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- Tasks: Coordinate customer service and operations for a leading Greek food and wine distributor.
- Company: Join a dynamic team passionate about quality Greek food and wine.
- Benefits: Enjoy a competitive salary, 25 days holiday, and employee discounts.
- Why this job: Be the first point of contact for customers and make a real impact.
- Qualifications: Experience in customer service or a passion for food and wine is essential.
- Other info: Great career growth opportunities in a fun, fast-paced environment.
This leading Greek importer and distributor of the finest Greek food and wine is looking for an experienced Customer Services & Operations Coordinator or someone with the ability to learn quickly to join their dynamic team based in Bermondsey, Southwark, London. They are looking for someone who has worked in a similar business, importing European food and distributing to Restaurants, Hotels, Delis, Supermarkets and direct to Consumer with the relevant experience. If you do not have this experience, but are passionate about quality food and wine, have a positive, resilient attitude and a proven ability to learn new products and skills and apply this knowledge quickly we want to hear from you.
About them: They are on a mission to bring the finest Greek food and wine to the UK. Their success is built on 5 core values:
- Producers - the foundation of everything we do
- Excellence - In our products and services
- Respect - Fair treatment of producers, customers and the team
- Creativity - Encourage new ideas and fun
- Sustainability - Taking responsibility for our impact on the planet
Fantastic company benefits include:
- Competitive Salary: £30,000 - £32,000 per annum
- Holiday: 25 days holiday (plus January 1, December 25, 26)
- Company pension scheme
- Employee extras such as: discount on products, performance related bonus (cash and share options), casual dress, opportunity for career growth in a fast-paced and exciting company
About the role: The Customer Services & Operations Coordinator is the first point of contact for both wholesale and retail customers and a key link between Sales, Warehouse, Transport, Accounts and Technical teams. The role ensures orders are processed accurately, deliveries run smoothly, issues are resolved quickly and customers receive excellent service at every stage.
Key responsibilities:
- Customer contact and order intake
- Order processing and fulfilment
- Delivery issues, complaints and credits
- Product shortages and substitutions
- Delivery schedules and customer communications
- Sampling and product information support
- New customer onboarding
Ideally the successful candidate will:
- Be self-motivated, energetic, resilient and well organised
- Learn and apply that knowledge quickly
- Work closely within the small Sales team
- Be solution focused, adapt to changing priorities and complete tasks professionally and according to deadlines.
- Have a genuine passion for quality food and the hospitality sector
- Excellent English written and verbal communication skills are a must.
- At least 3 years' relevant experience within an SME in the UK.
- Experience of any of the following will be useful but not essential: Food, Drinks, or FMCG sector; Working in/with Greece
Location: Bermondsey, London (5-minute walk from Bermondsey tube station)
Hours: While Training for the role the hours will be Monday - Friday 8:30 - 17:30. Thereafter the hours will alternate weekly between the hours above and those below:
- Sunday 14:30 - 17:30 (from home)
- Monday - Wednesday 8:30 - 17:30
- Thursday 8:30 - 18:30
- Friday 8:30 - 13:00
Please note, Candidates must be authorised to work in the UK. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
Please check your email inbox and spam / junk mail folder for any email correspondence for this role.
Customer Service Coordinator employer: Spider
Contact Detail:
Spider Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Get to know the company inside out! Research their products, values, and mission. This will not only help you in interviews but also show your genuine interest in joining their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and operations. Think about how your past experiences can relate to the role and be ready to share those stories.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen directly by the hiring team. Plus, it shows you’re serious about the opportunity!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Show Your Passion: Let us know why you're excited about quality food and wine! Share any personal experiences or interests that connect you to the industry. A genuine passion can really make your application stand out.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or operations. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so get to the point while still showing off your personality. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Spider
✨Know Your Products
Before the interview, take some time to research Greek food and wine. Familiarise yourself with popular products and their unique qualities. This will not only show your passion but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully resolved customer issues or improved service. Highlight your ability to stay calm under pressure and adapt to changing priorities, as these are key traits for the role.
✨Demonstrate Your Learning Ability
Since the company values quick learners, be ready to discuss how you've adapted to new products or processes in previous roles. Share specific instances where you picked up new skills rapidly and applied them effectively.
✨Emphasise Teamwork and Communication
As a Customer Services & Operations Coordinator, you'll need to work closely with various teams. Be prepared to talk about your experience collaborating with others and how you ensure clear communication across departments.
