At a Glance
- Tasks: Lead and design engaging training programmes to elevate performance in lettings teams.
- Company: Join Spicerhaart, the UK's largest independent estate agency group.
- Benefits: Hybrid working, company car, and a commitment to continuous learning.
- Other info: Forces-friendly company with a focus on equal employment opportunities.
- Why this job: Shape the future of talent development and drive a culture of excellence.
- Qualifications: CIPD qualification or equivalent experience in property industry training.
The predicted salary is between 40000 - 45000 £ per year.
Join Spicerhaart, the UK’s largest independent estate agency group, and play a key role in shaping the future of our people. We are looking for a dynamic and inspiring Lettings Training Manager to lead our training initiatives and elevate performance across our lettings teams. This is an exciting opportunity for someone passionate about developing talent, delivering engaging training programmes, and driving a culture of continuous improvement.
In this role, you will empower our colleagues with the knowledge, skills, and confidence they need to succeed in a high-performance environment, ensuring our teams consistently deliver exceptional service to landlords and tenants alike.
The role is responsible for designing and delivering effective, engaging training for all colleagues across Spicerhaart, aligned with the company’s vision and strategic goals. We recognise that continuous learning is essential to sustaining a high‑performance culture, and that ineffective training or gaps in knowledge of processes and procedures can create significant risks to the business.
Based in our Head Office in Colchester, this position offers hybrid working and a company car.
- Responsible for the design, development and delivery of training programmes within Spicerhaart to facilitate and improve performance in residential lettings, property management and customer experience.
- Develop and maintain training manuals and documentation ensuring they reflect current company policy and legislative requirements.
- Support other departments in their development and upkeep of Operations Manuals.
- Maintain an up to date knowledge of company procedures, operating systems, key tasks and legal requirements in order to develop and maintain training materials, ensuring delivery of effective training.
- Keep up to date with best practice within Training and recommend implementation within the company where appropriate.
- Manage allocated training projects: designing and delivering appropriate solutions to standard, deadline and cost.
- Ensure accurate training records are kept and forwarded to appropriate management.
Ideally, you will have a CIPD qualification in Learning and Development or equivalent business experience including a minimum of 3 years in a related role within the property industry, preferably residential lettings or property management. Excellent communication and presentation skills are essential, along with being self-motivated, confident and flexible.
To be eligible to proceed in our recruitment process, you will need:
- Full UK Driving Licence
- Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006)
- Passport/Birth Certificate
Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
Locations
