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- Tasks: Be the go-to person for customer orders and ensure smooth delivery processes.
- Company: Join a leading importer of exquisite Greek food and wine in Bermondsey.
- Benefits: Enjoy a competitive salary, 25 days holiday, and employee discounts.
- Why this job: Dive into the world of Greek cuisine and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service or a passion for quality food and wine is essential.
- Other info: Fast-paced environment with great opportunities for career growth.
The predicted salary is between 30000 - 32000 £ per year.
This leading Greek importer and distributor of the finest Greek food and wine is looking for an experienced Customer Services & Operations Coordinator or someone with the ability to learn quickly to join their dynamic team based in Bermondsey, Southwark, London.
They are looking for someone who has worked in a similar business, importing European food and distributing to Restaurants, Hotels, Delis, Supermarkets and direct to Consumer with the relevant experience. If you do not have this experience, but are passionate about quality food and wine, have a positive, resilient attitude and a proven ability to learn new products and skills and apply this knowledge quickly we want to hear from you.
About them: They are on a mission to bring the finest Greek food and wine to the UK. Their success is built on 5 core values:
- Producers – the foundation of everything we do
- Excellence – In our products and services
- Respect – Fair treatment of producers, customers and the team
- Creativity – Encourage new ideas and fun
- Sustainability – Taking responsibility for our impact on the planet
Fantastic company benefits include:
- Competitive Salary: £30,000 - £32,000 per annum
- Holiday: 25 days holiday (plus January 1, December 25, 26)
- Company pension scheme
- Employee extras such as: discount on products, performance related bonus (cash and share options), casual dress, opportunity for career growth in a fast-paced and exciting company
About the role: The Customer Services & Operations Coordinator is the first point of contact for both wholesale and retail customers and a key link between Sales, Warehouse, Transport, Accounts and Technical teams. The role ensures orders are processed accurately, deliveries run smoothly, issues are resolved quickly and customers receive excellent service at every stage.
Key responsibilities:
- Customer contact and order intake
- Order processing and fulfilment
- Delivery issues, complaints and credits
- Product shortages and substitutions
- Delivery schedules and customer communications
- Sampling and product information support
- New customer onboarding
Ideally the successful candidate will have at least 3 years’ relevant experience within an SME in the UK, preferably in the Food & Beverage or FMCG industry. You will be self-motivated, energetic, and well organised. Excellent English written and verbal communication skills are a must. Experience of any of the following will be useful but not essential:
- Food, Drinks, or FMCG sector
- Working in/with Greece
Location and Hours: Bermondsey, London (5-minute walk from Bermondsey tube station) Monday – Friday 8:30-17:30, full time, permanent position.
If you're ready to contribute to an exciting business and share their passion for Greek cuisine, apply now!
Please note, Candidates must be authorised to work in the UK. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
Please check your email inbox and spam / junk mail folder for any email correspondence for this role.
Customer Services Coordinator employer: Spider
Contact Detail:
Spider Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the food and beverage industry, especially those who work with Greek products. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show your passion for quality food and wine during interviews. Share your experiences with Greek cuisine or any relevant knowledge you have. This will help you stand out as someone who truly cares about the brand.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle delivery issues or customer complaints. Practising these responses can boost your confidence and show you're ready for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining their dynamic team.
We think you need these skills to ace Customer Services Coordinator
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see that you understand what we're looking for, so make sure you highlight your relevant experience and skills that match the role.
Show Your Passion for Food and Wine: If you don’t have direct experience in the food and beverage industry, no worries! We love candidates who are passionate about quality food and wine. Let us know why you’re excited about this opportunity and how you can bring that enthusiasm to our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Spider
✨Know Your Products
Before the interview, make sure you research the company’s range of Greek food and wine. Familiarise yourself with their bestsellers and any unique offerings. This will show your passion for quality food and wine, which is crucial for the role.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you’ve successfully handled customer inquiries or resolved issues. Highlight your ability to communicate effectively and maintain a positive attitude, as these are key traits they’re looking for.
✨Show Your Organisational Skills
Think of specific instances where you’ve managed multiple tasks or projects simultaneously. Being well-organised is essential for this role, so be ready to discuss how you prioritise tasks and ensure smooth operations.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s values, team dynamics, and growth opportunities. This not only shows your interest in the role but also aligns with their core values of creativity and excellence.
