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- Tasks: Join us as a Customer Service Advisor, welcoming customers and providing top-notch service.
- Company: Spider is a vibrant optician and hearing store in the heart of Norwich.
- Benefits: Enjoy a competitive salary, 28 days holiday, and exclusive employee perks.
- Why this job: Kickstart your career with an Optical Advisor Apprenticeship and make a real difference in people's lives.
- Qualifications: GCSE Maths and English Grade 9-4 (A*-C) required; no prior optical experience needed.
- Other info: Must live in Norwich for easy commuting; apply now to start your exciting journey!
If you’re passionate about helping others, enjoy providing excellent customer service, and eager to earn a salary while developing essential skills for your career, this is the perfect opportunity for you!
Due to continued growth, Spider is advertising for a vibrant Optician and Hearing store located in the centre of Norwich, Norfolk, who is looking for a motivated and customer-focused individual to join their team as a Customer Service Advisor, where you will undertake a 15-18-month Optical Advisor Apprenticeship. You will achieve an Optical Advisor Level 3 qualification, opening doors to numerous career advancement opportunities.
Fantastic company benefits include:
- Competitive Salary: Starting from £7.55 an hour (National Apprenticeship Wage depending on age)
- Hours: Working 40 hours per week, working 5 days across 7 days, working across the following shifts 9am - 5.30pm, 8.15am - 4.45pm and 10am - 6.30pm.
- Holiday: 28 days including bank holidays
- Employee extras such as: Discounted hearing and eyecare benefits, Bonus scheme to reward your hard work, Exclusive discounted benefits scheme, Uniform, WeCare (a UK confidential employee support service), Headspace (wellbeing support to keep your mind healthy) as well as outstanding clinical and professional development opportunities
About the role:
This Customer Service Advisor role is your ticket to an exciting career in optics! This is more than just a job; it’s a chance to learn, grow, and make a difference in people’s lives every day. Your journey starts here, and you will be supported every step of the way as you develop your skills and knowledge in a dynamic and collaborative environment. As a Customer Service Advisor, you’ll play a crucial role in the customer journey.
Key Duties include:
- Welcoming customers into the store with enthusiasm and professionalism.
- Booking eye tests and ensuring a smooth process for customers.
- Conducting pre-screening for customers to ensure they receive the best possible care.
- Offering stylish advice and recommendations to match frames with individual tastes.
- Measuring frames and lenses to ensure perfect fit and vision.
- Handling phone calls with care, providing information and support to our customers.
About you:
To be a successful Customer Service Advisor you will be bright, enthusiastic, thrive in a team environment and are eager to learn! You will need GCSE Maths and English Grade 9-4 (A*-C) and meet the residency requirements (having lived in the EU for 3 years or more with the right to work in the UK). You will need to live within Norwich as need to be able to easily commute to work on weekends and bank holidays. Importantly, to be considered for this apprenticeship opportunity you must have not previously worked in the optical sector.
Ready to embark on this exciting opportunity? If you are driven, dedicated, and ready to develop your skills in an engaging team environment apply now to kickstart your career as an Optical Assistant. Please submit your CV including a covering paragraph as to why you are interested in this opportunity. We look forward to hearing from you.
If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
Customer Service Advisor in Norwich employer: Spider
Contact Detail:
Spider Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Norwich
✨Tip Number 1
Familiarise yourself with the optical products and services offered by the store. Understanding the basics of eyewear and hearing care will help you engage confidently with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about customer service scenarios. This will help you articulate your thoughts clearly and respond effectively to customer inquiries during the interview.
✨Tip Number 3
Research common customer service challenges in retail environments, particularly in optics. Being prepared to discuss how you would handle specific situations can set you apart from other candidates.
✨Tip Number 4
Show your eagerness to learn by preparing questions about the apprenticeship programme and potential career paths within the company. This demonstrates your commitment to personal and professional growth, which is highly valued in this role.
We think you need these skills to ace Customer Service Advisor in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Advisor role. Emphasise any previous customer service experience, even if it's from a different sector.
Craft a Compelling Covering Paragraph: In your covering paragraph, express your enthusiasm for the role and why you want to work in the optical sector. Mention your eagerness to learn and develop your skills as part of the apprenticeship.
Highlight Communication Skills: Since strong communication and listening skills are crucial for this position, provide examples in your application that demonstrate these abilities. This could be through previous roles or relevant experiences.
Check for Accuracy: Before submitting your application, double-check all information for accuracy. Ensure your contact details are correct and that your CV and covering paragraph are free from spelling and grammatical errors.
How to prepare for a job interview at Spider
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping others during the interview. Share specific examples of how you've provided excellent customer service in the past, as this role is all about making a positive impact on customers' lives.
✨Demonstrate Strong Communication Skills
Since the role requires strong communication and listening skills, practice articulating your thoughts clearly. Be prepared to discuss how you would handle various customer scenarios, showcasing your ability to listen and respond effectively.
✨Research Optical Products
Familiarise yourself with basic optical products and services before the interview. This will not only show your interest in the field but also help you answer questions confidently and demonstrate your eagerness to learn more during the apprenticeship.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask the interviewer about the company culture, training opportunities, and career advancement. This shows that you're genuinely interested in the role and eager to grow within the company.
