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- Tasks: Carry out multi-trade repairs and maintenance in properties, ensuring high-quality service.
- Company: Join a leading disability charity dedicated to empowering independence and inclusion.
- Benefits: Competitive salary, 33 days holiday, company van, and health cashback plan.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Multi-trade experience, ideally with plumbing, and strong customer service skills.
- Other info: Flexible working hours with opportunities for ongoing training and development.
The predicted salary is between 31975 - 35975 £ per year.
Spider is advertising on behalf of our client who are looking for a Property Maintenance Operative to join their property team. They are seeking someone with multi-trade experience, ideally with a background in reactive maintenance and plumbing. This is a fantastic opportunity to deliver high-quality, customer-focused maintenance services in tenants’ homes while supporting the charity’s mission to empower disabled people to live independently. This full-time, permanent position is based at their depot in Papworth Everard, Cambridgeshire. While you may begin your day from home for convenience, attendance at the depot is required to restock vans before visiting properties.
Benefits
- Competitive Salary: £31,975 per annum, standby fee and overtime paid for any callouts
- Holiday: 33 days annual leave including bank holidays (pro rata for part-timers), with option to purchase additional leave
- Pension: Enhanced employer contribution
- Employee extras: company van, phone, uniform, and tools. Health cashback plan, occupational sick pay (after probation), employee assistance helpline, wellbeing apps, mental health first aid support, and ongoing training and development
- Additional perks: Values in Practice’ reward scheme, cycle-to-work and other tax-saving incentives, and opportunities to contribute to employee forum and colleague experience groups
About the role
As a Property Maintenance Operative, you will carry out day-to-day repairs and maintenance across properties owned by the charity. Initially you will be working on their void properties and moving onto reactive work once voids have been completed. You will work as part of a team, but also independently, maintaining your van stock and responding to reactive maintenance requests. You will also participate in an on-call rota for emergency repairs, receiving standby fees and overtime pay for any callouts. Working hours are 37.5 hours per week, Monday – Friday 8:00am – 4:30pm, with 1 in 7 on-call cover (Standby fee and overtime for call outs).
Key Responsibilities
- Carry out multi-trade repair and maintenance tasks across properties, including plumbing, carpentry, painting/decorating, tiling, fencing, and general DIY, following best practice, standards, and health & safety procedures.
- Maintain and restock your van to ensure first-time fixes and efficient delivery of services.
- Deliver excellent customer service, safeguarding vulnerable tenants and ensuring high levels of satisfaction.
- Liaise with tenants, contractors, and suppliers, and support capital projects and service improvement initiatives.
- Keep accurate records, submit timesheets, report concerns in line with the organisation’s policies, and participate in the on-call rota for emergency repairs.
About you
As a Property Maintenance Operative, you will share the organisation’s commitment to equality, inclusion, and safeguarding. You should have multi-trade experience, ideally including plumbing, and be competent in general repairs such as lights, taps, locks, fencing, carpentry, decorating, tiling, basic electrics, and other DIY tasks. You will be able to work independently, manage your workload efficiently, and hold a full driving licence (reasonable adjustments considered). Strong problem-solving, communication, and customer service skills are essential, along with flexibility for emergency callouts as part of the on-call rota. Experience in housing associations, council housing, or similar environments is desirable, but a solid multi-trade background and commitment to high-quality maintenance work are key.
Why them
They are a leading disability charity dedicated to empowering disabled people to live with equality, choice, and independence. With a vision of a world where disabled people are seen for who they are, the organisation provides vital services that make a meaningful difference every day.
Additional information
The post is subject to a basic DBS check, and candidates must be authorised to work in the UK. If you are passionate about delivering high-quality property services that support independence and inclusion, we would love to hear from you. To apply for the Property Maintenance Operative role, please submit your CV. We look forward to hearing from you. Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy. No Recruitment agencies please. Our client a Disability Confident employer. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
Maintenance Operative in Cambridge employer: Spider Web Recruitment Ltd
Contact Detail:
Spider Web Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Operative in Cambridge
✨Tip Number 1
Get to know the company before your interview! Research their mission and values, especially since they focus on empowering disabled people. This will help you connect your skills to their goals during the chat.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. Think about how your multi-trade experience can solve real problems for tenants. We want to hear how you can make a difference!
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've gone above and beyond for clients in the past. Remember, this role is all about delivering high-quality services to tenants.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows you're genuinely interested in the role and appreciate the opportunity.
We think you need these skills to ace Maintenance Operative in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your multi-trade experience and any relevant skills, like plumbing or carpentry. We want to see how your background aligns with the role, so don’t be shy about showcasing your best bits!
Showcase Customer Service Skills: Since this role is all about delivering high-quality, customer-focused maintenance services, let us know about your experience in dealing with tenants or clients. A little story about a time you went above and beyond can really make you stand out!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure we can easily see why you’re the perfect fit for the Property Maintenance Operative role.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Spider Web Recruitment Ltd
✨Know Your Trades
Brush up on your multi-trade skills before the interview. Be ready to discuss your experience in plumbing, carpentry, and other DIY tasks. Highlight specific examples of how you've tackled repairs and maintenance in the past.
✨Customer Service Matters
Since this role involves working closely with tenants, be prepared to talk about your customer service approach. Share instances where you’ve gone above and beyond to ensure tenant satisfaction, as this will show your commitment to high-quality service.
✨Demonstrate Problem-Solving Skills
Think of a few scenarios where you faced unexpected challenges during maintenance work. Discuss how you resolved these issues effectively, showcasing your problem-solving abilities and adaptability, which are crucial for this role.
✨Understand the Organisation's Mission
Familiarise yourself with the charity’s mission to empower disabled people. Show your passion for their cause during the interview, and explain how your values align with theirs. This will demonstrate your genuine interest in the role and the organisation.