At a Glance
- Tasks: Lead a vibrant team to deliver unforgettable guest experiences in a lively venue.
- Company: Join a dynamic leisure and hospitality business passionate about fun and memorable nights out.
- Benefits: Enjoy a competitive salary, 25 days holiday, health perks, and exciting training opportunities.
- Other info: Flexible hours required, including evenings and late nights, in a supportive team environment.
- Why this job: Be part of a fun, energetic atmosphere while making a real impact on guest satisfaction.
- Qualifications: Previous management experience in hospitality and a passion for exceptional customer service.
Spider is advertising on behalf of a leading leisure and hospitality business who are looking for an experienced and enthusiastic Assistant Manager to join their team on a full-time, permanent basis in Brighton, East Sussex.
Competitive Salary: £28,000 - £30,000 per annum, depending on experience.
Holiday: 25 days annual leave.
Benefits: Benenden Health PMI, Cycle to Work Scheme, Travel Loan, Employee Assistance Programme (EAP), discounts on food and beverage, bonus scheme, 100% Tronc paid directly to you, and access to Level FT training and development opportunities.
As an Assistant Manager, you will play a key role in supporting the overall success of the venue, helping to deliver exceptional guest experiences while ensuring smooth day-to-day operations. You will lead by example, motivate and develop your team, and help create a fun, energetic, and welcoming atmosphere for both customers and colleagues. This is an exciting opportunity to join a growing hospitality business that is passionate about creating memorable nights out through private karaoke experiences, great food, and outstanding service.
Please note that this role requires flexibility, including evening and late-night working hours.
- Lead, motivate, and support team members to achieve high standards of service and operational performance.
- Develop and maintain a thorough understanding of all products, services, and venue offerings.
- Stay up to date with industry trends, new products, and popular drinks to enhance the customer experience.
- Ensure compliance with licensing regulations, company procedures, and health and safety policies.
- Support the maintenance and presentation of the venue, identifying and reporting any issues promptly.
- Contribute ideas and innovations to help maintain a leading position within the hospitality and entertainment market.
As an Assistant Manager, you will have previous management experience within a busy hospitality, bar, or leisure environment. Passionate about hospitality and customer service, you will thrive in a fast-paced environment and enjoy creating memorable experiences for guests. Most importantly, you will bring enthusiasm, positivity, and a genuine passion for delivering exceptional service while helping to create a fun and welcoming atmosphere for both customers and colleagues.
This is an exciting opportunity to join a dynamic leisure and hospitality business that prides itself on creating unforgettable moments for its guests. You will become part of a fun, supportive team environment where personality, teamwork, and exceptional customer experiences are truly celebrated.
If you have the relevant skills and experience for this Assistant Manager role, ensuring clients can let their hair down, have fun and belt some tunes out then please apply by forwarding an up-to-date CV as soon as possible.
Assistant Manager, Complaints in Eastbourne employer: Spider
Join a leading leisure and hospitality business in Brighton, where you will be part of a vibrant team dedicated to creating unforgettable experiences for guests. With competitive salaries, generous holiday allowances, and a range of benefits including health insurance and training opportunities, this company fosters a supportive and energetic work culture that values teamwork and exceptional service. Embrace the chance to grow within a dynamic environment that celebrates creativity and innovation in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager, Complaints in Eastbourne
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Spider. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Spider
Don't be shy about reaching out to Spider directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager, Complaints in Eastbourne
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Spider and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Spider
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
