Spiko, a fast-growing fintech, is seeking a Head of Customer Ops to lead the customer experience from onboarding through daily support. You will build the team, define KPIs, and shape a scalable operation across multi-channel support for thousands of customers.
You will pioneer AI-driven workflows, curate knowledge bases, and partner with Product and Compliance to reflect the voice of the customer in the roadmap. Paris/London offices with flexible remote options.
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Head of Customer Operations - Scale & AI-Driven Support employer: Spiko
At Spiko, we pride ourselves on being an exceptional employer that fosters a culture of excellence, transparency, and innovation. Located in the vibrant heart of Paris, we offer our employees competitive compensation packages, stock options, and the flexibility of remote work, all while providing access to cutting-edge technology and a supportive environment for professional growth. Join us as we revolutionise treasury management and enjoy a dynamic workplace where your contributions directly impact thousands of businesses across Europe.
