At a Glance
- Tasks: Be the friendly voice for clients, providing support and resolving queries via phone and email.
- Company: Join a dynamic UK-based company specialising in management software for educational institutions.
- Benefits: Enjoy a competitive salary, 28 days holiday, and a supportive team environment.
- Other info: Office-based in Woodbridge, with opportunities for client interaction at events.
- Why this job: Make a real difference in education by helping schools and colleges with innovative software solutions.
- Qualifications: Strong communication skills and a proactive attitude are essential for this role.
Spider is advertising for a UK-based company providing specialised management software for educational institutions who has an excellent opportunity for a Customer Service Advisor to join their growing, diverse and friendly team! The position is a full-time permanent role, which will be office-based in Woodbridge, Suffolk and will focus on providing ‘first point of contact’ for existing and prospective clients.
Fantastic company benefits include:
- Competitive Salary: £25,000 – £30,000 per annum (depending on experience)
- Contract: Full-time, permanent position, office based only.
- Holiday: 28 days annual leave plus bank holidays
- Hours: 35 hours per week (Monday – Friday)
About the role:
As our Customer Service Advisor, you will be the first point of contact for existing and prospective clients, providing friendly and efficient support via telephone and email. You’ll help clients with system setup, troubleshooting and general enquiries, ensuring they receive the highest level of service. While most interactions will take place over the phone, via email or through Microsoft Teams, there will also be opportunities to represent the company at offsite events, conferences, and exhibitions, connecting directly with our clients and partners.
Key Responsibilities:
- Act as the first point of contact for clients and prospective clients, providing friendly and efficient telephone and email support.
- Guide clients through system setup, troubleshooting and resolving technical or account queries.
- Build and maintain strong client relationships, ensuring a positive experience throughout their interactions with the company.
- Manage client records, orders and documentation accurately within internal systems.
- Collaborate with colleagues to coordinate demonstrations, training sessions and ensure smooth service delivery.
About You:
As a Customer Service Advisor, you will need to work well in a small team, communicate effectively with colleagues at all levels and make a positive contribution to their relaxed but hard-working office environment. You’ll have a commitment to quality and excellence, be well organised and able to work with minimal supervision whilst handling several tasks simultaneously. You will take the initiative to identify tasks requiring attention and bring a confident, proactive attitude to your work with a willingness to learn and adapt to changes. They offer the highest level of friendly and efficient customer service and as such the successful applicant will also be a very personable and confident communicator who can work with our diverse client group. You must live within a commutable distance of Woodbridge, as this role is solely office based.
About them:
They are a UK-based company providing specialised management software for educational institutions, primarily through its comprehensive EVOLVE platform. Designed for schools and colleges, and trusted by over 23,000 educational establishments, they offer digital solutions tailored to the operational needs of the education sector. Most of their staff have been with them for many years and they believe that a consistently motivated team is important to them and their clients. They pride themselves on their emphasis on teamwork, everyone works closely together sharing ideas and assisting each other in different areas of the business.
If you have the skills, experience and enthusiasm to be the right fit for this Customer Service Advisor role, we’d love to hear from you! To be considered for this role, please send your CV and ensure you include a covering letter (as one document), outlining why you think you would be a great fit for the role. Please note we will only progress applications that include a covering letter. We look forward to hearing from you.
Please check your email inbox and spam/junk mail folder for any correspondence regarding your application. If you require any reasonable adjustments, such as access support or information in an alternative format, please let us know as soon as possible so that we can make the appropriate arrangements. No recruitment agencies please.
Customer Service Advisor employer: Spider
Join a dynamic and supportive team as a Customer Service Advisor in Woodbridge, Suffolk, where your contributions will directly impact the educational sector. With a competitive salary, generous holiday allowance, and a strong emphasis on teamwork and employee development, this company fosters a positive work culture that values each member's input. Enjoy opportunities for personal growth while providing exceptional service to clients in a friendly and collaborative environment.
