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- Tasks: Handle calls, webchat, and emails while booking property valuations and managing client details.
- Company: Join a dynamic concierge team at Spicerhaart in Colchester.
- Benefits: Competitive salary, uncapped commission, and dedicated training from day one.
- Why this job: Thrive in a fast-paced environment and make a real impact on customer service.
- Qualifications: Self-motivated, excellent telephone etiquette, and strong organisational skills.
- Other info: Great opportunities for career advancement and ongoing coaching.
The predicted salary is between 24000 - 25000 £ per year.
As a member of our concierge team, your responsibilities will include:
- Handling a high volume of inbound and outbound contacts via calls, webchat, and email.
- Registering client details and forwarding them to relevant in-branch teams to arrange viewings.
- Booking property valuations.
- Completing various administrative tasks for our network of branches including data input.
- Collaborating with your team to achieve success and maintain consistently high service standards.
To excel in this role, you should answer "yes" to the following statements:
- I am a highly self-motivated, ambitious, target-driven individual who can work independently and adapt to changing situations.
- I possess excellent telephone etiquette.
- I am resilient and can work effectively under pressure and within deadlines.
- I thrive in competitive environments.
- I have exceptional organisational and time management skills.
- I am proficient in computer usage, with excellent keyboard skills.
- I have a proven track record of delivering outstanding customer service.
Competitive basic salary ranging from £24,000 to £25,000 per year, depending on sales experience. Uncapped commission scheme in addition to the basic salary. Participation in the company Elevate scheme. Dedicated training from day one, with ongoing coaching and development opportunities to advance your career at Spicerhaart.
Call Handler - Colchester employer: Spicerhaart
Contact Detail:
Spicerhaart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler - Colchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Spicerhaart and their values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Show off your customer service skills! Be ready to share specific examples of how you've delivered outstanding service in the past. This is key for a role like Call Handler where client interaction is crucial.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Call Handler - Colchester
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be handling calls and emails, make sure your written application reflects your excellent communication skills. Use clear and concise language, and don't forget to showcase your telephone etiquette in your cover letter!
Highlight Your Organisational Skills: We love candidates who can juggle multiple tasks! In your application, mention any experience you have with managing time effectively or handling administrative duties. This will show us that you're ready to thrive in a busy environment.
Be Yourself!: Let your personality shine through in your application. We want to see the real you, so don’t be afraid to express your ambition and motivation. Share examples of how you've overcome challenges or achieved targets in the past.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and get you on the path to joining our awesome team!
How to prepare for a job interview at Spicerhaart
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Call Handler. Familiarise yourself with handling inbound and outbound calls, webchat, and email communications. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've delivered outstanding customer service. Think about how you handled difficult situations or went above and beyond for a client. This will highlight your ability to thrive under pressure and maintain high service standards.
✨Practice Your Telephone Etiquette
Since excellent telephone etiquette is crucial for this role, practice speaking clearly and confidently. You might even want to do a mock call with a friend to get comfortable with the format. Remember, first impressions count, especially over the phone!
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and stay organised, especially when dealing with multiple tasks. Share specific strategies you use to prioritise your workload and meet deadlines, as this will show that you can handle the fast-paced environment of a Call Handler.
