Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead daily operations of a charity, driving income and supporting those experiencing homelessness.
- Company: Empowering charity focused on social impact and community support.
- Benefits: Competitive salary, 25 days holiday, free parking, and employee assistance programme.
- Other info: Join a dynamic team dedicated to transforming lives and fostering community growth.
- Why this job: Make a real difference while developing your leadership skills in a meaningful role.
- Qualifications: Experience in retail operations and team management, with a passion for social impact.
The predicted salary is between 42000 - 47000 £ per year.
Spider is advertising on behalf of our client who are seeking a Business Manager to join the team in Greenwich, London on a full-time, permanent basis.
Benefits
- Salary: £42,000–£47,000 per annum, depending on experience
- Holiday: 25 days holiday, plus Bank Holidays
- Additional: Free onsite parking, Pension Scheme, Employee Assistance Programme with 24/7 confidential counselling
About the role
As Business Manager, you will lead the day-to-day business operations of the charity, overseeing the collection, refurbishment, and resale of donated goods across its retail social enterprise. You will play a key role in driving income generation, ensuring financial sustainability, and supporting the organisation’s mission to provide meaningful work and support for people who have experienced homelessness. Working as part of the Management Team, you will promote the charity internally and externally, contributing to strategic goals around self-sufficiency, growth, and social impact.
Responsibilities
- Lead and manage the day-to-day retail and trading operations, ensuring strong sales performance, customer service, and income generation
- Develop, motivate, and manage staff, volunteers, and companions across business activities, including recruitment, training, supervision, and rota management
- Oversee shop merchandising, layout, stock flow, and customer experience to maximise sales and engagement
- Manage stock systems, cash handling, banking processes, and ensure accurate reporting and administration
- Oversee donation processing, sorting areas, warehouse operations, and recycling processes including rag and book recycling
- Drive business growth by identifying new income opportunities, including Gift Aid, account customers, and e-commerce development
- Monitor competitor activity and market trends to inform pricing, strategy, and business development
- Ensure compliance with GDPR, Health & Safety, and organisational policies and procedures
- Support the welfare, development, and engagement of companions through structured work opportunities and collaboration with community leadership
- Maintain safe, clean, and well-managed retail and operational environments across all sites
- Build and maintain external relationships with suppliers, partners, and the wider Emmaus network
- Contribute to strategic planning, reporting, and wider organisational development.
Qualifications
As Business Manager, you will be an experienced and commercially minded leader with a strong background in retail operations, team management, and income generation. You will have proven experience managing staff, volunteers, or mixed teams within a fast-paced environment, ideally within a charity, social enterprise, or retail setting. You will be confident overseeing budgets, stock systems, and operational processes, with strong organisational and problem-solving skills. You will be a strong communicator with the ability to lead, motivate, and develop diverse teams, including volunteers and individuals with additional support needs. A commitment to social impact, sustainability, and the values of Emmaus is essential, along with the ability to work collaboratively within a leadership team and engage effectively with external stakeholders.
About the organisation
They are dedicated to empowering homeless and socially disadvantaged people through meaningful work, community living, and skills development. Through its social enterprise model, the organisation collects, refurbishes, and sells donated goods to generate income that supports its community and mission, while helping individuals rebuild their lives with dignity and purpose.
Business Manager in London employer: Spider Web Recruitment Ltd
Contact Detail:
Spider Web Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect with potential employers on LinkedIn. The more people you know, the better your chances of landing that Business Manager role.
✨Tip Number 2
Prepare for interviews by researching the charity's mission and values. Show them you’re not just about the numbers; you genuinely care about making a social impact. Tailor your answers to reflect their goals and how you can contribute.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable talking about your experience in retail operations and team management. The more you practice, the more confident you'll feel when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Business Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Manager role. Highlight your experience in retail operations and team management, as well as any relevant achievements that showcase your ability to drive income generation and support social impact.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the charity sector and how your skills align with the mission of the organisation. Be sure to mention specific examples of how you've contributed to similar goals in the past.
Showcase Your Leadership Skills: As a Business Manager, you'll need to lead diverse teams. In your application, emphasise your leadership style and provide examples of how you've motivated and developed staff or volunteers in previous roles. This will show us you’re the right fit for our team!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Spider Web Recruitment Ltd
✨Know the Mission
Before your interview, take some time to understand the charity's mission and values. Familiarise yourself with their work in supporting homeless individuals and how your role as a Business Manager can contribute to that mission. This will show your genuine interest and alignment with their goals.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in managing teams, especially in retail or social enterprise settings. Think of specific examples where you've motivated staff or volunteers, handled challenges, or driven income generation. Highlighting these experiences will demonstrate your capability to lead effectively.
✨Understand Financial Operations
Since the role involves overseeing budgets and financial sustainability, brush up on your knowledge of financial management in a retail context. Be ready to talk about how you've managed stock systems, cash handling, and reporting in previous roles. This will reassure them of your competence in this area.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions about the organisation's future plans, community impact, and team dynamics. This not only shows your enthusiasm but also helps you gauge if the role and organisation are the right fit for you.