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- Tasks: Lead the REST Hub service, providing holistic support to individuals in mental health distress.
- Company: Join a compassionate organisation dedicated to improving mental health in Suffolk.
- Benefits: Enjoy a competitive salary, generous holiday, health insurance, and flexible working options.
- Other info: Dynamic role with opportunities for professional growth and ongoing support.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: 1-2 years' experience in mental health and strong leadership skills required.
The predicted salary is between 27202 - 30856 £ per year.
Spider is advertising on behalf of our client who is seeking a Senior Wellbeing Support Worker to join their team on a full-time, fixed-term basis in Ipswich, Suffolk.
Fantastic company benefits include:
- Competitive Salary: On offer is a competitive salary of £27,202 - £30,856 per annum
- Holiday: 25 days plus bank holidays, increasing to 30 days with length of service (pro rata for part-time employees) + your birthday off and the option to buy or sell annual leave
- Additional: Health and dental care insurance plan, occupational sick pay, pension scheme, blue light card discounts, length of service rewards, refer-a-friend scheme, and access to wellbeing courses, training, flexible/hybrid working options, and strong ongoing support
About the role:
As a Senior Wellbeing Support Worker, you will play a key role in the day-to-day running of the REST Hub service (Recover, Eat, Support, Talk), providing holistic support to individuals experiencing mental health distress. Acting as the lead practitioner on shift, you will oversee operations, support staff and volunteers, and ensure a safe, welcoming, and high-quality environment for all service users. Working hours are 37 per week, Monday to Friday, 9:00am – 5:00pm. This is a fixed-term contract until 31st March 2027 (subject to service contract renewal).
Main duties and responsibilities:
- Lead the day-to-day delivery of the REST Hub service, providing direction and support to staff and volunteers
- Build positive relationships with individuals accessing the service, offering emotional support including in crisis situations
- Manage service flow, capacity, and staffing levels, responding dynamically to demand and risk
- Ensure safeguarding procedures are followed and appropriate support pathways are identified
- Liaise with external professionals such as NHS services and emergency services when required
- Support staff and volunteer development, including supervision, induction, and ongoing guidance
- Maintain accurate records, data collection, and reporting in line with data protection requirements
- Promote a calm, inclusive, and recovery-focused environment
- Monitor and maintain a safe, welcoming, and well-managed site
- Support ongoing service development in line with organisational policies and objectives
About you:
As a Senior Wellbeing Support Worker, you will have at least 1–2 years’ experience working with adults in a mental health environment and be confident working in high-pressure, emotionally demanding situations. You will have a strong understanding of safeguarding, risk management, and recovery-focused support, with experience delivering both 1:1 and group support. You will bring excellent communication, organisational, and problem-solving skills, with the ability to lead within a team and manage competing priorities effectively. You will be confident supporting staff and volunteers, handling sensitive situations professionally, and maintaining clear boundaries. A qualification in mental health (e.g. NVQ Level 3, DipSW, RMN, Counselling or equivalent) is desirable, along with experience managing volunteers or small teams. You must be willing to undertake an enhanced Adult’s Barred DBS check.
About them:
They are committed to making Suffolk the best place in the world for talking about and taking care of mental health. Through innovative services like REST, they provide accessible, compassionate support to individuals across the community, promoting wellbeing, recovery, and resilience. Suffolk Mind is committed to safeguarding and promoting the welfare of all children, young people, and adults at risk who have contact with our services and personnel. We expect all staff and volunteers to share this commitment. Background and DBS checks will be required for relevant posts as part of our Safer Recruitment procedures.
Senior Wellbeing Support Worker in Ipswich employer: Spider Web Recruitment Ltd
Contact Detail:
Spider Web Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Wellbeing Support Worker in Ipswich
✨Tip Number 1
Network like a pro! Reach out to your connections in the mental health field, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to wellbeing support. Think about your experiences and how they align with the role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your passion for mental health! When you get the chance to chat with potential employers, share your personal journey or what drives you in this field. Authenticity can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets seen. Plus, we often have exclusive roles listed that you won’t find anywhere else. Let’s get you that Senior Wellbeing Support Worker position!
We think you need these skills to ace Senior Wellbeing Support Worker in Ipswich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Wellbeing Support Worker role. Highlight your relevant experience in mental health support and any qualifications you have that match the job description.
Showcase Your Skills: We want to see your excellent communication and organisational skills shine through. Use specific examples from your past experiences to demonstrate how you've successfully led teams or managed challenging situations.
Be Authentic: Let your personality come through in your application. We value authenticity, so don’t be afraid to share your passion for mental health and wellbeing. This will help us get a sense of who you are beyond your qualifications.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role as quickly as possible.
How to prepare for a job interview at Spider Web Recruitment Ltd
✨Know the REST Hub Inside Out
Before your interview, make sure you understand the REST Hub service and its core values. Familiarise yourself with their approach to mental health support, as well as the specific duties of a Senior Wellbeing Support Worker. This will help you demonstrate your genuine interest and how your experience aligns with their mission.
✨Showcase Your Leadership Skills
As a Senior Wellbeing Support Worker, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed staff or volunteers, especially in high-pressure situations. Highlight your ability to build relationships and provide emotional support, as these are key aspects of the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle crisis situations. Think of specific scenarios you've faced in previous roles and how you navigated them. This will show your potential employer that you're ready to manage the dynamic demands of the position.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the ongoing training opportunities, team dynamics, or how they measure success within the REST Hub. This not only shows your enthusiasm but also helps you gauge if the company culture is the right fit for you.