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- Tasks: Lead the REST Hub service, providing holistic support to individuals in mental health distress.
- Company: Join Suffolk Mind, a passionate organisation dedicated to mental health and wellbeing.
- Benefits: Enjoy a competitive salary, generous holiday, health insurance, and flexible working options.
- Other info: Be part of a team that values compassion and innovation in mental health support.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: 1-2 years' experience in mental health and strong communication skills required.
The predicted salary is between 27202 - 30856 £ per year.
Suffolk Mind is seeking a Senior Wellbeing Support Worker to join their team on a full-time, fixed-term basis in Ipswich, Suffolk!
Fantastic company benefits include:
- Competitive Salary: On offer is a competitive salary of £27,202 - £30,856 per annum
- Holiday: 25 days plus bank holidays, increasing to 30 days with length of service (pro rata for part-time employees) + your birthday off and the option to buy or sell annual leave
- Additional: Health and dental care insurance plan, occupational sick pay, pension scheme, blue light card discounts, length of service rewards, refer-a-friend scheme, and access to wellbeing courses, training, flexible/hybrid working options, and strong ongoing support.
About the role:
As a Senior Wellbeing Support Worker, you will play a key role in the day-to-day running of the REST Hub service (Recover, Eat, Support, Talk), providing holistic support to individuals experiencing mental health distress. Acting as the lead practitioner on shift, you will oversee operations, support staff and volunteers, and ensure a safe, welcoming, and high-quality environment for all service users. Working hours are 37 per week, Monday to Friday, 9:00am - 5:00pm. This is a fixed-term contract until 31st March 2027 (subject to service contract renewal).
Main duties and responsibilities:
- Lead the day-to-day delivery of the REST Hub service, providing direction and support to staff and volunteers
- Build positive relationships with individuals accessing the service, offering emotional support including in crisis situations
- Manage service flow, capacity, and staffing levels, responding dynamically to demand and risk
- Ensure safeguarding procedures are followed and appropriate support pathways are identified
- Liaise with external professionals such as NHS services and emergency services when required
- Support staff and volunteer development, including supervision, induction, and ongoing guidance
- Maintain accurate records, data collection, and reporting in line with data protection requirements
- Promote a calm, inclusive, and recovery-focused environment
- Monitor and maintain a safe, welcoming, and well-managed site
- Support ongoing service development in line with organisational policies and objectives
About you:
As a Senior Wellbeing Support Worker, you will have at least 1-2 years' experience working with adults in a mental health environment and be confident working in high-pressure, emotionally demanding situations. You will have a strong understanding of safeguarding, risk management, and recovery-focused support, with experience delivering both 1:1 and group support. You will bring excellent communication, organisational, and problem-solving skills, with the ability to lead within a team and manage competing priorities effectively. You will be confident supporting staff and volunteers, handling sensitive situations professionally, and maintaining clear boundaries. A qualification in mental health (e.g. NVQ Level 3, DipSW, RMN, Counselling or equivalent) is desirable, along with experience managing volunteers or small teams. You must be willing to undertake an enhanced Adult's Barred DBS check.
About Suffolk Mind:
Suffolk Mind is committed to making Suffolk the best place in the world for talking about and taking care of mental health. Through innovative services like REST, we provide accessible, compassionate support to individuals across the community, promoting wellbeing, recovery, and resilience.
If you are passionate about supporting others and want to play a key role in shaping a new wellbeing service, we would love to hear from you. Please apply with an up-to-date CV.
Interview date: Week commencing 1st June 2026
No recruitment agencies, please.
Please check your email inbox and spam/junk mail folder for any email correspondence for this role. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
Suffolk Mind is committed to safeguarding and promoting the welfare of all children, young people, and adults at risk who have contact with our services and personnel. We expect all staff and volunteers to share this commitment. Background and DBS checks will be required for relevant posts as part of our Safer Recruitment procedures.
Senior Wellbeing Support Worker employer: Spider
Contact Detail:
Spider Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Wellbeing Support Worker
✨Tip Number 1
Network like a pro! Reach out to your connections in the mental health field, attend local events, and join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to wellbeing support. Think about your experiences and how they align with the role at Suffolk Mind. We want to hear your stories and how you've made a difference!
✨Tip Number 3
Show your passion for mental health! When you get the chance to chat with potential employers, share why you care about supporting others. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen directly by the team at Suffolk Mind. Plus, it shows you’re serious about joining us in making a difference.
We think you need these skills to ace Senior Wellbeing Support Worker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Wellbeing Support Worker role. Highlight your experience in mental health support, crisis management, and any relevant qualifications to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about mental health and how your background aligns with our mission at Suffolk Mind. Be genuine and let your personality come through!
Showcase Relevant Experience: When detailing your work history, focus on roles where you've provided support in high-pressure situations. We want to see how you've led teams or supported individuals in need, so don’t hold back on those examples!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can easily access your application and get back to you quicker. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Spider
✨Know Your Stuff
Make sure you understand the role of a Senior Wellbeing Support Worker inside out. Familiarise yourself with Suffolk Mind's REST Hub service and be ready to discuss how your experience aligns with their mission to provide holistic support.
✨Showcase Your Skills
Prepare examples that highlight your communication, organisational, and problem-solving skills. Think about times when you've successfully led a team or managed a crisis situation, as these will resonate well with the interviewers.
✨Be Person-Centred
Demonstrate your ability to build positive relationships with individuals accessing the service. Share stories that illustrate your empathetic approach and how you've supported others in emotionally demanding situations.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the organisation. This shows your genuine interest in the position and helps you gauge if Suffolk Mind is the right fit for you. Consider asking about their approach to staff development or how they measure success in the REST Hub service.