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- Tasks: Lead after-sales support and drive service performance across the UK, Ireland, and Scandinavia.
- Company: Join a leading supplier of innovative post-harvest machinery solutions.
- Benefits: Enjoy a competitive salary, company car, private medical care, and strong career progression.
- Why this job: Be part of a dynamic team making a real impact in customer service and satisfaction.
- Qualifications: Growth mindset, customer focus, and problem-solving skills are essential.
- Other info: Flexible working hours and opportunities for travel and development.
The predicted salary is between 40000 - 55000 £ per year.
Spider is advertising on behalf of a food machinery supplier who are seeking a dynamic After Sales Manager to join them on a full-time, permanent basis, based in Snetterton, Norfolk. They welcome applications from experienced candidates as well as younger or less-experienced individuals with the right mindset, as full training can be provided.
They are a leading supplier of post-harvest machinery solutions for the bulk vegetable industry. Known for innovation, quality, and exceptional customer support, they offer a fun, supportive culture with real opportunities for growth. Joining them means becoming part of an energetic, international team committed to world-class service.
Fantastic benefits include:
- Competitive Salary: On offer is a competitive salary of £40,000 - £55,000 per annum, depending on experience
- Holiday: 25 days plus bank holidays
- Benefits: Company car, private medical care through Vitality Health, 3% employer pension contribution (Smart Pension), strong development and career progression opportunities.
About the Role:
As an After Sales Manager, you will lead the growth and development of the company’s service and parts business, ensuring outstanding customer experience and high-performance service delivery. This is a highly customer-focused, sales-driven role requiring regular travel across the UK, Ireland, and Scandinavia, with flexible working hours based on customer visits and travel demands. You will work closely with service, sales, and marketing teams to strengthen engagement, improve performance, and shape the future of the after-sales offering.
Main duties and responsibilities include:
- Build strong customer and partner relationships across the UK, Ireland, and Scandinavia, ensuring exceptional after-sales support.
- Drive service performance, customer satisfaction, and continuous improvement of the company’s service offering.
- Work closely with service, sales, and marketing teams to align activities and enhance customer engagement.
- Deliver on agreed KPIs, reporting progress and identifying opportunities for improvement.
- Oversee service processes including CRM use, ticketing, online parts ordering, and database management.
- Support business development by identifying sales opportunities through service interactions and customer visits.
About you:
As an After Sales Manager, you will have a growth mindset, with a proactive and entrepreneurial approach, and a strong customer focus with a passion for performance. High energy, responsiveness, and solid problem-solving abilities are essential, along with confidence using CRM systems, service ticketing tools, and online ordering platforms. You will demonstrate leadership potential, the ability to build strong customer relationships, and the flexibility to travel regularly and work outside standard hours when required, representing the company professionally on customer sites. A full UK driving licence is essential for this role.
If you have all the relevant skills and experience for the After Sales Manager role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.
Ready to take the next step in your career and become part of a dynamic team then apply now. Please forward an up-to-date CV as soon as possible. We look forward to hearing from you.
Please check your email inbox and spam / junk mail folder for any email correspondence for this role. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
After Sales Manager in Norwich employer: Spider
Contact Detail:
Spider Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Manager in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for an After Sales Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching the company and its after-sales processes. Show them you’re not just another candidate; demonstrate your passion for customer satisfaction and how you can drive service performance. We want to see that energy!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace After Sales Manager in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the After Sales Manager role. Highlight any customer service or sales experience, and don’t forget to mention your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for after-sales support and how your proactive mindset aligns with our company culture. Keep it engaging and personal!
Showcase Your Growth Mindset: We love candidates who are eager to learn and grow! In your application, mention any instances where you’ve taken initiative or adapted to challenges. This will show us you’re ready to thrive in our dynamic environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Spider
✨Know Your Stuff
Before the interview, make sure you understand the company’s products and services inside out. Research their post-harvest machinery solutions and be ready to discuss how your experience aligns with their customer-focused approach.
✨Showcase Your Customer Focus
As an After Sales Manager, your ability to build strong customer relationships is key. Prepare examples from your past roles where you’ve successfully enhanced customer satisfaction or driven service performance. This will demonstrate your proactive mindset.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you had to manage customer expectations or improve service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Highlight Your Teamwork Skills
This role involves working closely with various teams. Be prepared to discuss how you’ve collaborated with sales, marketing, or service teams in the past. Emphasise your ability to align activities and enhance customer engagement through teamwork.