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- Tasks: Lead a talented team in ensuring compliance and quality in financial services.
- Company: Join the U.K’s largest independent property services group.
- Benefits: Earn £40,000 plus bonuses, with a monthly car allowance and career progression.
- Other info: Embrace a culture of diversity and equal opportunities.
- Why this job: Make a real impact in a dynamic role with diverse responsibilities.
- Qualifications: Full CeMap qualification and previous supervisory experience required.
The predicted salary is between 40000 - 40000 £ per year.
Join the U.K’s largest independent property services group as a Regional Quality Manager, where no two days are the same!
Benefits of being a Quality & Compliance Supervisor:
- Basic Salary of £40,000 Per year
- Additional 10% bonus is achievable
- £400 Monthly Car Allowance
- Career progression opportunities
- Home based role (working in a face-to-face setting as and when required)
What is the purpose of the role?
To be responsible for the implementation and delivery of the Openwork Training and Competence Scheme by providing proactive leadership and direction to a highly talented team of Sales Managers and Mortgage & Protection advisers within Just Mortgages.
The main responsibilities of a Regional Quality & Compliance Manager:
- Maintain an in-depth knowledge of financial services regulation & core products, particularly those which the firm is licenced to sell.
- Responsible for completion of annual competency assessments, to ensure Openwork and Just Mortgages standards are being met.
- Monitor and evaluate key performance indicators, including sales quality and customer satisfaction, identifying trends and developing initiatives to improve these where necessary.
- Provide appropriate support to new brokers, including observations, file checking and feedback and development. Close collaboration with the sales management line is vital.
- Ensure development plans are in place and reviewed to completion when necessary.
- Ensure that sales quality results for your span of control meet Just Mortgages standards.
- Responsible for timely sign off into fully competent status for all brokers under your span of control.
- Ensure that all appropriate systems and controls as required by our chosen network are implemented and followed to effectively manage key risks and maintain required standards.
- Perform the role of supervisor as defined by the Network’s training and competence scheme.
- Communicate regularly with the Head of Sales Quality to ensure that all necessary messages and standards are up to date and communicated correctly and adhered to by all relevant personnel.
- Maintain open dialogue with the Supervisor of Supervisors.
- Attend team meetings as required to provide updates and training on compliance issues.
- Support the delivery of training programs which include but not limited to: Fraud awareness, Importance of the Right Protection Recommendations & Understanding KPI’s for new advisors attending induction and academy courses.
- Collaborate and liaise with the Learning & Development Team to ensure advisor and manager knowledge is up to date.
- Provide ad-hoc reports and management information to relevant senior stakeholders when requested.
- Be responsible for production of a monthly Quality Report to highlight any areas of regulatory risk within the supervisor span.
- Work collaboratively with a ‘one-team’ mentality, providing deputised support if needed due to supervisor absence or gaps in the supervision structure.
- Aspire to create a culture of positive compliance support by being a proactive point of contact for compliance related queries.
- Be responsible for the delivery of a prescribed internal audit programme within Openwork/Just Mortgages to ensure regulatory compliance and excellent customer outcomes.
- Conduct ad-hoc thematic reviews for specific areas when risk trends are identified.
- Ensure best practices and successes are shared within the firm.
Essential skills and competencies of a Regional Quality & Compliance Manager:
- Full CeMap qualification, or equivalent.
- Previous supervisory / management experience essential.
- Previous sales experience essential.
- Previous experience of fraud investigation desirable.
- CeRER qualification, or willingness to learn.
- Excellent communication skills.
- Excellent organisational skills and attention to detail.
- IT literate – Excel, Word, and bespoke FS systems.
The Finer Details:
We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need:
- Full UK Driving Licence
- Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006)
We will need evidence of your right to work in the UK, in the form of:
- Passport/Birth Certificate
- Proof of Address
- National Insurance
- Drivers Licence Check
Equal Opportunities:
At Spicerhaart, variety makes our Company DNA come to life. We love people, and what is more, we love the differences that make each person who they are. We support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be.
To All Recruitment Agencies:
Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise.
Privacy Policy:
We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website.
Quality & Compliance Supervisor employer: Spicerhaart
Contact Detail:
Spicerhaart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality & Compliance Supervisor
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute. Practice common interview questions and think of examples that showcase your skills and experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Quality & Compliance Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality & Compliance Supervisor role. Highlight your relevant experience, especially in financial services regulation and supervisory roles. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about compliance and quality management. Share specific examples of how you've led teams or improved processes in the past – we love a good story!
Show Off Your Skills: Don’t forget to showcase your qualifications like CeMap or CeRER, and any relevant sales experience. We’re keen on candidates who can demonstrate their expertise in these areas, so make them stand out in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Spicerhaart
✨Know Your Regulations
Make sure you brush up on financial services regulations and core products relevant to the role. Being able to discuss these confidently will show that you're serious about compliance and quality management.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your experience in providing direction and support, especially in a sales environment, as this is crucial for the Quality & Compliance Supervisor role.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific compliance issues or performance trends. Think through potential scenarios beforehand and be ready to discuss your thought process and solutions.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Good communication is key in this role, so demonstrate your ability to convey complex information simply, especially when discussing training and compliance matters.