At a Glance
- Tasks: Join our concierge team to assist clients with property inquiries and bookings.
- Company: Spicerhaart, a leading estate agency group in the UK.
- Benefits: Competitive salary, uncapped commission, and dedicated training from day one.
- Other info: Dynamic work environment with flexible hours and a supportive team culture.
- Why this job: Kickstart your career in real estate with hands-on experience and growth opportunities.
- Qualifications: Self-motivated, excellent communication skills, and a passion for customer service.
The predicted salary is between 24000 - 26000 £ per year.
Are you an estate agent or letting agent of the future – let us help you achieve that goal in the next 2 years?
We're looking for dynamic individuals to join our concierge team in Colchester.
As a member of our concierge team, your responsibilities will include:
- Handling a high volume of inbound and outbound contacts via calls, webchat, and email.
- Registering client details and forwarding them to relevant in-branch teams to arrange viewings.
- Booking property valuations.
- Completing various administrative tasks for our network of branches including data input.
- Collaborating with your team to achieve success and maintain consistently high service standards.
To excel in this role, you should answer "yes" to the following statements:
- I am a highly self-motivated, ambitious, target-driven individual who can work independently and adapt to changing situations.
- I possess excellent telephone etiquette.
- I am resilient and can work effectively under pressure and within deadlines.
- I thrive in competitive environments.
- I have exceptional organisational and time management skills.
- I am proficient in computer usage, with excellent keyboard skills.
- I have a proven track record of delivering outstanding customer service.
Rewards:
- Competitive basic salary ranging from £24,000 to £26,000 per year, depending on sales experience.
- Uncapped commission scheme in addition to the basic salary.
- Participation in the company Elevate scheme.
- Dedicated training from day one, with ongoing coaching and development opportunities to advance your career at Spicerhaart.
The role will be based at our Colchester head office: Spicerhaart, Colwyn House, Sheepen Place, Colchester, CO3 3LD. You will work a 40-hour week, spread over 5 days. Specific working hours will be allocated to you at the end of the recruitment process. The current vacancy hours are Tuesday to Saturday 9am and 6pm or Monday to Friday 11am to 8pm with 1 in 3 Saturdays, when you work a Saturday you will get a day off in lieu the following week.
Spicerhaart is one of the leading estate agency groups in the UK. Our independent residential sales and lettings network, which is the biggest in the UK, is made up of our seven established estate agencies in England - haart, Chewton Rose, Felicity J Lord, Haybrook, Howards, butters john bee and Darlows. We also provide conveyancing and legal services, and offer financial services through our Just Mortgages division.
To be eligible to proceed in our recruitment process, you will need:
- Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006).
- Evidence of your right to work in the UK, in the form of Passport/Birth Certificate.
- Proof of Address.
- National Insurance.
At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be.
Personal Move Assistant - Colchester employer: SPICERHAART
At haart Estate Agents in Luton, we pride ourselves on being an excellent employer that fosters a supportive and high-performing work culture. With a strong focus on employee growth, we offer comprehensive training at our dedicated Learning & Development Centre, alongside competitive salaries, generous annual leave, and unique incentives like the CEO Exclusive Achievers Club. Join us to thrive in a dynamic environment where your passion for sales and customer service can truly make a difference in the local property market.
StudySmarter Expert Advice🤫
We think this is how you could land Personal Move Assistant - Colchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SPICERHAART. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SPICERHAART before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Personal Move Assistant - Colchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SPICERHAART:Your cover letter is your chance to shine! Tell us why you want to work at SPICERHAART specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SPICERHAART!
How to prepare for a job interview at SPICERHAART
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
