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- Tasks: Provide technical support and maintenance for automated machinery in the food industry.
- Company: Leading industrial automation provider known for innovation and quality.
- Benefits: Competitive salary, company vehicle, private medical care, and 25 days holiday.
- Why this job: Join a supportive team and develop your skills in a dynamic field.
- Qualifications: 5+ years experience in servicing automated machinery; mechanical qualifications preferred.
- Other info: Opportunities for travel and career progression in a growing international business.
The predicted salary is between 33000 - 45000 £ per year.
Spider is advertising on behalf of a leading industrial automation provider in the food industry who are seeking two Service Engineers / Field Service Technicians to join their After Sales team based in Snetterton, Norfolk on a full-time, permanent basis!
They are looking for an experienced Service Engineer / Field Service Technician with at least 5+ years' experience in the installation and servicing of bespoke machinery, ideally within food or beverage automated production lines. They are also looking to take on a more junior Service Engineer / Field Service Technician, for whom full support, training, and career development opportunities will be provided.
Fantastic company benefits include:
- Competitive salary: £33,000 - £45,000 per annum (OTE £35,000 - £48,000) depending on experience.
- Holiday: 25 days plus bank holidays
- Benefits: Company vehicle, Private medical care, 3% employer pension contribution, structured onboarding and ongoing training, career development opportunities within a growing international business, supportive and collaborative team environment
About the role:
As a Service Engineer / Field Service Technician, you will represent the business on-site at client locations, providing technical support, managing inspections and warranty-related work, and ensuring equipment is installed and operating to specification. The position is primarily field-based but also requires regular attendance at the Snetterton office for operational support, spare parts coordination, administration, and onboarding activities. Flexibility for domestic and international travel is essential, including assignments of up to three weeks.
Main Duties and Responsibilities:
- Provide service, maintenance, and technical support to customers across the UK and internationally
- Install and commission equipment and full production lines
- Perform electro-mechanical assembly and basic component configuration (e.g. frequency converters, sensors)
- Assemble machinery from technical drawings and carry out scheduled maintenance and inspections
- Produce detailed service reports, including recommendations, and manage warranty claims in line with company processes
- Ensure equipment operates safely, efficiently, and to specification, while representing the business professionally on customer sites
About you:
You will be an experienced Service Engineer / Field Service Technician with a mechanical qualification or relevant experience in automated or industrial equipment, ideally including assembly and commissioning of production or automation lines. Strong mechanical and electro-mechanical skills are essential, including the ability to read technical drawings; electrical or welding experience is an advantage.
The ideal candidate will have 5+ years' experience, although applicants with strong transferable skills and practical experience will be considered. The role requires a reliable, detail-oriented individual able to work independently in physically demanding, customer-facing environments. Basic knowledge of pneumatics and hydraulics is beneficial. A full UK driving licence and willingness to travel are required, and forklift experience is advantageous.
About them:
This company provides cutting-edge post-harvest solutions for the fresh produce industry, offering machinery and systems that help customers optimise efficiency and productivity. Renowned for innovation, quality, and outstanding customer support, they foster a collaborative and professional environment that is both enjoyable and inspiring. Employees benefit from excellent opportunities for personal development and career progression within a growing, forward-thinking business.
If you have the relevant skills and experience for either of the Service Engineer / Field Service Technician roles and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.
Please check your email inbox and spam / junk mail folder for any email correspondence for this role. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
Locations
Service Engineer in Norfolk, Thetford employer: Spider
Contact Detail:
Spider Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer in Norfolk, Thetford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and practical skills. Be ready to discuss your experience with installation and servicing of machinery, especially in the food or beverage sectors. Show them you’re the right fit for their team!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that match your skills as a Service Engineer. Tailor your approach to each company to stand out!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Service Engineer in Norfolk, Thetford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in installing and servicing machinery, especially in the food or beverage industry. We want to see how your skills match up with what we're looking for!
Show Off Your Skills: Don’t hold back on showcasing your mechanical and electro-mechanical skills. If you can read technical drawings or have experience with pneumatics and hydraulics, let us know! We love seeing those details.
Be Professional: Remember, you're representing yourself and potentially us on-site with clients. Keep your application professional and polished, just like you would when meeting a customer face-to-face.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Spider
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to automated machinery and production lines. Be ready to discuss your past experiences in detail, especially any specific projects you've worked on that relate to the food industry.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about times when you had to troubleshoot equipment issues or manage warranty claims, as these will be key aspects of the job.
✨Demonstrate Flexibility
Since the role involves travel and working in various environments, be prepared to discuss your willingness to adapt. Share any experiences where you've successfully managed travel or worked under different conditions.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready that show your interest in the company and the role. Inquire about their training programmes or how they support career development, as this shows you're keen on growing with them.