manager will be responsible for managing and overseeing the day-to-day operations of the sales support team, ensuring that the sales department has the tools, resources, and support needed to meet business goals. The Sales Support Manager will play a key role in driving operational efficiency, improving sales processes, and enhancing the overall sales experience for both customers and the sales team.
Sales Team Support: Manage and lead a team of sales support professionals to provide administrative and operational support to the sales team. Provide support to General Manager on generic Sales administrative tasks.
Process Optimisation: Develop and implement streamlined processes for lead management, order processing, and customer onboarding to improve efficiency and customer satisfaction.
Reporting Analytics: Generate regular sales performance reports and analyse key metrics to identify areas for improvement and support decision-making.
Cross-Functional Collaboration: Collaborate with marketing, customer service, and other departments to ensure smooth communication and alignment of goals across the organisation.
Sales Tools: Oversee the maintenance and optimisation of sales tools, and technology to ensure that the sales team has the resources they need to succeed.
Training Development: Provide ongoing training and mentorship to the sales support team to ensure high performance, professional growth, and knowledge of industry best practices.
Customer and Sales Team Liaison: Act as a point of contact for resolving customer inquiries or issues related to sales processes, product availability, and order fulfillment.
Sales Process Documentation: Ensure that sales processes, procedures, and best practices are clearly documented and followed across the team.
The Sales Support Manager reports to the General Manager.
What are your skills and experience?
- Minimum 2 years’ experience in similar role, in the CPG or Toy industry preferred
- Retail Experience either at store level or retail planning experience an asset
- Experience in managing or mentoring a team
- Customer driven approach and a “go-getter” attitude
- Ability to build and maintain relationships, both externally and internally
- Proficiency in MS Office (Excel, Word, PowerPoint), SAP, Salesforce an asset
- Demonstrated organisation, planning and communication skills to a high standard
- Ability to create and maintain business presentations, Excel files, read POS reports
- Full clean driving license
Please note that Spin Master works in a hybrid model with 4 days per week onsite.
What You Can Expect From Us
- Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun.
- Growth and Career Opportunities
- Flexible Work Hours
- Innovation, Collaboration and Fun
- Comprehensive Benefits
- Other fun Perks!
Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team. Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.
Spin Master strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes.
Should you require an accommodation, please contact our Talent Acquisition team, by email at JobsEU@spinmaster.com and we will work with you to meet your accessibility needs. We do appreciate all interest; however only those selected for interview will be contacted.
Sales Support Manager in Marlow employer: Spin Master
Contact Detail:
Spin Master Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Manager in Marlow
✨Tip Number 1
Network like a pro! Reach out to your connections in the toy and entertainment industry. A friendly chat can lead to insider info about job openings or even a referral. Don’t be shy—people love to help!
✨Tip Number 2
Prepare for those interviews! Research Spin Master’s brands and values. Think about how your experience aligns with their mission to make life more fun. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Spin Master team. Let’s get you that Sales Support Manager role!
We think you need these skills to ace Sales Support Manager in Marlow
Some tips for your application 🫡
Show Your Passion: Let your love for toys and creativity shine through in your application. We want to see how your enthusiasm aligns with our mission to make life more fun!
Tailor Your CV: Make sure your CV highlights relevant experience, especially in sales support or the toy industry. We’re looking for specific skills that match the Sales Support Manager role, so don’t hold back!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for Spin Master. Share examples of how you’ve driven operational efficiency or improved sales processes in the past.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to review your application and get you on the path to joining our fun-loving team!
How to prepare for a job interview at Spin Master
✨Know Your Stuff
Before the interview, dive deep into Spin Master's products and values. Familiarise yourself with their brands like PAW Patrol® and Hatchimals®. This shows genuine interest and helps you connect your experience to their mission.
✨Showcase Your Leadership Skills
As a Sales Support Manager, you'll be leading a team. Prepare examples of how you've successfully managed or mentored teams in the past. Highlight your ability to drive operational efficiency and improve processes.
✨Be Data Savvy
Since the role involves reporting analytics, brush up on your skills with Excel and any sales tools you’ve used. Be ready to discuss how you've used data to make decisions or improve sales performance in previous roles.
✨Emphasise Collaboration
Spin Master values cross-functional collaboration. Think of instances where you've worked with marketing, customer service, or other departments to achieve a common goal. This will demonstrate your ability to align with their organisational culture.