At a Glance
- Tasks: Be the friendly voice for clients, guiding them through setup and support.
- Company: Join eduFOCUS, a vibrant team dedicated to transforming education with innovative software.
- Benefits: Enjoy a competitive salary, 28 days holiday, and a supportive work environment.
- Other info: Office-based role in Woodbridge with opportunities for personal growth.
- Why this job: Make a real difference in education while building strong client relationships.
- Qualifications: Great communication skills and a proactive attitude are essential.
The predicted salary is between 21500 - 25500 £ per year.
Customer Success Consultant / Customer Service Consultant -
An excellent opportunity has arisen for a Customer Service Consultant to join a growing, vibrant, and friendly team! This is a full-time, permanent role, based in Woodbridge, Suffolk , focused on providing a first point of contact for existing and prospective clients.
Why them?
This UK-based company provides specialised management software for educational institutions, primarily through a comprehensive digital platform designed for schools, colleges, and trusts. Trusted by over 22,000 organisations nationwide, they deliver scalable and secure solutions tailored to the operational needs of the education sector. The team is long established, with many staff members having been with the company for several years — a testament to its supportive, collaborative culture. Teamwork and shared success are at the heart of the business, with colleagues working closely together, sharing ideas, and assisting one another across all areas of the organisation.
Fantastic company benefits include
- Competitive Salary: £25,000 – £30,000 per annum (depending on experience)
- Contract: Full-time, permanent position, office based only.
- Hours: 35 hours per week (Monday – Friday)
- Holiday: 28 days annual leave plus bank holidays
About the role
As the Customer Service Consultant , you will be the first point of contact for existing and prospective clients, providing friendly and efficient support via telephone and email. You’ll assist clients with system setup, troubleshooting, and general enquiries, ensuring they receive the highest level of service. While most interactions will take place over the phone, via email, or through Microsoft Teams, there will also be opportunities to represent the company at offsite events, conferences, and exhibitions — connecting directly with valued clients and partners.
Key Responsibilities
- Act as the first point of contact for clients and prospective clients, providing friendly and efficient telephone and email support.
- Guide clients through system setup, troubleshooting, and resolving technical or account queries.
- Build and maintain strong client relationships, ensuring a positive experience throughout their journey.
- Manage client records, orders, and documentation accurately within internal systems.
- Collaborate with colleagues to coordinate demonstrations, training sessions, and ensure smooth service delivery.
About You
As a Customer Service Consultant, you will need to work well in a small team, communicate effectively with colleagues at all levels, and make a positive contribution to their relaxed but hard-working office environment. You’ll have a commitment to quality and excellence, be well organised and able to work with minimal supervision whilst handling several tasks simultaneously. You will take the initiative to identify tasks requiring attention, and bring a confident, proactive attitude to your work with a willingness to learn and adapt to changes. They offer the highest level of friendly and efficient customer service, and as such the successful applicant will also be a very personable and confident communicator who can work with our diverse client group. You must live within a commutable distance of Woodbridge , as this role is solely office based.
If you have the skills, experience, and enthusiasm to be the right fit for this Customer Service Consultant role, we’d love to hear from you! To be considered for this role, please send your CV and ensure you include a covering letter (as one document), outlining why you think you would be a great fit for the role. Please note we will only progress applications that include a covering letter. We look forward to hearing from you.
Please check your email inbox and spam/junk mail folder for any correspondence regarding your application.
If you require any reasonable adjustments, such as access support or information in an alternative format, please let us know as soon as possible so that we can make the appropriate arrangements.
No recruitment agencies please.
Additional keywords: IT, customer service, client support, administration, customer service advisor, operations, technical support, client relations, customer, operations, technical, sales, administration, customer service advisor, customer success consultant
This vacancy is being advertised and handled through Spider, the region’s Online Job Advertiser, on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect, you may be contacted by email, text, or telephone. For full Privacy Policy details, please see email correspondences on receipt of your application.
#J-18808-LjbffrCustomer Service Consultant in Ipswich employer: Spider
eduFOCUS is an exceptional employer, offering a vibrant and friendly work environment in Woodbridge, Suffolk, where teamwork and collaboration are at the heart of our culture. With competitive salaries, generous holiday allowances, and a commitment to employee growth, we ensure that our Customer Service Consultants thrive both personally and professionally while providing top-notch support to our educational clients. Join us to be part of a dedicated team that values your contributions and fosters a positive atmosphere for success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Consultant in Ipswich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on eduFOCUS and its EVOLVE platform. Understanding their mission and values will help you connect better during the conversation.
✨Tip Number 2
Practice your communication skills! As a Customer Service Consultant, you'll need to be a confident communicator. Try role-playing common customer scenarios with a friend to sharpen your responses.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with the team, let your passion for customer service shine through. A positive attitude can make a huge difference in how you're perceived.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Consultant in Ipswich
Some tips for your application 🫡
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Make sure to highlight why you're the perfect fit for the Customer Service Consultant role. Share your enthusiasm for helping clients and any relevant experience that showcases your skills.
Tailor Your CV:Don’t just send out the same CV for every application. Tailor it to match the job description, focusing on your customer service experience and any technical skills that relate to the eduFOCUS platform. We want to see how you can contribute to our team!
Show Off Your Communication Skills:As a Customer Service Consultant, communication is key! Use clear and concise language in your application. This is your opportunity to demonstrate your ability to communicate effectively, just like you would with our clients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Spider
✨Know the Company Inside Out
Before your interview, take some time to research eduFOCUS and its EVOLVE platform. Understand their mission, values, and the specific services they offer to educational institutions. This knowledge will not only impress your interviewers but also help you tailor your responses to align with the company's goals.
✨Showcase Your Communication Skills
As a Customer Service Consultant, effective communication is key. During the interview, demonstrate your ability to communicate clearly and confidently. Practice answering common interview questions out loud, focusing on being personable and approachable, just like you would be with clients.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer service approach. Think of examples from your past experiences where you successfully handled client queries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, company culture, or specific challenges the Customer Service Consultant role might face. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
