At a Glance
- Tasks: Engage with brokers and manage customer inquiries to enhance their experience.
- Company: Join Saffron Building Society, a supportive and inclusive workplace.
- Benefits: Up to £28,000 salary, 33 days holiday, hybrid working, and more.
- Other info: Opportunities for professional growth in a dynamic environment.
- Why this job: Make a real impact while developing your career in a values-led organisation.
- Qualifications: Excellent communication skills and a customer-focused mindset are essential.
The predicted salary is between 28000 - 28000 £ per year.
Saffron Building Society is seeking a motivated and highly-organised Customer Service Advisor/ Business Development Advisor to join their team in Saffron Walden, Essex, on a full-time permanent basis.
Fantastic Company Benefits Include:
- Competitive Salary: Up to £28,000 per annum, depending on experience
- Holiday: 33 days holiday
- Pension: 5% employee contribution, 8.5% employer contribution (subject to eligibility, T&Cs)
- Hybrid Working: Available after initial 6-8 weeks
- Employee Extras: Life assurance, income protection, flexible working, buy/sell holiday, mental health support, and more
About the role:
As a Customer Service Advisor/ Business Development Advisor, you will support our dedicated team by engaging with brokers and performing essential administrative tasks. This role is all about fostering relationships and enhancing the broker experience. This role is 35 hours per week, Monday – Friday, hours to cover between 8.30 am – 5.30 pm, with hybrid working.
Key Responsibilities:
- Manage incoming telephone calls, emails, and LifeChat enquiries, prioritising broker support effectively.
- Assist brokers with product information, mortgage submissions, and navigation of the Saffron for Brokers website.
- Process new broker registrations within 24 hours to ensure a smooth onboarding experience.
- Promote the Society's products and services to enhance broker engagement and grow market share.
- Encourage high-quality, right-first-time mortgage submissions to support efficient case processing.
About you:
As a Customer Service Advisor/ Business Development Advisor you will have excellent written and verbal communication skills, with strong problem-solving, decision-making, and time management abilities. You are customer-focused, highly organised, and able to build and maintain effective relationships with mortgage intermediaries. Knowledge of the mortgage intermediary/broker sector and the UK mortgage regulatory framework is desirable. A commitment to delivering outstanding customer service, acting with integrity, and adhering to the individual conduct rules of the PRA and FCA is essential.
Why Saffron Building Society:
At Saffron Building Society, we value our employees and provide a supportive, inclusive working environment. We pride ourselves on delivering excellent member experiences while fostering collaboration, diversity, and personal growth. We provide opportunities for professional development, competitive benefits, and a chance to make a meaningful impact in the lives of our customers. This is more than just a job; it’s an opportunity to make a difference while developing your career within a values-led organisation.
If you have all the relevant skills and experience for the Customer Service Advisor/ Business Development Advisor role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.
Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
No recruitment agencies, please.
Customer Service Advisor in Saffron Walden employer: Spider
Spider is an exceptional employer that values its employees by offering a competitive salary and a robust benefits package, including 23 days of holiday and opportunities for training and professional development. The supportive work culture fosters growth and encourages team collaboration, making it an ideal place for those looking to make a meaningful impact in the mobility sector while working in the vibrant Lowestoft area.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Saffron Walden
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Spider. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Spider before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Saffron Walden
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Spider:Your cover letter is your chance to shine! Tell us why you want to work at Spider specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Spider!
How to prepare for a job interview at Spider
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
