Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues for colleagues.
- Company: Join a welcoming mutual organisation that values happiness and community.
- Benefits: Enjoy a competitive salary, 33 days holiday, and comprehensive wellbeing support.
- Why this job: Kickstart your IT career in a supportive environment with full training provided.
- Qualifications: Strong customer service skills and a keen interest in technology are essential.
- Other info: Dynamic role with opportunities for growth and occasional travel to branch locations.
The predicted salary is between 21600 - 28800 £ per year.
Spider is advertising on behalf of our client who is seeking a Service Desk Analyst to join their team on a full-time, permanent basis, based in Saffron Walden, Essex. Applicants must have a full UK driving licence, access to their own transport, and be able to commute daily, as occasional travel to branch locations will be required. This is an entry-level opportunity into IT, ideal for someone with strong customer service skills and a keen interest in technology.
Why them: They believe happiness comes from within - including Money Happiness. As a mutual organisation, everything they do is driven by the needs of their members, colleagues, and communities. They’re proud of their welcoming, inclusive culture where people are supported to learn, grow, and make a genuine difference.
Fantastic Company Benefits Include:
- Competitive Salary: up to £27,000 per annum depending on experience
- Holiday: 33 days including bank holidays
- Pension: 5% employee contribution, 8.5% employer contribution
- Employee Extras such as: Income protection, life assurance, comprehensive wellbeing support, buy and sell holiday, salary sacrifice schemes
About the role: As a Service Desk Analyst, you’ll play a key role in supporting colleagues across the Society by providing first-line IT support and ensuring technology issues are resolved efficiently and professionally.
Main Duties and responsibilities:
- Provide first-line IT support to staff, resolving hardware and software issues promptly
- Troubleshoot technical problems to minimise service disruption
- Log, manage, and update incidents and service requests using the ticket management system
- Communicate clearly with users, explaining technical issues in a simple, accessible way
- Work collaboratively with internal teams to improve service delivery and user experience
- Travel to branches when required to provide hands-on IT support
About you: As a Service Desk Analyst, you’ll be customer-focused, proactive, and eager to build a career in IT, with strong communication skills, good attention to detail, and a willingness to learn. Experience in a service desk or IT support role is desirable but not essential, as full training will be provided. You’ll be comfortable working independently and as part of a team, with a positive, problem-solving mindset, and have a basic understanding of IT systems and applications, with networking knowledge beneficial.
Based in Saffron Walden, you’ll occasionally travel to branch locations to provide on-site support, so a full UK driving licence, access to your own transport, and the ability to commute daily are essential.
If you have the relevant skills and experience for this Service Desk Analyst role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.
Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. No recruitment agencies, please.
Service Desk Analyst in Cambridge employer: Spider Web Recruitment Ltd
Contact Detail:
Spider Web Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Cambridge
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in IT. They might know about openings or can give you a heads-up on what the company is looking for.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your customer service skills can shine through in a tech environment. We want you to show them you're not just tech-savvy but also a people person!
✨Tip Number 3
Don’t forget to research the company culture! Knowing their values and how they support their employees can help you tailor your answers and show that you’re a great fit for their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you need any help.
We think you need these skills to ace Service Desk Analyst in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight any customer service experience and tech skills you have, even if they're basic. We want to see how you can fit into our welcoming culture!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you're keen on starting your IT career with us and how you can contribute to our team.
Show Off Your Communication Skills: As a Service Desk Analyst, clear communication is key. In your application, demonstrate your ability to explain technical issues simply. This will show us that you can effectively support our colleagues and enhance their experience.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. We can't wait to hear from you!
How to prepare for a job interview at Spider Web Recruitment Ltd
✨Know Your Tech Basics
Brush up on your basic IT knowledge before the interview. Familiarise yourself with common hardware and software issues, as well as any relevant technologies mentioned in the job description. This will help you answer technical questions confidently.
✨Show Off Your Customer Service Skills
Since this role is all about supporting colleagues, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or helped someone out, and explain your approach.
✨Practice Clear Communication
As a Service Desk Analyst, you'll need to explain technical issues in simple terms. Practice articulating complex ideas clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with this.
✨Demonstrate Your Willingness to Learn
This is an entry-level position, so showing enthusiasm for learning is key. Be prepared to discuss how you stay updated with technology trends and your eagerness to grow within the IT field. Employers love candidates who are proactive about their development!
