At a Glance
- Tasks: Engage with brokers, handle enquiries, and enhance the broker experience.
- Company: Supportive and inclusive company in Saffron Walden, Essex.
- Benefits: Up to £28,000 salary, 33 days holiday, hybrid working, and more.
- Other info: Opportunities for professional growth and a collaborative work environment.
- Why this job: Make a meaningful impact while developing your career in customer service.
- Qualifications: Excellent communication skills and a customer-focused mindset.
The predicted salary is between 28000 - 28000 £ per year.
Customer Service Advisor / Business Development Advisor
Position: Full-time permanent in Saffron Walden, Essex.
- Company Benefits
- Competitive Salary: Up to £28,000 per annum, depending on experience
- Holiday: 33 days holiday
- Pension: 5 % employee contribution, 8.5 % employer contribution (subject to eligibility, T&Cs)
- Hybrid Working: Available after initial 6 8 weeks
- Employee Extras: Life assurance, income protection, flexible working, buy/sell holiday, mental health support, and more
About the role
As a Customer Service Advisor / Business Development Advisor you will support the team by engaging with brokers, handling administrative tasks and fostering relationships to enhance the broker experience.
The role is 35 hours per week, Monday - Friday, covering 8:30 am - 5:30 pm, with hybrid working available.
Key Responsibilities
- Manage incoming telephone calls, emails, and Live Chat enquiries, prioritising broker support effectively.
- Assist brokers with product information, mortgage submissions and navigation of the Saffron for Brokers website.
- Process new broker registrations within 24 hours to ensure a smooth onboarding experience.
- Promote the Society's products and services to enhance broker engagement and grow market share.
- Encourage high quality, right first time mortgage submissions to support efficient case processing.
About you
You will have excellent written and verbal communication skills, strong problem solving, decision making and time management abilities.
You are customer focused, highly organised and able to build and maintain effective relationships with mortgage intermediaries.
Knowledge of the mortgage intermediary/broker sector and the UK mortgage regulatory framework is desirable.
A commitment to delivering outstanding customer service, acting with integrity and adhering to the individual conduct rules of the PRA and FCA is essential.
Why Them
They value employees and provide a supportive, inclusive working environment.
They pride themselves on delivering excellent member experiences while fostering collaboration, diversity and personal growth.
They offer opportunities for professional development and competitive benefits, with a chance to make a meaningful impact in customers' lives.
If you require any reasonable adjustments, please inform us.
Customer Service Advisor employer: Spider Web Recruitment Ltd
Spider Web Recruitment Ltd is an excellent employer, offering a supportive and flexible work environment for those in the Family Law sector. With a focus on employee growth and development, our team in Ipswich benefits from competitive salaries and generous perks, making it an ideal place for dedicated professionals seeking meaningful and rewarding careers.
Contact Details:
Spider Web Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Spider Web Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Spider Web Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Spider Web Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Spider Web Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Spider Web Recruitment Ltd!
How to prepare for a job interview at Spider Web Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
