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- Tasks: Lead a team to create magical guest experiences and oversee admissions and retail operations.
- Company: Join the enchanting Guildenacre at Helmingham Estate, steeped in history and charm.
- Benefits: Enjoy a competitive salary, generous holiday, pension, and discounts on events and experiences.
- Why this job: Be part of a unique adventure where you inspire wonder and creativity every day.
- Qualifications: Previous supervisory experience in retail or hospitality and strong leadership skills required.
- Other info: Flexible hours with a lovely working environment in a stunning rural location.
The predicted salary is between 28000 - 30000 £ per year.
Spider is advertising for a local estate who are opening a new venture called Guildenacre, and they are seeking an Attraction Supervisor / Retail & Admissions Supervisor to join their team in this full-time, permanent position, based at Helmingham Estate on the outskirts of Ipswich, Suffolk.
Company benefits include:
- Competitive Salary: £28,000 – £30,000 per annum (dependent on experience)
- Holiday: 23 days holiday + Bank Holiday
- Additional: Company pension, employee discount in shop/café, staff passes to events and experiences, and a lovely working environment
About the role:
As the Attraction Supervisor / Retail & Admissions Supervisor, you will oversee daily admissions and retail operations, lead a team of storytellers, wayfinders, and treasure keepers, and ensure every guest leaves spellbound. You will also support Helmingham Hall’s gardens, events, and estate operations, blending history, heritage, and hospitality into seamless, memorable experiences.
Working hours are flexible but the standard hours are 9 – 5.30 with an hour’s unpaid break. This would include weekends from March – October and when required for events out of these months.
Duties and Responsibilities include:
- Guardian of the Gate: Oversee admissions, ticketing, and guest flow, ensuring every arrival feels warm, welcome, and magical.
- Curator of Curiosities: Lead retail operations, from stock and merchandising to cash handling and financial reconciliation, keeping the shop brimming with wonder.
- Keeper of the Team: Train, inspire, and schedule your storytellers and treasure keepers, fostering a culture of kindness, accountability, and enchantment.
- Ensuring the magic: Maintain health, safety, and safeguarding across the site, protecting both visitors and magic. Resolve guest queries with calm confidence, always preserving the sense of wonder.
About you:
You will be equal parts organiser and storyteller, a practical dreamer who can keep the magic alive while ensuring the wheels of operations turn smoothly. You bring previous supervisory experience in retail, hospitality, attractions, or visitor experiences, strong financial and stock management skills, and the ability to inspire a team. You are calm under pressure, warm with guests, and able to work independently, always thinking creatively to protect the magic in every detail. You will need your own transport due to the rural location, as there is no public transport.
About them:
Guildenacre is an immersive woodland play experience where families step into a living story, encountering the Guardians and exploring a world of courage, curiosity, and imagination. The estate has been home to the Tollemache family for over 500 years, spans 5,600 acres of Suffolk countryside, with award-winning gardens, a 400-acre deer park, and a lively programme of events and hospitality.
If you have the relevant skills and experience for the Attraction Supervisor / Retail & Admissions Supervisor role and would like to join this magical team, please apply by submitting an up-to-date CV including a covering letter outlining why you feel you are the ideal steward of our enchanting world of Guildenacre, as soon as possible.
Please check your email inbox and spam/junk mail folder for any email correspondence for this vacancy. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
No recruitment agencies, please.
Guest Experience & Admissions Supervisor in Ipswich employer: Spider Web Recruitment Ltd
Contact Detail:
Spider Web Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience & Admissions Supervisor in Ipswich
✨Tip Number 1
Get to know the company! Research Guildenacre and Helmingham Estate, their values, and what makes them unique. This will help you tailor your approach and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 3
Prepare for the magic! Think about how you can bring the enchanting experience of Guildenacre to life in your interview. Share stories from your past roles that highlight your supervisory skills and guest service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining this magical team!
We think you need these skills to ace Guest Experience & Admissions Supervisor in Ipswich
Some tips for your application 🫡
Craft Your Cover Letter: Start with a captivating cover letter that showcases your passion for the role. Tell us why you’re the perfect fit for the enchanting world of Guildenacre and how your experience aligns with our values.
Tailor Your CV: Make sure your CV is tailored to highlight relevant experience in retail, hospitality, or visitor experiences. We want to see how your skills can help keep the magic alive at Guildenacre!
Showcase Your Storytelling Skills: As a potential Attraction Supervisor, we love seeing creativity! Use your application to demonstrate your storytelling abilities and how you can inspire both guests and your team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this magical opportunity at Guildenacre.
How to prepare for a job interview at Spider Web Recruitment Ltd
✨Know the Magic
Before your interview, dive deep into the enchanting world of Guildenacre. Familiarise yourself with their history, values, and the unique experiences they offer. This will not only help you answer questions more effectively but also show your genuine interest in becoming a part of their magical team.
✨Showcase Your Storytelling Skills
As an Attraction Supervisor, storytelling is key! Prepare examples from your past experiences where you've engaged guests or led a team in creating memorable moments. Highlight how you can inspire others to keep the magic alive while ensuring smooth operations.
✨Demonstrate Leadership Qualities
Be ready to discuss your supervisory experience and how you've trained or motivated teams in the past. Think of specific instances where you resolved conflicts or fostered a positive work environment. This will illustrate your ability to be the 'Keeper of the Team' they’re looking for.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially in guest interactions. Think about how you would handle difficult situations calmly and confidently, ensuring every guest leaves with a sense of wonder. Practising these scenarios can give you an edge during the interview.