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- Tasks: Manage client communications and support office operations in a flexible, part-time role.
- Company: Join a well-established financial planning practice in Ipswich with a friendly team.
- Benefits: Competitive salary, 28 days holiday, and flexible hybrid working options.
- Why this job: Be the key contact for clients and enhance your administrative skills in a supportive environment.
- Qualifications: Experience in administration or office support, with strong IT and communication skills.
- Other info: Opportunities for growth and process improvements in a dynamic workplace.
The predicted salary is between 22400 - 25200 £ per year.
Spider is advertising on behalf of a well-established financial planning practice in Ipswich, Suffolk who are looking for a Client & Office Administrator / Senior Administrator to join them in this exciting part-time, permanent role with a hybrid working option.
Company benefits include:
- Competitive Salary: £28,000 - £30,000 per annum, full-time equivalent (pro-rata for part-time hours)
- Holiday: 28 days inclusive of Bank Holidays (pro-rata for hours worked)
- Other: Flexible, hybrid working options; benefits to be discussed at interview stage
About the role:
As a Client & Office Administrator / Senior Administrator, you will play a central role in the smooth running of the practice. You will act as the main point of contact for administrative and service-related matters, ensuring client communication, review processes, and office systems are managed efficiently and professionally. Working hours for this role are flexible, between 12-20 hours per week (to be agreed with the successful candidate), with the option to work from the Ipswich town centre office, from home, or a combination, and fully remote working may be considered for the right candidate.
Key responsibilities:
- Manage the client review diary, including bookings, confirmations, follow-ups, and preparation of accurate review documentation.
- Act as the main point of contact for clients, handling emails and calls regarding administrative and service queries, escalating genuine advice matters when required.
- Liaise with product providers and internal teams to progress administrative tasks and ensure workflows are completed on time.
- Maintain accurate and orderly client records and documentation.
- Provide general office support and administrative assistance as needed to ensure smooth day-to-day operations.
- Over time, there may be opportunities to take on additional responsibilities, including process and workflow improvements.
About You:
As a Client & Office Administrator / Senior Administrator, you will have previous experience in a senior administrative, PA, or office support role and be confident using IT systems, email, and standard office software. You are highly organised, detail-oriented, and able to work independently with minimal supervision. Professional and clear communication skills are essential, as is a calm, methodical approach to prioritising tasks. A customer-focused mindset with a professional manner is required. Experience within financial services is desirable but not essential. Full training will be provided.
About them:
Join a small, professional, and friendly team that values organisation, clear communication, and exceptional client service. The practice has a long-standing client base and prides itself on providing a high-quality, professional service.
Please note, Candidates must be authorised to work in the UK.
If you have the relevant skills and experience for this Client & Office Administrator / Senior Administrator role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.
Please check your email inbox and spam / junk mail folder for any email correspondence for this role. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
Administrator in Ipswich employer: Spider
Contact Detail:
Spider Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Ipswich
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Administrator role, and who knows? They might just have the perfect lead for you.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We want you to feel confident and ready to showcase your skills as a Client & Office Administrator.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds when they're making decisions.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets directly into the right hands. We’re here to help you land that dream job, so don’t hesitate to take that step!
We think you need these skills to ace Administrator in Ipswich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Client & Office Administrator. Highlight your relevant experience and skills that match the job description, like diary management and client communication.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your organisational skills and customer-focused mindset, and don’t forget to show a bit of personality!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We love detail, but make sure it’s easy to read and understand. Avoid jargon unless it’s relevant to the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us!
How to prepare for a job interview at Spider
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client & Office Administrator. Familiarise yourself with diary management, client communication, and office support tasks. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
As this role requires a high level of organisation, prepare examples from your past experience where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise your workload and maintain accuracy in your work, as these are key traits they’ll be looking for.
✨Practice Professional Communication
Since you'll be the main point of contact for clients, practice your communication skills. Think about how you would handle common queries or issues that might arise. Clear, professional communication is essential, so consider doing mock interviews with a friend to refine your approach.
✨Emphasise Your Customer-Focused Mindset
In your interview, highlight your commitment to providing excellent client service. Share specific examples of how you've gone above and beyond for clients in previous roles. This will show that you understand the importance of client satisfaction in a financial planning practice.
