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- Tasks: Lead a team to create magical experiences for guests at Guildenacre.
- Company: Join a unique attraction blending history, heritage, and hospitality.
- Benefits: Enjoy a competitive salary, 23 days holiday, and employee discounts.
- Why this job: Be part of an enchanting world where your creativity can shine.
- Qualifications: Previous supervisory experience in retail or hospitality is essential.
- Other info: Flexible hours with opportunities for growth in a beautiful setting.
The predicted salary is between 28000 - 30000 £ per year.
Company benefits include:
- Competitive Salary: £28,000 - £30,000 per annum (dependent on experience)
- Holiday: 23 days holiday + Bank Holiday
- Additional: Company pension, employee discount in shop/café, staff passes to events and experiences and a lovely working environment
About the role:
Step into a story! As the Attraction Supervisor / Retail & Admissions Supervisor, you will be the steward of the enchanting world of Guildenacre. You will oversee daily admissions and retail operations, lead a team of storytellers, wayfinders, and treasure keepers, and ensure every guest leaves spellbound. You will also support Helmingham Hall's gardens, events, and estate operations, blending history, heritage, and hospitality into seamless, memorable experiences – a truly unique role! Working hours are flexible but the standard hours are 9 - 5:30 with an hour's unpaid break. This would include weekends from March – October and when required for events out of these months.
Duties and Responsibilities include:
- Guardian of the Gate: Oversee admissions, ticketing, and guest flow, ensuring every arrival feels warm, welcome, and magical
- Curator of Curiosities: Lead retail operations, from stock and merchandising to cash handling and financial reconciliation, keeping the shop brimming with wonder
- Keeper of the Team: Train, inspire, and schedule your storytellers and treasure keepers, fostering a culture of kindness, accountability, and enchantment
- Ensuring the magic: Maintain health, safety, and safeguarding across the site, protecting both visitors and magic. Resolve guest queries with calm confidence, always preserving the sense of wonder
About you:
As the Attraction Supervisor / Retail & Admissions Supervisor, you will be equal parts organiser and storyteller, a practical dreamer who can keep the magic alive while ensuring the wheels of operations turn smoothly. You bring previous supervisory experience in retail, hospitality, attractions, or visitor experiences, strong financial and stock management skills, and the ability to inspire a team. You are calm under pressure, warm with guests, and able to work independently, always thinking creatively to protect the magic in every detail. You will need your own transport due to the rural location, as there is no public transport.
About Guildenacre & Helmingham Estate:
Guildenacre is an immersive woodland play experience where families step into a living story, encountering the Guardians and exploring a world of courage, curiosity, and imagination. Helmingham Hall, home to the Tollemache family for over 500 years, spans 5,600 acres of Suffolk countryside, with award-winning gardens, a 400‑acre deer park, and a lively programme of events and hospitality. Together, they offer a rare blend of enchantment, heritage, and operational excellence.
How to apply:
If you have the relevant skills and experience for the Attraction Supervisor / Retail & Admissions Supervisor role and would like to join this magical team, please apply by submitting an up‑to‑date CV including as first page a covering letter outlining why you feel you are the ideal steward of our enchanting world of Guildenacre, as soon as possible. We look forward to welcoming you. Please check your email inbox and spam/junk mail folder for any email correspondence regarding this vacancy. If you require any reasonable adjustments such as access or information in an alternative format, please inform us as soon as possible so that we can make the appropriate adjustments. No recruitment agencies, please.
Attraction Supervisor in Ipswich employer: Spider Web Recruitment
Contact Detail:
Spider Web Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Attraction Supervisor in Ipswich
✨Tip Number 1
Get to know the company! Before your interview, dive into Guildenacre's story and values. This way, you can show how your passion for creating magical experiences aligns with their mission.
✨Tip Number 2
Practice your storytelling skills! As a potential Attraction Supervisor, you'll need to inspire both your team and guests. Prepare a few engaging anecdotes that showcase your leadership and creativity.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure your outfit reflects the enchanting vibe of Guildenacre. A touch of magic in your appearance can set the right tone.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our magical team at Guildenacre. Don’t miss out!
We think you need these skills to ace Attraction Supervisor in Ipswich
Some tips for your application 🫡
Craft Your Cover Letter: Start with a captivating cover letter that tells us why you're the perfect fit for the Attraction Supervisor role. Make it personal and connect your experience to the enchanting world of Guildenacre – we want to feel the magic!
Tailor Your CV: Your CV should reflect your unique journey. Highlight your supervisory experience in retail or hospitality, and don’t forget to showcase those financial and stock management skills. We love seeing how you’ve kept the magic alive in previous roles!
Show Your Passion: Let your enthusiasm shine through! In both your cover letter and CV, share your love for storytelling and creating memorable experiences. We’re looking for someone who can inspire our team and guests alike, so let us see that passion!
Apply Through Our Website: Make sure to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates. We can’t wait to hear from you and hopefully welcome you to our magical team!
How to prepare for a job interview at Spider Web Recruitment
✨Know the Magic
Before your interview, dive deep into the enchanting world of Guildenacre and Helmingham Hall. Familiarise yourself with their history, events, and what makes them unique. This knowledge will not only impress but also help you connect your experience to their magical mission.
✨Showcase Your Storytelling Skills
As an Attraction Supervisor, storytelling is key! Prepare examples from your past roles where you've engaged guests or led a team in creating memorable experiences. Share how you’ve inspired others and kept the magic alive in challenging situations.
✨Demonstrate Team Leadership
Be ready to discuss your supervisory experience. Think of specific instances where you trained or motivated a team. Highlight your ability to foster a culture of kindness and accountability, as this aligns perfectly with the role's requirements.
✨Prepare for Guest Scenarios
Anticipate questions about handling guest queries or resolving issues. Practice calm and confident responses that reflect your problem-solving skills while maintaining a sense of wonder. This will show you’re ready to keep the magic alive, even under pressure.