Customer Service Manager
Spider is advertising on behalf of a group of companies who are looking for an experienced Customer Service Manager. This is a full-time role, based at their offices on the outskirts of Colchester, Essex. Due to the location of the offices personal transport is essential.
Company Benefits
- Competitive Salary: £45,000 per annum, depending on experience, with a pension scheme.
- Holiday: 25 days annual leave per year plus Bank Holidays.
About the Role
As the successful Customer Service Manager, you’ll work closely with other divisions in the group to deliver excellent customer service, team performance and support the group’s continued growth.
Main Duties and Responsibilities
- Direct line management of the team to ensure responsiveness, efficiency, and customer retention.
- Monitor, analyse and improve performance based on KPI's.
- Manage and ensure timely resolution of customer complaints and service issues.
- Identify and implement process improvement to ensure an excellent customer experience with every interaction.
About You
You will have a strong background in a Customer Service Manager or Customer Service Supervisor role, experience of managing, training and developing either customer service or sales teams, strong commercial acumen, and the ability to multitask and work to tight deadlines while always ensuring excellent customer service.
Customer Service Manager in West End employer: Spider
Spider is an exceptional employer that values its employees by offering a competitive salary and a robust benefits package, including 23 days of holiday and opportunities for training and professional development. The supportive work culture fosters growth and encourages team collaboration, making it an ideal place for those looking to make a meaningful impact in the mobility sector while working in the vibrant Lowestoft area.
