Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate customer service and operations for a leading Greek food and wine distributor.
- Company: Join a dynamic team passionate about quality Greek food and wine.
- Benefits: Enjoy a competitive salary, 25 days holiday, and employee discounts.
- Why this job: Be the first point of contact for customers and make a real impact.
- Qualifications: Experience in customer service or a passion for food and wine is essential.
- Other info: Great career growth opportunities in a fast-paced environment.
The predicted salary is between 30000 - 32000 £ per year.
This leading Greek importer and distributor of the finest Greek food and wine is looking for an experienced Customer Services & Operations Coordinator or someone with the ability to learn quickly to join their dynamic team based in Bermondsey, Southwark, London. They are looking for someone who has worked in a similar business, importing European food and distributing to Restaurants, Hotels, Delis, Supermarkets and direct to Consumer with the relevant experience. If you do not have this experience, but are passionate about quality food and wine, have a positive, resilient attitude and a proven ability to learn new products and skills and apply this knowledge quickly we want to hear from you.
About the company: They are on a mission to bring the finest Greek food and wine to the UK. Their success is built on 5 core values:
- Producers – the foundation of everything we do
- Excellence – In our products and services
- Respect – Fair treatment of producers, customers and the team
- Creativity – Encourage new ideas and fun
- Sustainability – Taking responsibility for our impact on the planet
Fantastic company benefits include:
- Competitive Salary: £30,000 - £32,000 per annum
- Holiday: 25 days holiday (plus January 1, December 25, 26)
- Company pension scheme
- Employee extras such as: discount on products, performance related bonus (cash and share options), casual dress, opportunity for career growth in a fast-paced and exciting company
About the role: The Customer Services & Operations Coordinator is the first point of contact for both wholesale and retail customers and a key link between Sales, Warehouse, Transport, Accounts and Technical teams. The role ensures orders are processed accurately, deliveries run smoothly, issues are resolved quickly and customers receive excellent service at every stage.
Key responsibilities:
- Customer contact and order intake
- Order processing and fulfilment
- Delivery issues, complaints and credits
- Product shortages and substitutions
- Delivery schedules and customer communications
- Sampling and product information support
- New customer onboarding
Ideal candidate:
- Be self-motivated, energetic, resilient and well organised
- Learn and apply that knowledge quickly
- Work closely within the small Sales team
- Be solution focused, adapt to changing priorities and complete tasks professionally and according to deadlines.
- Have a genuine passion for quality food and the hospitality sector
- Excellent English written and verbal communication skills are a must.
- At least 3 years’ relevant experience within an SME in the UK.
- Experience of any of the following will be useful but not essential: Food, Drinks, or FMCG sector; Working in/with Greece
Location: Bermondsey, London (5-minute walk from Bermondsey tube station)
Hours: While training for the role the hours will be Monday – Friday 8:30 – 17:30. Thereafter the hours will alternate weekly between the hours above and those below:
- Sunday 14:30 – 17:30 (from home)
- Monday – Wednesday 8:30 – 17:30
- Thursday 8:30 – 18:30
- Friday 8:30 – 13:00
Please note, candidates must be authorised to work in the UK. If you require any reasonable adjustments such as access or information in an alternative format, please inform us as soon as you are able so that we can make the appropriate adjustments.
Please check your email inbox and spam / junk mail folder for any email correspondence for this role.
Customer Service Coordinator employer: Spider Web Recruitment Ltd
Contact Detail:
Spider Web Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Get to know the company inside out! Research their products, values, and mission. When you walk into that interview, you want to show them you're not just another candidate; you're genuinely excited about bringing their Greek food and wine to the UK.
✨Tip Number 2
Practice your communication skills! As a Customer Service Coordinator, you'll be the face of the company. Role-play common customer scenarios with a friend or family member to build your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Network like a pro! Connect with people in the food and hospitality industry on LinkedIn. You never know who might have a lead or insider info about the role. Plus, it shows your passion for the sector!
✨Tip Number 4
Apply through our website! We want to see your application directly. Make sure to highlight your relevant experience and enthusiasm for quality food and wine. Let’s get you that interview!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for quality food and wine shine through! We want to see that you’re genuinely excited about the role and the company’s mission.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or operations. If you’ve worked in a similar business, share those stories! If not, focus on your ability to learn quickly and adapt.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate good communication skills, so show us what you've got right from the start!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Spider Web Recruitment Ltd
✨Know Your Products
Before the interview, take some time to research Greek food and wine. Familiarise yourself with popular products and their unique qualities. This will not only show your passion but also help you answer questions confidently.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you successfully resolved customer issues or improved service. Highlight your ability to stay calm under pressure and adapt to changing priorities, as these are key in a fast-paced environment.
✨Show Your Team Spirit
Since this role involves working closely with various teams, be ready to discuss how you collaborate with others. Share specific instances where you contributed to team success or helped resolve conflicts, showcasing your positive attitude and resilience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s values, team dynamics, or future projects. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
