Supported Housing Officer

Supported Housing Officer/ Supported Housing Night Worker Are you driven by the desire to make a real difference in people’s lives? If so, Spider are advertising for a Non-Profit Organisation who are looking for 2 x Supported Housing Officers, to join them to be part of their dynamic and innovative team in Thetford, Norfolk.

Why them?

They have been transforming lives for nearly 50 years, offering support to those in need across East Anglia. Their organisation is dedicated to providing quality services that help individuals recover from the trauma of homelessness and social exclusion. With over 200 staff and volunteers, they pride themselves on being one of the leading non-profits in the UK, recognised for their commitment to community welfare.

Fantastic Company Benefits Include:

• Competitive Salary: Starting at £24,570 per annum (£13.50 per hour) with potential review after 6-month probation
• Holiday: 28 Days including Bank Holidays, with extra leave for length of service, up to 5 additional days
• Hours: 10-hour shifts, averaging 35 hours per week on a 4 on / 4 off rolling basis. Shifts are night-based, starting at 20:30, and include some weekend work.
• Company pension with a 3% employer contribution
• Employee benefits: Cashback healthcare & dental scheme, one month paid sabbatical after 5 years of service, 24/7 counselling helpline, Enhanced maternity/paternity/adoption pay, Access to store, leisure, and travel discounts, Cycle2Work scheme

About the Role:

As a Supported Housing Officer, you will be a crucial first point of contact for residents during night hours. You will work independently, ensuring a safe, secure, and welcoming environment and helping people who are vulnerable and at risk or in need of urgent accommodation. This includes people who are homeless or at risk of homelessness, and victims of domestic abuse. Individuals are supported to transition into longer-term accommodation and can also get help to access education, employment opportunities and healthcare.

The key responsibilities will require you to work proactively and liaise with customers, building a rapport and being the first point of contact in the building overnight. Shifts are on a lone working basis. You will work within a wider team to provide a safe, secure and comfortable environment, helping customers begin to recover from the trauma experienced through homelessness and support residents through their transition to more permanent housing solutions.

Main Duties and Responsibilities:

• Develop and maintain a rapport with residents, providing support and guidance.
• Ensure the safe and efficient operation of the facility overnight.
• Adhere to safeguarding policies and promote a safe living environment.
• Record and manage information accurately using our database systems.
• Managing the premises, and ensuring the swift turnaround of accommodation for new arrivals.

About You:

As the successful Supported Housing Officer, it is essential that you have previous experience in supported accommodation, aiding vulnerable individuals dealing with financial hardship, homelessness, mental health, and substance misuse. It would desirable if you have a qualification in housing, social work, or community work and have experience in a security or caretaker role. The client would also be interested in applicants who have lived experience with issues related to their service users, such as substance misuse and homelessness.

You will have excellent interpersonal and communication skills, with the ability to work autonomously and within a team. Competent in using IT systems, data recording and management. You will also hold a valid driving licence and access to a car.

Please note: this position involves work that is a regulated activity and is therefore subject to receipt of a satisfactory Enhanced Disclosure with a barred list check from the Disclosure and Barring Service. This is in accordance with the Police Act 1997 and the Rehabilitation of Offenders Act 1974. This is to be paid for by the successful applicant and will be reimbursed upon the successful passing of a 6-month probationary period.

This Supported Housing Officer opportunity offers a meaningful career with the chance to make a genuine impact in your community. If you are passionate about helping others and have the required skills and experience, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.

Applications from all individuals, particularly those with personal or past experience of homelessness, are welcome. The client is a Disability Confident Employer and are committed to an inclusive recruitment process.

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