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- Tasks: Lead daily operations, manage staff, and drive income generation for a social enterprise.
- Company: Join Emmaus Greenwich, a charity focused on supporting those experiencing homelessness.
- Benefits: Enjoy a competitive salary, 25 days holiday, free parking, and a pension scheme.
- Other info: Be part of a supportive community dedicated to social impact and sustainability.
- Why this job: Make a real difference while developing your leadership skills in a meaningful role.
- Qualifications: Experience in retail operations and team management is essential.
The predicted salary is between 42000 - 47000 £ per year.
Emmaus Greenwich is seeking a Business Manager to join the team in Greenwich, London on a full-time, permanent basis. Fantastic company benefits include:
- Salary: £42,000-£47,000 per annum, depending on experience
- Holiday: 25 days holiday, plus Bank Holidays
- Additional: Free onsite parking, Pension Scheme, Employee Assistance Programme with 24/7 confidential counselling
About the role:
As Business Manager, you will lead the day-to-day business operations of Emmaus Greenwich, overseeing the collection, refurbishment, and resale of donated goods across its retail social enterprise. You will play a key role in driving income generation, ensuring financial sustainability, and supporting the organisation's mission to provide meaningful work and support for people who have experienced homelessness. Working as part of the Management Team, you will promote the charity internally and externally, contributing to strategic goals around self-sufficiency, growth, and social impact.
Main duties and responsibilities:
- Lead and manage the day-to-day retail and trading operations, ensuring strong sales performance, customer service, and income generation
- Develop, motivate, and manage staff, volunteers, and companions across business activities, including recruitment, training, supervision, and rota management
- Oversee shop merchandising, layout, stock flow, and customer experience to maximise sales and engagement
- Manage stock systems, cash handling, banking processes, and ensure accurate reporting and administration
- Oversee donation processing, sorting areas, warehouse operations, and recycling processes including rag and book recycling
- Drive business growth by identifying new income opportunities, including Gift Aid, account customers, and e-commerce development
- Monitor competitor activity and market trends to inform pricing, strategy, and business development
- Ensure compliance with GDPR, Health & Safety, and organisational policies and procedures
- Support the welfare, development, and engagement of companions through structured work opportunities and collaboration with community leadership
- Maintain safe, clean, and well-managed retail and operational environments across all sites
- Build and maintain external relationships with suppliers, partners, and the wider Emmaus network
- Contribute to strategic planning, reporting, and wider organisational development
About you:
As Business Manager, you will be an experienced and commercially minded leader with a strong background in retail operations, team management, and income generation. You will have proven experience managing staff, volunteers, or mixed teams within a fast-paced environment, ideally within a charity, social enterprise, or retail setting. You will be confident overseeing budgets, stock systems, and operational processes, with strong organisational and problem-solving skills. You will be a strong communicator with the ability to lead, motivate, and develop diverse teams, including volunteers and individuals with additional support needs. A commitment to social impact, sustainability, and the values of Emmaus is essential, along with the ability to work collaboratively within a leadership team and engage effectively with external stakeholders.
About Emmaus:
Emmaus Greenwich is part of the wider Emmaus UK Federation, providing a home, work, and support for people who have experienced homelessness. Through its social enterprise model, the organisation collects, refurbishes, and sells donated goods to generate income that supports its community and mission, while helping individuals rebuild their lives with dignity and purpose.
Business Manager in London employer: Spider Web Recruitment
Contact Detail:
Spider Web Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity and retail sectors. Let them know you're on the lookout for a Business Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Get social! Follow Emmaus Greenwich on social media and engage with their posts. This shows your interest and can help you get noticed by the team. Plus, it’s a great way to learn more about their mission and values.
✨Tip Number 3
Prepare for the interview by researching common questions for management roles in charities. Think about how your experience aligns with their goals around income generation and social impact. We want to see you shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Emmaus Greenwich team and contributing to their amazing work.
We think you need these skills to ace Business Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Manager role. Highlight your experience in retail operations and team management, as well as any relevant achievements that align with our mission at Emmaus Greenwich.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're passionate about working with Emmaus and how your skills can contribute to our goals. Be genuine and let your personality shine through!
Showcase Your Leadership Skills: As a Business Manager, you'll be leading teams and driving income generation. Use your application to demonstrate your leadership style and any successful projects you've managed in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Emmaus Greenwich!
How to prepare for a job interview at Spider Web Recruitment
✨Know the Mission
Before your interview, take some time to understand Emmaus Greenwich's mission and values. Familiarise yourself with their work supporting people who have experienced homelessness. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Business Manager, you'll need to demonstrate your ability to lead and motivate teams. Prepare specific examples from your past experiences where you've successfully managed staff or volunteers, highlighting your approach to team development and income generation.
✨Understand Retail Operations
Brush up on your knowledge of retail operations, especially in a charity or social enterprise context. Be ready to discuss how you would oversee shop merchandising, stock management, and customer experience to drive sales and engagement.
✨Prepare for Strategic Questions
Expect questions about business growth and income generation strategies. Think about potential new income opportunities, like Gift Aid or e-commerce development, and be prepared to share your ideas on how to implement these effectively within the organisation.