Account Manager Full-time, London, Hybrid →

We're a social media agency in the business of spinning heads and stopping thumbs - bringing together imaginative and intelligent minds to help our clients achieve jaw-dropping business growth across Instagram, TikTok, Twitter, Pinterest, LinkedIn and Facebook. Born in 2016 with a team number you could count on half a hand, we're now a 60+ diverse group of creators, analysts, specialists, enthusiasts, deep-thinkers and boundary-pushers. Our blend of passion and fun has garnered us multiple awards for our exceptional work and for creating a fantastic workplace.

The Role

Less about us, more about you. We are looking for someone awesome with a self-starter attitude to become a dedicated Account Manager here at Spin. You will be in charge of managing a range of accounts, responsible for building strong relationships with these clients and helping them achieve their goals. Working alongside fellow Account Managers and a Senior Account Manager, you will be working as part of a close-knit team but will often also collaborate with other teams including our in-house design and production teams. With this role, comes a heap of opportunities to develop and grow within our business.

Here’s what you’ll be doing…

• Proactive management of client relationships. Regularly engaging with clients over the phone, via email or in person. You’ll be working to ensure that everything is delivered on time and in line with your client’s business goals whilst applying original thought to build solutions to client problems and communicating this in a clear and direct way.
• Monthly reporting of KPIs. You must have an eye for analysing data and producing insightful reports for your clients so they know about all the great stuff we’re doing.
• The ideating, brainstorming and briefing creative social media concepts for best-in‑class social media content.
• Scheduling, posting, monitoring and boosting content in line with Spin and platform best practices.
• Keeping your finger on the pulse of all things social - platform updates, trending sounds and the latest memes will be your first language!

Here’s what we need from you…

• A minimum of 1 year of experience in a similar social media role is vital (agency side preferable).
• Proven experience maintaining client relationships.
• Excellent communicator, both written and verbally.
• A genuine interest in the industry with a curiosity to learn and develop.
• An understanding of both organic and paid social, as well as an understanding of the wider marketing world.
• Highly proficient in using Instagram, Facebook, Twitter and LinkedIn and content scheduling tools (Facebook Ads Manager is a plus).
• A self-starter with a “can-do” attitude, who thrives in a fast‑paced environment.
• Strong initiative, with the ability to foresee problems and find solutions before they become major issues.
• Exceptional organisational skills and a pro at managing multiple projects simultaneously.
• A creative mind.

Some Specifics

• Salary Bracket: £35,000- £45,000 depending on experience
• Hours: 38 hours, 5 days a week (Mon-Fri)
• Location: Borough, London (hybrid - 2 days in the office per week, Tuesday + Thursday)
• Contract: Permanent, Full‑Time

The Perks

• A chance to play a part and make a difference in a young, rapidly developing agency whilst building your career.
• Celebrate your wins with our quarterly bonus scheme - earn up to an impressive 20% additional salary.
• Embrace the freedom of our flexi‑working policy. No need to ask permission; grab your laptop, kick back in your favourite spot, and let the productivity flow from the comforts of home.
• Explore the world with our remote working policy, allowing you to work from anywhere (yes, even abroad!) for a whole month each year.
• Enjoy a well‑deserved 25 days of holiday, with the option to snag more through our incentive scheme.
• Look forward to Fridays with 4PM finishes. Start your weekend early and recharge those batteries.
• Put your health as a #1 priority with our excellent Vitality health insurance.
• Bond with the team with team outings, monthly social events, and an epic annual trip.

Our Values

• Always Be Curious: We thrive on curiosity. It's the driving force behind great marketing. We encourage you to explore the "what ifs" and freely experiment.
• Think Big, Create Magic: we stand out by thinking big and pushing creative boundaries. You'll have the opportunity to solve unique problems and create content that captivates.
• Move Quick, Stay Agile: Social media moves fast, and we move even faster. Be prepared to seize opportunities quickly.
• Make It Count: You only get one chance to do what you do, and we make every moment matter.
• Expect Excellence: At Spin, you'll be part of a team constantly striving for the highest standards.

At Spin, we foster a vibrant work environment that thrives on diverse perspectives and creative ideas. As strong advocates for inclusion and representation, we actively encourage applications from individuals of all backgrounds, regardless of race, disability, religion, gender identity, sexual orientation, or age. Beyond compliance, we take pride in building a dynamic work environment that fosters creativity and champions inclusion, diversity, and representation.