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For Companies At a Glance
- Tasks: Lead a magical team, oversee admissions, and create unforgettable guest experiences.
- Company: Join Guildenacre, an enchanting woodland play experience at Helmingham Estate.
- Benefits: Enjoy a competitive salary, 23 days holiday, and employee discounts.
- Why this job: Be part of a unique adventure blending history, heritage, and hospitality.
- Qualifications: Previous supervisory experience in retail or hospitality and strong team leadership skills.
- Other info: Flexible hours with opportunities for creativity and growth in a stunning rural setting.
The predicted salary is between 28000 - 30000 £ per year.
Spider is advertising for a local estate who are opening a new venture called Guildenacre, and they are seeking an Attraction Supervisor / Retail & Admissions Supervisor to join their team in this full-time, permanent position, based at Helmingham Estate on the outskirts of Ipswich, Suffolk.
Company benefits
- Competitive Salary: £28,000 – £30,000 per annum (dependent on experience)
- Holiday: 23 days holiday + Bank Holiday
- Additional: Company pension, employee discount in shop/café, staff passes to events and experiences and a lovely working environment
About the role
As the Attraction Supervisor / Retail & Admissions Supervisor, you will oversee daily admissions and retail operations, lead a team of storytellers, wayfinders, and treasure keepers, and ensure every guest leaves spellbound. You will also support Helmingham Hall’s gardens, events, and estate operations, blending history, heritage, and hospitality into seamless, memorable experiences.
Working hours are flexible but the standard hours are 9 – 5.30 with an hour’s unpaid break. This would include weekends from March – October and when required for events out of these months.
Duties and Responsibilities
- Guardian of the Gate: Oversee admissions, ticketing, and guest flow, ensuring every arrival feels warm, welcome, and magical.
- Curator of Curiosities: Lead retail operations, from stock and merchandising to cash handling and financial reconciliation, keeping the shop brimming with wonder.
- Keeper of the Team: Train, inspire, and schedule your storytellers and treasure keepers, fostering a culture of kindness, accountability, and enchantment.
- Ensuring the magic: Maintain health, safety, and safeguarding across the site, protecting both visitors and magic. Resolve guest queries with calm confidence, always preserving the sense of wonder.
About you
You will be equal parts organiser and storyteller, a practical dreamer who can keep the magic alive while ensuring the wheels of operations turn smoothly. You bring previous supervisory experience in retail, hospitality, attractions, or visitor experiences, strong financial and stock management skills, and the ability to inspire a team. You are calm under pressure, warm with guests, and able to work independently, always thinking creatively to protect the magic in every detail. You will need your own transport due to the rural location, as there is no public transport.
About them
Guildenacre is an immersive woodland play experience where families step into a living story, encountering the Guardians and exploring a world of courage, curiosity, and imagination. The estate has been home to the Tollemache family for over 500 years, spans 5,600 acres of Suffolk countryside, with award-winning gardens, a 400-acre deer park, and a lively programme of events and hospitality.
Application instructions
If you have the relevant skills and experience for the Attraction Supervisor / Retail & Admissions Supervisor role and would like to join this magical team, please apply by submitting an up-to-date CV including as first page a covering letter outlining why you feel you are the ideal steward of our enchanting world of Guildenacre, as soon as possible. We look forward to welcoming you.
Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. No recruitment agencies, please.
Attraction Supervisor in Ipswich employer: Spider Web Recruitment Ltd
Contact Detail:
Spider Web Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Attraction Supervisor in Ipswich
✨Tip Number 1
Get to know the company! Before your interview, dive into Guildenacre's story and values. This way, you can show how your experience aligns with their enchanting mission and make a memorable impression.
✨Tip Number 2
Practice your storytelling skills! As an Attraction Supervisor, you'll need to inspire both your team and guests. Prepare some engaging anecdotes from your past experiences that highlight your leadership and customer service skills.
✨Tip Number 3
Dress the part! Make sure your outfit reflects the magical vibe of Guildenacre. A smart-casual look can help you feel confident and ready to embody the spirit of the role during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Guildenacre adventure. Don’t miss out on this opportunity!
We think you need these skills to ace Attraction Supervisor in Ipswich
Some tips for your application 🫡
Craft Your Covering Letter: Start with a bang! Your covering letter is your chance to shine and show us why you're the perfect fit for the Attraction Supervisor role. Make it personal, engaging, and reflect your passion for creating magical experiences.
Tailor Your CV: Don’t just send us any old CV! Tailor it to highlight your relevant experience in retail, hospitality, or attractions. Show us how your skills align with the enchanting world of Guildenacre and what makes you a standout candidate.
Showcase Your Storytelling Skills: Remember, we’re looking for someone who can inspire and lead a team of storytellers. Use your application to demonstrate your ability to weave narratives and create memorable experiences for guests. Let your personality shine through!
Apply Through Our Website: We want to hear from you directly! Make sure to apply through our website to ensure your application gets to us smoothly. We can’t wait to see how you can help keep the magic alive at Guildenacre!
How to prepare for a job interview at Spider Web Recruitment Ltd
✨Know the Magic
Before your interview, dive deep into the enchanting world of Guildenacre. Familiarise yourself with their history, values, and the unique experiences they offer. This will not only show your genuine interest but also help you connect your skills to their magical mission.
✨Showcase Your Storytelling Skills
As an Attraction Supervisor, storytelling is key! Prepare examples from your past experiences where you've engaged guests or led a team in creating memorable moments. Highlight how you can inspire others to keep the magic alive while ensuring smooth operations.
✨Demonstrate Team Leadership
Be ready to discuss your supervisory experience. Think of specific instances where you've trained or motivated a team. Emphasise your ability to foster a culture of kindness and accountability, which is crucial for maintaining the enchanting atmosphere at Guildenacre.
✨Prepare for Guest Scenarios
Expect questions about handling guest queries or resolving issues. Practice calm and confident responses that reflect your problem-solving skills. Show that you can maintain the sense of wonder even in challenging situations, ensuring every visitor leaves spellbound.