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- Tasks: Lead after-sales service and build strong customer relationships across the UK, Ireland, and Scandinavia.
- Company: Join a leading supplier of innovative post-harvest machinery solutions.
- Benefits: Enjoy a competitive salary, company car, private medical care, and 25 days holiday.
- Why this job: Be part of a dynamic team with real opportunities for growth and development.
- Qualifications: A proactive mindset, customer focus, and willingness to travel are essential.
- Other info: Full training provided; perfect for both experienced candidates and those eager to learn.
The predicted salary is between 40000 - 55000 £ per year.
Spider is advertising on behalf of a food machinery supplier who are seeking a dynamic After Sales Manager to join them on a full-time, permanent basis, based in Snetterton, Norfolk. They welcome applications from experienced candidates as well as younger or less-experienced individuals with the right mindset, as full training can be provided.
They are a leading supplier of post-harvest machinery solutions for the bulk vegetable industry. Known for innovation, quality, and exceptional customer support, they offer a fun, supportive culture with real opportunities for growth. Joining them means becoming part of an energetic, international team committed to world-class service.
Fantastic benefits include:
- Competitive Salary: On offer is a competitive salary of £40,000 - £55,000 per annum, depending on experience
- Holiday: 25 days plus bank holidays
- Benefits: Company car, private medical care through Vitality Health, 3% employer pension contribution (Smart Pension), strong development and career progression opportunities.
About the Role:
As an After Sales Manager, you will lead the growth and development of the company’s service and parts business, ensuring outstanding customer experience and high-performance service delivery. This is a highly customer-focused, sales-driven role requiring regular travel across the UK, Ireland, and Scandinavia, with flexible working hours based on customer visits and travel demands. You will work closely with service, sales, and marketing teams to strengthen engagement, improve performance, and shape the future of the after-sales offering.
Main duties and responsibilities include:
- Build strong customer and partner relationships across the UK, Ireland, and Scandinavia, ensuring exceptional after-sales support.
- Drive service performance, customer satisfaction, and continuous improvement of the company’s service offering.
- Work closely with service, sales, and marketing teams to align activities and enhance customer engagement.
- Deliver on agreed KPIs, reporting progress and identifying opportunities for improvement.
- Oversee service processes including CRM use, ticketing, online parts ordering, and database management.
- Support business development by identifying sales opportunities through service interactions and customer visits.
About you:
As an After Sales Manager, you will have a growth mindset, with a proactive and entrepreneurial approach, and a strong customer focus with a passion for performance. High energy, responsiveness, and solid problem-solving abilities are essential, along with confidence using CRM systems, service ticketing tools, and online ordering platforms. You will demonstrate leadership potential, the ability to build strong customer relationships, and the flexibility to travel regularly and work outside standard hours when required, representing the company professionally on customer sites. A full UK driving licence is essential for this role.
If you have all the relevant skills and experience for the After Sales Manager role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.
Ready to take the next step in your career and become part of a dynamic team then apply now. Please forward an up-to-date CV as soon as possible. We look forward to hearing from you.
Please check your email inbox and spam / junk mail folder for any email correspondence for this role. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
After Sales Manager in Cambridge employer: Spider
Contact Detail:
Spider Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Manager in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for an After Sales Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their after-sales processes and think about how you can contribute to their customer satisfaction goals. This will show them you’re genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the After Sales Manager role. Highlight your customer focus and problem-solving abilities, as these are key in this position. Confidence is key, so rehearse until it feels natural!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. So, get that CV polished and send it our way!
We think you need these skills to ace After Sales Manager in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the After Sales Manager role. Highlight your relevant experience and skills that match the job description, especially your customer focus and problem-solving abilities.
Show Your Passion: In your cover letter, let us know why you're excited about this opportunity. Share your enthusiasm for the food machinery industry and how you can contribute to our dynamic team.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and qualifications at a glance.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Spider
✨Know Your Stuff
Before the interview, make sure you understand the company’s products and services, especially in the post-harvest machinery sector. Familiarise yourself with their customer support approach and think about how you can contribute to enhancing service performance.
✨Show Your Customer Focus
As an After Sales Manager, your role is all about building strong relationships. Prepare examples of how you've successfully managed customer interactions in the past, highlighting your problem-solving skills and ability to drive customer satisfaction.
✨Demonstrate Your Growth Mindset
The company values a proactive and entrepreneurial approach. Be ready to discuss times when you've taken initiative or led improvements in service delivery. This will show that you’re not just about maintaining the status quo but are eager to drive change.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's future plans for their after-sales service and how they measure success. This shows your genuine interest in the role and helps you assess if the company culture aligns with your career goals.
