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- Tasks: Manage and optimise the CRM system, ensuring data quality and compliance.
- Company: Join a respected international charity dedicated to horses and humans.
- Benefits: Competitive salary, 31+ days holiday, remote work, and health benefits.
- Why this job: Make a positive impact while working with a dynamic team.
- Qualifications: Proven CRM experience and strong interpersonal skills required.
- Other info: Remote role with occasional office visits in Norfolk.
The predicted salary is between 30000 - 45000 £ per year.
CRM Manager – Spider is recruiting on behalf of an international equine charity for a full-time, permanent CRM Manager to join their Norwich-based team, managing their CRM system and with the flexibility of remote working.
Why them
Join a respected international charity dedicated to nurturing the bond between horses and humans through compassion and practical support. With a focus on ensuring every horse is treated with care and respect, the organisation creates positive impact across 300 communities in 17 countries. Be part of this dynamic team and help transform lives—for both horses and people.
Fantastic company benefits include:
- Competitive Salary: On offer is a competitive salary of £37,500 per annum
- Holiday: Minimum of 31 days\’ annual leave (including public holidays and charity shutdown between Christmas and New Year)
- Pension scheme
- Employee extras such as: Remote working, death in service benefit, cash health plan, paid employee sickness.
About the role:
As a CRM Manager, you will play a vital role in supporting and maintaining their business-critical CRM system, transitioning from alms.NET to Microsoft Dynamics 365 in the coming years. Reporting to the Director of Fundraising, you will collaborate closely with the IT and Communications teams to manage and optimise CRM processes, ensuring effective data management and compliance. You will be the product manager of their CRM, steering the change request process while fostering collaboration across departments. Working hours will be 40 per week for this role, working remotely.
Main duties and responsibilities:
- Manage and maintain the CRM, ensuring effective data quality processes and compliance with GDPR.
- Collaborate with IT to enhance CRM security and user management.
- Oversee the implementation of Dynamics 365 configurations and manage data integrations.
- Provide training and support to staff on CRM functionalities, enhancing cross-departmental collaboration.
- Monitor CRM performance, manage user requests, and build strong relationships with third-party suppliers.
About you:
As a CRM Manager, you are a proactive CRM professional with a passion for data quality and compliance. Your advanced knowledge of CRM systems, combined with your ability to convey technical information to non-technical colleagues, sets you apart. You thrive in collaborative environments and possess strong interpersonal skills that help you build lasting relationships across teams and stakeholders. With a keen eye for detail and a commitment to delivering exceptional service, you\’re ready to contribute to the success of the charity and make a positive impact.
Please note: This position is remote, but you must be a resident of the United Kingdom with the necessary right to work documentation. Attendance at their head office in Norfolk will be required a minimum of six times per year at your own expense.
If you have all the relevant skills and experience for the CRM Manager role and would like to be considered, please apply by forwarding an up-to-date CV including an opening paragraph as to why you are interested in this role, as soon as possible. We look forward to hearing from you.
If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
Please check your email inbox and spam/junk mail folder for any email correspondence for this vacancy.
Additional keywords: CRM Manager, CRM Analyst, CRM Specialist, Marketing Operations Manager, Customer Success Manager, Relationship Manager, Microsoft Dynamics, 365, alms.NET, Compliance, Data Management
INDL
This vacancy is being advertised and handled through Spider, the region\’s Online Job Advertiser, on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.
Locations
CRM Manager in Wymondham, Norfolk employer: Spider
Contact Detail:
Spider Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Manager in Wymondham, Norfolk
✨Tip Number 1
Network like a pro! Reach out to people in the equine charity sector or CRM professionals on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the charity's mission and values. Show us that you're not just another candidate; demonstrate your passion for their cause and how your skills can make a difference.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience with CRM systems, especially Microsoft Dynamics 365, aligns with their needs. We want to hear how you can enhance their data management and compliance efforts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining this fantastic team and making a positive impact.
We think you need these skills to ace CRM Manager in Wymondham, Norfolk
Some tips for your application 🫡
Craft a Compelling Opening Paragraph: Start your application with a strong opening paragraph that clearly states why you're interested in the CRM Manager role. This is your chance to grab our attention, so make it personal and relevant to the charity's mission!
Show Off Your CRM Skills: Make sure to highlight your experience with CRM systems, especially Microsoft Dynamics 365. We want to see how your skills align with the responsibilities of managing and optimising our CRM processes.
Keep It Professional Yet Friendly: While we love a friendly tone, remember to keep your CV and cover letter professional. Use clear language and avoid jargon unless it's relevant to the role. We appreciate clarity and conciseness!
Apply Through Our Website: Don't forget to apply through our website! It's the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Spider
✨Know Your CRM Systems
Make sure you brush up on your knowledge of CRM systems, especially Microsoft Dynamics 365. Be ready to discuss your experience with data management and compliance, as these are crucial for the role.
✨Show Your Collaborative Spirit
This charity values teamwork, so be prepared to share examples of how you've successfully collaborated with IT and other departments in the past. Highlight your interpersonal skills and how they’ve helped you build strong relationships.
✨Prepare for Technical Questions
Expect some technical questions about CRM functionalities and data quality processes. Practise explaining complex concepts in simple terms, as you'll need to convey this information to non-technical colleagues.
✨Express Your Passion for the Cause
Since this is an equine charity, show your enthusiasm for their mission. Share why you're passionate about animal welfare and how you believe your role as a CRM Manager can contribute to their positive impact.
