At a Glance
- Tasks: Manage customer interactions and schedule appointments while ensuring data accuracy.
- Company: Join a leading telephone answering service with over 20 years of experience.
- Benefits: Enjoy a competitive salary, holiday leave, and health support.
- Other info: Flexible home working options available after training.
- Why this job: Make a real difference in customer service within a supportive team environment.
- Qualifications: Strong communication skills and a genuine desire to help others.
The predicted salary is between 23900 - 23900 £ per year.
Spider is advertising on behalf of a Telephone Answering Service who are looking for a Customer Service Advisor (Clinic Diaries) to join them on a permanent basis based in Newmarket, West Suffolk. They will consider job share arrangements for this role.
Company benefits
- Competitive Salary: On offer is a salary of £23,900 (pro-rata for job share) per annum, plus an attendance bonus (pro-rata for job share).
- Holiday: 20 days annual leave plus bank holidays.
- Additional: Employee Benefits package, providing health and wellness support, flexibility with home working options after training.
About the role
As a Customer Service Advisor (Clinic Diaries), you will manage inbound and outbound customer interactions, gather information in line with company policies and GDPR, and book appointments while accurately recording patient data. Your attention to detail and commitment to service excellence will enhance overall customer satisfaction. Working hours for this role are 37.5 per week, Monday – Friday, 8.30am – 5pm.
Main duties and responsibilities
- Manage inbound and outbound customer interactions via telephone and email, ensuring a seamless experience.
- Gather essential information while adhering to company policies and GDPR compliance.
- Schedule appointments efficiently and accurately record patient data using call-taking software.
- Provide exceptional customer service by actively listening and addressing inquiries with empathy.
- Collaborate with team members to deliver a consistent and high-quality service standard.
About you
As a Customer Service Advisor (Clinic Diaries), you will have excellent communication and active listening telephony skills, a genuine desire to help others, proficiency with computers and ideally touch typing. Patience, emotional intelligence, and the ability to multitask in a busy environment are essential for connecting effectively with their customers.
If you meet the requirements for the Customer Service Advisor (Clinic Diaries) role and want to make a difference, please apply with an up-to-date CV. They look forward to hearing from you.
Please check your email inbox and spam/junk mail folder for any email correspondence for this role. If you require any reasonable adjustments, such as access or information in an alternative format, please inform us as soon as possible so we can make the appropriate adjustments.
Customer Service Advisor in Cambridge employer: Spider
Spider is an exceptional employer that values its employees by offering a competitive salary and a robust benefits package, including 23 days of holiday and opportunities for training and professional development. The supportive work culture fosters growth and encourages team collaboration, making it an ideal place for those looking to make a meaningful impact in the mobility sector while working in the vibrant Lowestoft area.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Cambridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Spider. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Spider before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Cambridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Spider:Your cover letter is your chance to shine! Tell us why you want to work at Spider specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Spider!
How to prepare for a job interview at Spider
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
