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- Tasks: Welcome visitors and deliver engaging tours at our working farm.
- Company: Join a renowned international charity focused on equine welfare.
- Benefits: Competitive salary, 31 days holiday, and generous pension scheme.
- Why this job: Make a real difference in the lives of horses and people.
- Qualifications: Excellent communication skills and a passion for equine welfare.
- Other info: Flexible hours with opportunities for career growth in a dynamic environment.
Visitor Centre Assistant/ Visitor Centre Officer– Spider is advertising on behalf of an international equine charity for a Visitor Centre Assistant to join their team based in Blackpool, Lancashire on a part-time, permanent basis.
All potential candidates should read through the following details of this job with care before making an application.
Why them
Become part of a renowned international charity committed to strengthening the bond between horses and humans with compassion and practical solutions. Focused on ensuring every horse is treated with respect and understanding, the organisation drives positive change across 300 communities in 17 countries. Join this dynamic team and play a key role in transforming lives – for both horses and people.
Fantastic company benefits include:
Competitive Salary: On offer is a competitive salary of £21,315 per annum
Holiday: 31 days including Bank Holidays and a mandatory shutdown between Christmas and New Year (pro rata)
Generous Pension scheme
Employee extras such as: Cash health plan, paid employee sickness absence scheme, compassionate leave, death in service of 4 x annual salary
About the role:
As a Visitor Centre Officer, you will be the face of their organisation, welcoming visitors and guiding them through an informative and enjoyable experience at their working farm. Your role is essential in creating a professional and inviting atmosphere that reflects their charity\’s values. You will collaborate closely with various departments, including the café, events team, and volunteer coordinators, to ensure seamless operations and promote their mission of horse welfare. Working hours will be 32 hours over 4 days, operated on a flexible basis and weekend working is required. A flexible approach towards working hours is essential as some events can take place outside of normal working hours.
Main duties and responsibilities:
Deliver engaging guided tours of the working farm, creating an informative and enjoyable experience for visitors.
Collaborate with the café team to ensure effective preparation and operation, including end-of-day procedures.
Support the planning and execution of events that enhance the charity’s profile and generate essential income.
Manage visitor enquiries related to booking and usage of facilities, ensuring arrangements align with event organiser requirements.
Assist in the recruitment, training, and management of volunteers, ensuring they are equipped to support the charity’s mission effectively.
About you:
As a Visitor Centre Assistant, you will be personable, approachable and possess excellent interpersonal and communication skills, allowing you to connect effortlessly with people at all levels, including VIP visitors. You should be self-motivated and adaptable, thriving in a fast-paced environment while managing multiple priorities and deadlines. A passion for equine welfare and an understanding of the charity sector would be desirable but not essential. Your professional appearance and flexible mindset will help you contribute positively to their team and mission.
If you have all the relevant skills and experience for the Visitor Centre Assistant role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.
If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
Please check your email inbox and spam/junk mail folder for any email correspondence for this vacancy.
Additional keywords: Visitor Centre Officer, Front of House Officer, Visitor Host, Visitor Engagement Officer, Event coordination, Customer service, Visitor enquiries,Equine welfare, Charity, Nonprofit.
INDL
This vacancy is being advertised and handled through Spider, the region’s Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application
Visitor Centre Assistant employer: Spider
Contact Detail:
Spider Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Centre Assistant
✨Tip Number 1
Get to know the charity's mission inside out! When you walk into that interview, show us how passionate you are about equine welfare and how you can contribute to their goals. A genuine connection to their values will make you stand out.
✨Tip Number 2
Practice your people skills! As a Visitor Centre Assistant, you'll be the face of the organisation. We recommend role-playing common visitor interactions with a friend to boost your confidence and ensure you're ready to engage with everyone from families to VIPs.
✨Tip Number 3
Flexibility is key! Be prepared to discuss your availability during the interview. Show us that you're adaptable and ready to jump in for weekend events or last-minute changes. This will demonstrate your commitment to the role and the charity's mission.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, we want to see your curiosity about the role and the charity. Prepare a few thoughtful questions about their projects or team dynamics to show us you're genuinely interested in being part of their community.
We think you need these skills to ace Visitor Centre Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Visitor Centre Assistant role. Highlight any customer service experience or event coordination you've done, as these are key for us!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Share your passion for equine welfare and why you want to join our team. Keep it friendly and professional, just like the atmosphere we create at the centre.
Show Off Your Interpersonal Skills: Since you'll be the face of our organisation, it's important to demonstrate your excellent communication skills. Use examples in your application that showcase how you connect with people, especially in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Spider
✨Know the Charity Inside Out
Before your interview, take some time to research the charity's mission and values. Understand their work in equine welfare and how they impact communities. This knowledge will not only impress your interviewers but also help you connect your passion for horses with their goals.
✨Showcase Your People Skills
As a Visitor Centre Assistant, you'll be interacting with a variety of visitors. Prepare examples of how you've successfully engaged with people in previous roles. Think about times when you’ve provided excellent customer service or managed visitor enquiries effectively.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and adaptability. For instance, how would you handle a difficult visitor or a last-minute event change? Practising these scenarios can help you articulate your thought process and demonstrate your ability to thrive in a fast-paced environment.
✨Dress the Part
First impressions matter! Make sure to dress professionally and appropriately for the role. A smart appearance reflects your respect for the organisation and its values. Plus, it sets a positive tone for your interactions during the interview.
