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- Tasks: Provide top-notch IT support, troubleshoot issues, and maintain systems for diverse clients.
- Company: Join Immervox, a friendly and growing Managed Service Provider in Basildon.
- Benefits: Enjoy a competitive salary, 21 days holiday, gym contributions, and hybrid working options.
- Why this job: Gain hands-on experience with cutting-edge technologies while making a real impact.
- Qualifications: 2-3 years in IT support, strong Microsoft and networking knowledge, and excellent communication skills.
- Other info: Dynamic team culture with opportunities for ongoing training and professional development.
The predicted salary is between 30000 - 35000 £ per year.
Immervox, a growing Managed Service Provider based in Basildon, Essex is looking for an experienced IT Support Engineer to join their friendly and professional team on a full-time, permanent basis.
Fantastic company benefits include:
- Competitive Salary: £30,000 - £35,000 per annum (depending on experience)
- Holiday: 21 days annual leave plus 8 bank holidays
- Pension: Company pension scheme
- Free Parking: Onsite parking available
- Employee extras: Gym membership contribution after 6-month probation, ongoing training and professional development, exposure to a wide range of technologies and client environments, supportive, close-knit team culture, hybrid working opportunities where appropriate.
About the role:
As an IT Support Engineer, you will play a key role in delivering high‑quality technical support to a diverse client base. This role combines remote support with regular onsite visits, providing variety and hands‑on experience across different environments. You will be responsible for troubleshooting issues, maintaining IT systems, and ensuring clients receive clear communication and timely resolutions in line with service level agreements. The working hours for this role are Monday to Friday, 9am - 5.30pm.
Main duties and responsibilities:
- Provide remote and onsite technical support across client environments
- Act as a key point of contact for clients, delivering clear and professional communication
- Support end‑user devices including desktops, laptops, printers, and mobile devices
- Troubleshoot networking infrastructure including routers, switches, firewalls, and Wi‑Fi
- Maintain and support Microsoft environments including Microsoft 365, Entra ID, SharePoint, and Active Directory
- Manage and support virtual environments using Microsoft Hyper‑V
- Monitor and troubleshoot backup solutions and system performance
- Carry out system upgrades, patching, and security updates
- Implement and support VPN solutions
- Use remote monitoring and management tools effectively
- Attend client sites for installations, troubleshooting, and project work
- Produce accurate technical documentation and reports
- Participate in on‑call and out‑of‑hours support when required
About you:
As the successful IT Support Engineer, you will have at least 2-3 years’ experience in an IT support role, ideally within a Managed Service Provider environment, with strong technical knowledge across Microsoft technologies, networking, and end‑user support. You will be a confident problem solver with excellent communication skills and a client‑first approach, able to build strong relationships while delivering high‑quality service. You will be organised, adaptable, and capable of managing multiple priorities effectively in a fast‑paced environment, maintaining attention to detail and professionalism at all times. You will also bring experience or exposure to areas such as networking solutions, VoIP and telecoms platforms, and ideally hold or be working towards relevant IT or Microsoft certifications. A full, clean UK driving licence and access to your own vehicle is essential, along with a willingness to travel to client sites and provide occasional out‑of‑hours support when required.
About Immervox:
Immervox is a trusted communications and IT solutions provider, delivering high‑quality support and infrastructure services to a wide range of clients. With a strong reputation for reliability and customer service, they offer a collaborative environment where employees are supported to grow and develop their technical expertise.
If you feel you have the skills and experience we are looking for in this IT Support Engineer role, please submit your CV as soon as possible; we look forward to hearing from you.
No recruitment agencies, please.
Please check your email inbox and spam/junk mail folder for any email correspondence for this role. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
IT Support Engineer in Basildon employer: Spider Web Recruitment
Contact Detail:
Spider Web Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Basildon
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who might know someone at Immervox. A friendly chat can sometimes lead to a referral, which is a great way to get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you would troubleshoot specific issues or communicate with clients. We want you to show off your problem-solving skills and client-first approach!
✨Tip Number 3
Don’t forget to showcase your technical knowledge! Be ready to discuss your experience with Microsoft technologies, networking, and any relevant certifications. This is your chance to shine and prove you’re the right fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s make it happen!
We think you need these skills to ace IT Support Engineer in Basildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially with Microsoft technologies and networking, to show us you're the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support and how your previous experiences have prepared you for this role. Be sure to mention your client-first approach and problem-solving skills!
Showcase Your Technical Skills: In your application, don’t forget to list any relevant certifications or technical skills you possess. We love seeing candidates who are proactive about their professional development, so if you're working towards any certifications, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Spider Web Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft technologies, networking, and end-user support. Be ready to discuss specific tools and systems you've worked with, as well as any troubleshooting experiences you've had.
✨Show Off Your Communication Skills
Since this role involves a lot of client interaction, practice explaining complex technical issues in simple terms. Think about examples where you've successfully communicated with clients or colleagues to resolve issues.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific IT support scenarios. Prepare by thinking through past experiences where you solved problems or managed multiple priorities, and be ready to share those stories.
✨Demonstrate Your Client-First Approach
Highlight your ability to build strong relationships with clients. Share examples of how you've gone above and beyond to ensure customer satisfaction, and be prepared to discuss how you would maintain professionalism in challenging situations.