At a Glance
- Tasks: Be the friendly voice for clients, guiding them through setup and troubleshooting.
- Company: Join a supportive UK-based company specialising in educational management software.
- Benefits: Enjoy a competitive salary, 28 days holiday, and a relaxed office vibe.
- Other info: Work in a close-knit team with opportunities for personal growth.
- Why this job: Make a real difference in education by helping schools and colleges thrive.
- Qualifications: Great communication skills and a proactive attitude are essential.
The predicted salary is between 25000 - 30000 £ per year.
Spider is advertising for a UK-based company providing specialised management software for educational institutions who has an excellent opportunity for a Customer Service Consultant to join their growing, diverse and friendly team! The position is a full-time permanent role, which will be office-based in Woodbridge, Suffolk and will focus on providing 'first point of contact' for existing and prospective clients.
Fantastic company benefits include:
- Competitive Salary: £25,000 – £30,000 per annum (depending on experience)
- Contract: Full-time, permanent position, office based only.
- Holiday: 28 days annual leave plus bank holidays
- Hours: 35 hours per week (Monday – Friday)
About the role:
As our Customer Service Consultant, you will be the first point of contact for existing and prospective clients, providing friendly and efficient support via telephone and email. You'll help clients with system setup, troubleshooting and general enquiries, ensuring they receive the highest level of service. While most interactions will take place over the phone, via email or through Microsoft Teams, there will also be opportunities to represent the company at offsite events, conferences, and exhibitions, connecting directly with our clients and partners.
Key Responsibilities:
- Act as the first point of contact for clients and prospective clients, providing friendly and efficient telephone and email support.
- Guide clients through system setup, troubleshooting and resolving technical or account queries.
- Build and maintain strong client relationships, ensuring a positive experience throughout their interactions with the company.
- Manage client records, orders and documentation accurately within internal systems.
- Collaborate with colleagues to coordinate demonstrations, training sessions and ensure smooth service delivery.
About You:
As a Customer Service Consultant, you will need to work well in a small team, communicate effectively with colleagues at all levels and make a positive contribution to their relaxed but hard-working office environment. You'll have a commitment to quality and excellence, be well organised and able to work with minimal supervision whilst handling several tasks simultaneously. You will take the initiative to identify tasks requiring attention and bring a confident, proactive attitude to your work with a willingness to learn and adapt to changes. They offer the highest level of friendly and efficient customer service and as such the successful applicant will also be a very personable and confident communicator who can work with our diverse client group. You must live within a commutable distance of Woodbridge, as this role is solely office based.
About them:
They are a UK-based company providing specialised management software for educational institutions, primarily through its comprehensive EVOLVE platform. Designed for schools and colleges, and trusted by over 23,000 educational establishments, they offer digital solutions tailored to the operational needs of the education sector. Most of their staff have been with them for many years and they believe that a consistently motivated team is important to them and their clients. They pride themselves on their emphasis on teamwork, everyone works closely together sharing ideas and assisting each other in different areas of the business.
If you have the skills, experience and enthusiasm to be the right fit for this Customer Service Consultant role, we'd love to hear from you! To be considered for this role, please send your CV and ensure you include a covering letter (as one document), outlining why you think you would be a great fit for the role. Please note we will only progress applications that include a covering letter. We look forward to hearing from you.
Please check your email inbox and spam/junk mail folder for any correspondence regarding your application. If you require any reasonable adjustments, such as access support or information in an alternative format, please let us know as soon as possible so that we can make the appropriate arrangements.
No recruitment agencies please.
Customer Service Consultant in Lowestoft employer: Spider
Join a dynamic and supportive team as a Customer Service Consultant in Woodbridge, Suffolk, where your contributions will be valued in a friendly office environment. With competitive salaries, generous holiday allowances, and opportunities for professional growth, this company prioritises employee satisfaction and teamwork, ensuring you thrive while providing exceptional service to educational institutions across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Consultant in Lowestoft
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Spider. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Spider before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Consultant in Lowestoft
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Spider:Your cover letter is your chance to shine! Tell us why you want to work at Spider specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Spider!
How to prepare for a job interview at Spider
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
