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- Tasks: Deliver exceptional customer experiences and support clients using the EVOLVE platform.
- Company: Join eduFOCUS, a leading provider of innovative software solutions.
- Benefits: Enjoy a competitive salary, 28 days holiday, and professional development opportunities.
- Why this job: Make a real impact by helping clients succeed and enhancing their experience.
- Qualifications: Strong communication skills and a positive attitude; customer service experience is a plus.
- Other info: Be part of a supportive team culture with excellent career growth potential.
The predicted salary is between 25000 - 35000 £ per year.
eduFOCUS are looking for a Customer Success Consultant to join their team in Woodbridge, Suffolk, in this full-time, office-based permanent position.
Fantastic company benefits include:
- Competitive Salary: £30,000 per annum (depending on experience)
- Holiday: 28 days annual leave, plus bank holidays
- Additional: Opportunities for professional development, career progression, supportive and friendly team environment.
About the role
As a Customer Success Consultant, you will be responsible for delivering an exceptional customer experience for eduFOCUS clients using the EVOLVE platform. This is a consultative, client-facing role focused on building strong relationships, supporting client success, and helping customers make informed decisions. You will conduct client review meetings via Microsoft Teams, as well as offsite at schools, conferences, and trade shows. You will also provide ongoing support by telephone and email, and assist with administrative tasks related to orders, invoicing, and onboarding. Working hours for this role are 35 per week, Monday - Friday, 9am - 5pm onsite in the Woodbridge office.
Key Responsibilities
- Guide new customers through onboarding and provide ongoing support via telephone, email, and client meetings.
- Proactively engage with customers to assess satisfaction, resolve issues, and enhance their overall experience.
- Gather, analyse, and act on customer feedback to support data-driven decision-making and process improvement.
- Collaborate with colleagues to arrange product demonstrations and trials, incorporating customer preferences into business operations.
- Complete administrative tasks, including orders, invoicing, data management, and reporting, while providing cover and support for colleagues and Company Directors.
About You
As a Customer Success Consultant, you will be an organised, enthusiastic team player with excellent communication skills, a positive “can do” approach, and the ability to handle multiple tasks simultaneously. Committed to delivering high-quality service, you will be adaptable, flexible, and resilient, able to work both independently and collaboratively within a small team. Experience in customer service, client relations, or office administration is advantageous, but motivated candidates looking to launch their career are also welcome. Key personal attributes include a commitment to quality and excellence, strong problem-solving skills, attention to detail, a friendly and approachable manner with a sense of humour, confidence in a dynamic work environment, and strong IT skills, including proficiency in Microsoft Office.
Why eduFOCUS
eduFOCUS is a leading provider of EVOLVE software, the industry-standard Trip, Club, and Activity management solution used by over 240 Borough and County Councils/Multi-Academy Trusts and more than 21,000 schools, academies, and colleges across the UK. We are proud of our supportive, collaborative, and engaging workplace culture, where staff are encouraged to share ideas, learn, and develop professionally. Many of our employees have been with us for years, reflecting the positive and motivating environment we maintain.
If you have the relevant skills and experience for the Customer Success Consultant position and would like to be considered, please apply by submitting an up-to-date CV, with a covering letter as the first page of your CV, as soon as possible. We look forward to hearing from you.
Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
No recruitment agencies please.
Customer Success Consultant in Ipswich employer: Spider Web Recruitment
Contact Detail:
Spider Web Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Consultant in Ipswich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on eduFOCUS and their EVOLVE platform. Understanding their values and how they support customer success will help you connect better during your chat.
✨Tip Number 2
Practice your communication skills! As a Customer Success Consultant, you'll need to be a pro at engaging with clients. Try role-playing common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues for customers. This will demonstrate your ability to enhance the overall customer experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the eduFOCUS team!
We think you need these skills to ace Customer Success Consultant in Ipswich
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure it reflects your enthusiasm for the Customer Success Consultant role and highlights how your skills align with what we’re looking for. Keep it concise but impactful!
Tailor Your CV: Don’t just send out the same CV for every application. Tailor it to showcase your relevant experience in customer service and client relations. We want to see how you can bring value to our team at eduFOCUS!
Show Off Your Communication Skills: As a Customer Success Consultant, communication is key! Use clear and professional language in your application. This is your opportunity to demonstrate your excellent communication skills right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Spider Web Recruitment
✨Know the EVOLVE Platform Inside Out
Before your interview, make sure you understand the EVOLVE platform thoroughly. Familiarise yourself with its features and how it benefits clients. This will not only show your enthusiasm for the role but also help you answer questions about how you can support customers effectively.
✨Showcase Your Communication Skills
As a Customer Success Consultant, communication is key. Prepare examples of how you've successfully engaged with clients in the past. Think about times when you resolved issues or enhanced customer experiences, and be ready to share these stories during your interview.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss specific challenges you've faced in previous roles and how you overcame them. Highlight your problem-solving skills and your ability to adapt to different situations, as this is crucial for supporting clients and ensuring their success.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, opportunities for professional development, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
