Head of Operations in Norwich

Spider is advertising on behalf of a specialist professional services business seeking a Head of Operations to join their office-based team on a full-time, permanent basis in Mid Suffolk.

Fantastic company benefits include:

• Competitive Salary: £45,000 - £50,000 per annum, depending on experience
• Holiday: 25 days annual leave + bank holidays
• Additional: Team performance related bonus and enhanced pension

About the role:

This is a newly created role with a clear focus on supporting the future growth and development of the business. Working closely with the Founder and wider leadership team, you will become a trusted right-hand person to a creative and entrepreneurial founder, helping to turn strategic ideas into operational success.

As Head of Operations, you will take ownership of the day-to-day running of the business, ensuring operational excellence across client services, finance, HR, systems, compliance and team performance. You'll thrive in a high-pressure but informal environment, balancing commercial priorities with exceptional client service while helping to drive a growing and ambitious organisation.

Key Duties include:

• Lead the day-to-day delivery and continuous improvement of service operations, ensuring efficient, high-quality service across all client groups.
• Oversee business systems, IT infrastructure, CRM platforms, and operational processes, ensuring they remain effective, scalable, and fit for purpose.
• Support the Founder by managing operational activities, contributing to strategic planning, business growth, pricing strategies, and profitability objectives.
• Lead recruitment, HR processes, performance management, staff development, training, and the implementation of KPIs and operational performance measures.
• Drive operational efficiencies, automation initiatives, service enhancements, and expansion into new markets and service areas.
• Maintain exceptional service standards for high-profile clients, while building and managing relationships with key industry stakeholders and representing the business at industry events.
• Ensure compliance with regulatory requirements, documentation standards, audit readiness, and risk management processes across the organisation.
• Support the Founder in looking for opportunities for business development.

About you:

As Head of Operations, you will bring significant senior leadership experience gained within a professional service, advisory, travel, creative or similarly client-focused environment. You will have a strong understanding of business operations, finance, HR and customer service, with a proven ability to lead teams, improve processes and manage high-volume, time-sensitive workloads.

Commercially minded and strategically aware, you will constantly look for opportunities to improve performance, increase efficiency and maximise profitability. You will be comfortable supporting and constructively challenging senior stakeholders where required, bringing fresh ideas and a solutions-focused approach.

Highly organised and analytical, you will possess excellent communication and stakeholder management skills, with the ability to build strong relationships at all levels internally and externally. You will be a positive, ambitious and exceptionally charismatic leader who remains calm under pressure and enjoys working within a fast-paced, entrepreneurial environment. A passion for the creative arts and wider cultural sector would be highly advantageous. Due to the location of the office, a full driving licence and access to your own vehicle will be required.

About them:

This is a unique opportunity to join a growing specialist professional services business at an exciting stage of its development. As a newly created role, the position offers significant scope to shape operations, influence future growth and play a key part in the long-term success of the organisation. You will work alongside an established leadership team in a flexible, collaborative and informal environment where initiative, innovation and commercial thinking are genuinely valued.

If you have the relevant skills and experience for this Head of Operations role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.

Please check your email inbox and spam/junk folder for any correspondence for this role. If you require any reasonable adjustments or information in an alternative format, please inform us as soon as possible so that appropriate arrangements can be made.