At a Glance
- Tasks: Coordinate customer service and operations, ensuring smooth order processing and excellent customer support.
- Company: Leading Greek importer and distributor of fine food and wine.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and employee discounts.
- Other info: Exciting career growth opportunities in a fast-paced environment.
- Why this job: Join a dynamic team and help bring quality Greek food to the UK market.
- Qualifications: Experience in customer service or a passion for food and wine; strong communication skills.
The predicted salary is between 30000 - 32000 £ per year.
Spider is advertising on behalf of our client who is a leading Greek importer and distributor of the finest Greek food and wine. They are now looking for an experienced Customer Services & Operations Coordinator or someone with the ability to learn quickly to join their dynamic team based in Bermondsey, Southwark, London.
They are looking for someone who has worked in a similar business, importing European food and distributing to Restaurants, Hotels, Delis, Supermarkets and direct to Consumer with the relevant experience. If you do not have this experience, but are passionate about quality food and wine, have a positive, resilient attitude and a proven ability to learn new products and skills and apply this knowledge quickly we want to hear from you.
About them: They are on a mission to bring the finest Greek food and wine to the UK. Their success is built on 5 core values:
- Producers - the foundation of everything we do
- Excellence - In our products and services
- Respect - Fair treatment of producers, customers and the team
- Creativity - Encourage new ideas and fun
- Sustainability - Taking responsibility for our impact on the planet
Fantastic company benefits include:
- Competitive Salary: £30,000 - £32,000 per annum
- Holiday: 25 days holiday (plus January 1, December 25, 26)
- Company pension scheme
- Employee extras such as: discount on products, performance related bonus (cash and share options), casual dress, opportunity for career growth in a fast-paced and exciting company
About the role: The Customer Services & Operations Coordinator is the first point of contact for both wholesale and retail customers and a key link between Sales, Warehouse, Transport, Accounts and Technical teams. The role ensures orders are processed accurately, deliveries run smoothly, issues are resolved quickly and customers receive excellent service at every stage.
Key responsibilities:
- Customer contact and order intake
- Order processing and fulfilment
- Delivery issues, complaints and credits
- Product shortages and substitutions
- Delivery schedules and customer communications
- Sampling and product information support
- New customer onboarding
Ideally the successful candidate will have at least 3 years' relevant experience within an SME in the UK, preferably in the Food & Beverage or FMCG industry. You will be self-motivated, energetic, and well organised. Excellent English written and verbal communication skills are a must. Experience of any of the following will be useful but not essential:
- Food, Drinks, or FMCG sector
- Working in/with Greece
Location: Bermondsey, London (5-minute walk from Bermondsey tube station). For the first month, during training you will work Monday to Friday. Training hours are Mon-Fri, 8:30-17:30, after which hours will alternate weekly, including some evenings, Fridays until 13:00, and Sundays 14:30-17:30 (from home).
Please note, Candidates must be authorised to work in the UK. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
Please check your email inbox and spam / junk mail folder for any email correspondence for this role.
Customer Service Coordinator in London employer: Spider
Spider is an exceptional employer that values its employees by offering a competitive salary and a robust benefits package, including 23 days of holiday and opportunities for training and professional development. The supportive work culture fosters growth and encourages team collaboration, making it an ideal place for those looking to make a meaningful impact in the mobility sector while working in the vibrant Lowestoft area.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Spider. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Spider before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Spider:Your cover letter is your chance to shine! Tell us why you want to work at Spider specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Spider!
How to prepare for a job interview at Spider
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
