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- Tasks: Supervise a team of baristas and ensure top-notch customer service.
- Company: Specialty Coffee Roaster with shops in Glasgow and Troon.
- Benefits: Competitive pay, free coffee on shift, tips, and monthly coffee bag.
- Why this job: Join a passionate team and elevate your coffee game while progressing to management.
- Qualifications: 1+ years supervisory experience in a coffee environment and a love for coffee.
- Other info: Full training provided, with opportunities for creativity in drinks and events.
The predicted salary is between 24000 - 36000 £ per year.
We are a Specialty Coffee Roaster with shops in Glasgow and Troon. The following information provides an overview of the skills, qualities, and qualifications needed for this role.
We are looking for a Full Time Supervisor with potential progression into Management.
- Full Time 35+ Hours Per Week (including weekends)
- Competitive Pay
- Full Training in Specialty Coffee - Multiple brewing techniques
- Food Hygiene Certification if needed
- Tips
- Free Coffee on shift
- Monthly Pay with a free bag of our coffee each month
Responsibilities:
- Supervise a small Team of Baristas ensuring the shop is following company standards in brewing and customer service.
- Autonomy to run shifts on your own and alongside the owner.
- Excel in Customer Service to enhance our customers' experience and to promote positive online reviews.
- Be involved in creating Signature drinks, Food Specials, Events.
- Ensure profitability of the shop, managing team rotas and shifts.
- Adhering to Health and Safety & Cooksafe Regulations.
- Being a point of contact for all customers buying our coffee beans and giving advice on how to brew at home.
- Some simple food preparation.
Requirements:
- Outstanding Customer Service and the ability to educate customers on our Coffee and Brand in a friendly manner.
- At least 1 year Supervisory experience in a Coffee led environment.
- Ability to work in small teams and on own.
- MUST have a passion for coffee and the ability to drive the coffee sales in our business.
- Innovative personality.
- Organised in paperwork and organising shifts.
Retail Supervisor (Supervisor) in Troon employer: Spider Monkey Coffee Co
Contact Detail:
Spider Monkey Coffee Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor (Supervisor) in Troon
✨Tip Number 1
Get to know the company inside out! Research their coffee, values, and what makes them tick. When you walk into that interview, show us you’re not just another candidate but someone who genuinely cares about their brand.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to nail those tricky questions about handling customer complaints or creating signature drinks. We want to see your passion for coffee and how you can enhance the customer experience.
✨Tip Number 3
Bring your creativity to the table! Think of some unique drink ideas or food specials you could introduce. This shows us you’re not just a supervisor but someone who can contribute to the shop’s success and keep things fresh.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Retail Supervisor (Supervisor) in Troon
Some tips for your application 🫡
Show Your Passion for Coffee: When writing your application, let your love for coffee shine through! Share any experiences you've had with coffee, whether it's brewing techniques or your favourite blends. We want to see that you’re not just looking for a job, but that you genuinely care about the craft.
Highlight Your Supervisory Experience: Make sure to emphasise your previous supervisory roles in coffee-led environments. We’re keen on seeing how you’ve managed teams and ensured high standards in customer service. Use specific examples to illustrate your leadership skills!
Be Organised and Clear: Keep your application neat and well-structured. We appreciate clarity, so make sure your paperwork is organised and easy to read. This reflects your ability to manage shifts and paperwork effectively, which is crucial for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Spider Monkey Coffee Co
✨Know Your Coffee
Make sure you brush up on your coffee knowledge before the interview. Understand different brewing techniques and be ready to discuss your favourite coffee drinks. This will show your passion for coffee and help you connect with the interviewers.
✨Showcase Your Supervisory Skills
Prepare examples from your previous experience where you've successfully led a team. Highlight how you managed shifts, handled customer service issues, or improved team performance. This will demonstrate your capability to supervise effectively.
✨Customer Service is Key
Be ready to talk about your approach to outstanding customer service. Think of specific instances where you went above and beyond for a customer. This will illustrate your commitment to enhancing the customer experience, which is crucial for this role.
✨Bring Your Creativity
Since the role involves creating signature drinks and food specials, think of some innovative ideas you could bring to the table. Share these during the interview to show your creative side and how you can contribute to the brand's uniqueness.