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For Companies At a Glance
- Tasks: Lead the REST Hub service, providing holistic support to individuals in mental health distress.
- Company: Join Suffolk Mind, dedicated to transforming mental health care in the community.
- Benefits: Enjoy a competitive salary, generous holiday, health insurance, and flexible working options.
- Other info: Opportunity for career growth and ongoing training in a dynamic team.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: 1-2 years' experience in mental health and strong communication skills required.
The predicted salary is between 27202 - 30856 £ per year.
Benefits
- Competitive Salary: £27,202 - £30,856 per annum
- Holiday: 25 days plus bank holidays, increasing to 30 days with length of service (pro rata for part‑time employees), birthday off, option to buy or sell annual leave
- Additional: Health and dental care insurance plan, occupational sick pay, pension scheme, blue light card discounts, length of service rewards, refer‑a‑friend scheme, access to wellbeing courses, training, flexible/hybrid working options, and strong ongoing support
About the role
As a Senior Wellbeing Support Worker, you will play a key role in the day‑to‑day running of the REST Hub service (Recover, Eat, Support, Talk), providing holistic support to individuals experiencing mental health distress. Acting as the lead practitioner on shift, you will oversee operations, support staff and volunteers, and ensure a safe, welcoming, and high‑quality environment for all service users. Working hours are 37 per week, Monday to Friday, 9:00 am – 5:00 pm. This is a fixed‑term contract until 31st March 2027 (subject to service contract renewal).
Responsibilities
- Lead the day‑to‑day delivery of the REST Hub service, providing direction and support to staff and volunteers
- Build positive relationships with individuals accessing the service, offering emotional support including in crisis situations
- Manage service flow, capacity, and staffing levels, responding dynamically to demand and risk
- Ensure safeguarding procedures are followed and appropriate support pathways are identified
- Liaise with external professionals such as NHS services and emergency services when required
- Support staff and volunteer development, including supervision, induction, and ongoing guidance
- Maintain accurate records, data collection, and reporting in line with data protection requirements
- Promote a calm, inclusive, and recovery‑focused environment
- Monitor and maintain a safe, welcoming, and well‑managed site
- Support ongoing service development in line with organisational policies and objectives
About you
As a Senior Wellbeing Support Worker, you will have at least 1–2 years’ experience working with adults in a mental health environment and be confident working in high‑pressure, emotionally demanding situations. You will have a strong understanding of safeguarding, risk management, and recovery‑focused support, with experience delivering both 1:1 and group support. You will bring excellent communication, organisational, and problem‑solving skills, with the ability to lead within a team and manage competing priorities effectively. You will be confident supporting staff and volunteers, handling sensitive situations professionally, and maintaining clear boundaries. A qualification in mental health (e.g. NVQ Level 3, DipSW, RMN, Counselling or equivalent) is desirable, along with experience managing volunteers or small teams. You must be willing to undertake an enhanced Adult's Barred DBS check.
Company statement
Suffolk Mind is committed to making Suffolk the best place in the world for talking about and taking care of mental health. Through innovative services like REST, we provide accessible, compassionate support to individuals across the community, promoting wellbeing, recovery, and resilience. Suffolk Mind is committed to safeguarding and promoting the welfare of all children, young people, and adults at risk who have contact with our services and personnel. We expect all staff and volunteers to share this commitment. Background and DBS checks will be required for relevant posts as part of our Safer Recruitment procedures.
Interview date
Week commencing 1st June 2026
Application instructions
If you are passionate about supporting others and want to play a key role in shaping a new wellbeing service, we would love to hear from you. Please apply with an up-to-date CV. No recruitment agencies, please.
Senior Wellbeing Support Worker in Ipswich employer: Spider Web Recruitment
Contact Detail:
Spider Web Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Wellbeing Support Worker in Ipswich
✨Tip Number 1
Network like a pro! Reach out to your connections in the mental health field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research Suffolk Mind and the REST Hub service thoroughly. Understand their values and how you can contribute to their mission of promoting wellbeing and recovery. Tailor your responses to show you’re the right fit.
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. This will help you feel more confident and articulate when discussing your experience and how it aligns with the Senior Wellbeing Support Worker role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the team at Suffolk Mind.
We think you need these skills to ace Senior Wellbeing Support Worker in Ipswich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Wellbeing Support Worker role. Highlight your experience in mental health environments and any relevant qualifications to show us you’re the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about supporting mental health. Share specific examples of how you've made a difference in previous roles, and don’t forget to mention your leadership experience!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you a great candidate for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Spider Web Recruitment
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Senior Wellbeing Support Worker. Familiarise yourself with the REST Hub service and be ready to discuss how your experience aligns with their mission to provide holistic support.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to handle high-pressure situations, manage teams, and provide emotional support. Highlight any relevant qualifications or training that make you a strong candidate.
✨Emphasise Communication Skills
As this role involves liaising with various professionals and supporting staff, be prepared to discuss your communication style. Share examples of how you've built positive relationships in previous roles and handled sensitive situations effectively.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the organisation. Inquire about their approach to staff development or how they measure the success of the REST Hub service. This demonstrates your commitment to contributing positively to their team.