Service Manager (Refrigeration) in Norwich

Refrigeration Service Manager – Service Manager – Refrigeration Contracts

Spider is advertising on behalf of a well‑established and expanding refrigeration company for a key leadership role, with career development opportunities.

Ideal for someone with strong technical knowledge and proven people‑management skills, you will manage and develop the service department, build relationships and deliver high‑quality refrigeration services to customers. This is a hybrid, full‑time, permanent position working across East Anglia.

Company Benefits

• Competitive Salary: £60,000 – £70,000 per annum, depending on experience, including a generous annual bonus based on performance.
• Holidays: 23 days plus bank holidays, increasing with service.
• Pension scheme.
• Company vehicle, flexible and hybrid working, excellent career development opportunities within the business.

About the Role

As a Refrigeration Service Manager, you will manage and develop a team of refrigeration engineers and support staff, ensuring high standards of service delivery, compliance, and customer satisfaction.

Key Duties and Responsibilities

• Lead, manage, and mentor a team of refrigeration engineers and support staff, overseeing daily operations, scheduling, resource planning, and workloads.
• Ensure compliance with health & safety, F‑Gas regulations, and company procedures while maintaining high standards of customer service and resolving escalated issues.
• Monitor departmental performance, including KPIs, budgets, and service quality, driving business growth and continuous improvement.
• Support recruitment, training, and development of the service team, building a skilled and high‑performing workforce.
• Liaise with clients, suppliers, and internal teams, using Microsoft Office 365 and other systems to manage operations efficiently.

About You

You have strong experience in a similar leadership/management role and possess the technical \”hands on\” knowledge required to manage and build internal and external relationships. You are highly organised, manage priorities and deadlines effectively, and take pride in delivering excellent customer service.

You hold relevant refrigeration qualifications, including F‑Gas and City & Guilds NVQ Level 2 in refrigeration, and have a full UK driving licence.

Why Them

This reputable company delivers high‑quality refrigeration and air‑conditioning solutions across multiple sectors. They provide a supportive, professional, and forward‑thinking environment where your leadership, ideas, and technical expertise are valued, with excellent opportunities for career progression.

Apply

Send an up‑to‑date CV as soon as possible. We look forward to hearing from you.