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- Tasks: Supervise a team of baristas and ensure top-notch customer service.
- Company: Specialty Coffee Roaster with shops in Glasgow and Troon.
- Benefits: Competitive pay, free coffee on shift, tips, and monthly coffee bag.
- Why this job: Join a passionate team and elevate your coffee expertise while progressing into management.
- Qualifications: 1+ years supervisory experience in a coffee environment and a love for coffee.
- Other info: Enjoy autonomy in running shifts and creating signature drinks.
The predicted salary is between 30000 - 42000 £ per year.
We are a Specialty Coffee Roaster with shops in Glasgow and Troon. The following information provides an overview of the skills, qualities, and qualifications needed for this role.
We are looking for a Full Time Supervisor with potential progression into Management.
- Full Time 35+ Hours Per Week (including weekends)
- Competitive Pay
- Full Training in Specialty Coffee - Multiple brewing techniques
- Food Hygiene Certification if needed
- Tips
- Free Coffee on shift
- Monthly Pay with a free bag of our coffee each month
Responsibilities:
- Supervise a small Team of Baristas ensuring the shop is following company standards in brewing and customer service.
- Autonomy to run shifts on your own and alongside the owner.
- Excel in Customer Service to enhance our customers' experience and to promote positive online reviews.
- Be involved in creating Signature drinks, Food Specials, Events.
- Ensure profitability of the shop, managing team rotas and shifts.
- Adhering to Health and Safety & Cooksafe Regulations.
- Being a point of contact for all customers buying our coffee beans and giving advice on how to brew at home.
- Some simple food preparation.
Requirements:
- Outstanding Customer Service and the ability to educate customers on our Coffee and Brand in a friendly manner.
- At least 1 year Supervisory experience in a Coffee led environment.
- Ability to work in small teams and on own.
- MUST have a passion for coffee and the ability to drive the coffee sales in our business.
- Innovative personality.
- Organised in paperwork and organising shifts.
Retail Supervisor (Supervisor) Permanent - Full Time in Troon employer: Spider Monkey Coffee Co
Contact Detail:
Spider Monkey Coffee Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor (Supervisor) Permanent - Full Time in Troon
✨Tip Number 1
Get to know the company inside out! Research their coffee, values, and what makes them tick. This way, when you chat with them, you can show off your passion for coffee and how you fit into their vibe.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or educate customers about coffee. Being able to demonstrate your experience in these areas will make you stand out.
✨Tip Number 3
Network like a pro! Connect with current employees on social media or attend events they host. This can give you insider info and maybe even a friendly referral when you apply through our website.
✨Tip Number 4
Show your creativity! If you have ideas for signature drinks or events, don’t be shy about sharing them during your interview. It shows you’re not just a supervisor but someone who can contribute to the brand’s growth.
We think you need these skills to ace Retail Supervisor (Supervisor) Permanent - Full Time in Troon
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let your love for coffee shine through! Share any experiences you've had with coffee, whether it's brewing techniques or your favourite blends. We want to see that you’re not just looking for a job, but that you genuinely care about the craft.
Highlight Your Supervisory Experience: Make sure to emphasise your previous supervisory roles, especially in coffee shops or similar environments. Talk about how you’ve led teams, managed shifts, and ensured top-notch customer service. We’re looking for someone who can step up and take charge!
Be Organised and Clear: Keep your application neat and well-structured. Use bullet points if needed to make it easy for us to read. We appreciate clarity, so make sure your skills and experiences are easy to spot. A tidy application reflects your organisational skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Spider Monkey Coffee Co
✨Know Your Coffee
Make sure you brush up on your coffee knowledge before the interview. Understand different brewing techniques and be ready to discuss your favourite coffee styles. This will show your passion for the product and help you connect with the interviewers.
✨Showcase Your Supervisory Skills
Prepare examples from your previous experience where you've successfully led a team. Highlight how you managed shifts, resolved conflicts, or improved customer service. This will demonstrate your capability to supervise effectively in a busy environment.
✨Customer Service is Key
Be ready to talk about your approach to outstanding customer service. Think of specific instances where you went above and beyond for a customer. This role is all about enhancing the customer experience, so showing your dedication here is crucial.
✨Bring Your Creativity
Since the role involves creating signature drinks and food specials, think of some ideas you could bring to the table. Share any innovative concepts you have during the interview to showcase your creativity and enthusiasm for the role.