Administrator

The Pre-Tenancy and Compliance Coordinator is responsible for managing the administrative process of new tenancies and re-lets, ensuring that all compliance checks, documentation, and contracts are completed accurately and on time. You will also be responsible for carrying out day-to-day landlord, property and contractor compliance tasks across the lettings portfolio. This includes monitoring certification expiries, arranging renewals, chasing landlords and contractors, and maintaining accurate compliance records. The role supports the smooth onboarding of tenants, reducing void periods and protecting the business from compliance risk, whilst also ensuring that the company meets all statutory requirements, reducing risk exposure and protecting tenants, landlords, and the business. This includes coordination with landlords, tenants, contractors, and internal colleagues.

As a Pre-Tenancy & Compliance Coordinator at Spicerhaart in Colchester, you will receive:

• £26,500 to £29,500 OTE per year
• Full-time working hours: 9am to 6pm (Monday to Friday). Note: Saturdays as and when required in line with the needs of the business, with time off in lieu

Your additional benefits as a Pre-Tenancy & Compliance Coordinator at Spicerhaart in Colchester:

• 30 days annual leave (includes bank holidays*)
• Comprehensive and continued training as you grow and develop within your role
• Career progression opportunities
• Employee Assistance Programme (24/7 access to our confidential helpline)
• Eye care*
• Employee Referral Bonus*
• Company Pension Scheme

Key responsibilities of a Pre-Tenancy & Compliance Coordinator at Spicerhaart in Colchester:

• Maintain accurate compliance records and/or due diligence mitigation for Gas, EPC, EICR, Licensing & Smoke & CO Alarms
• Liaise with central Operations function to instruct internal License applications
• Chase landlords and contractors for renewals ahead of expiry
• Process and log AML and Right to Rent checks.
• Ensure compliance data is entered correctly into CRM systems.
• Escalate non-compliant cases to Central PM Manager.
• Contribute to audit preparation and quality assurance processes.
• Manage pre-tenancy checks, including AML and Right to Rent requirements.
• Prepare and issue tenancy agreements and supporting documentation.
• Ensure compliance with statutory requirements.
• Coordinate with field Residential Lettings agents & Property Managers, landlords, tenants, and contractors to ensure readiness for move-in.
• Maintain accurate records in our CRM system.

Role Competencies of a Pre-Tenancy & Compliance Coordinator at Spicerhaart in Colchester:

• Attention to Detail: Ensures accuracy in tenancy documents and in managing compliance data.
• Organisational Skills: Ability to prioritise workload and manage deadlines, whilst managing multiple cases.
• Communication: Clear, professional communication with landlords, contractors, and tenants.
• Compliance Knowledge: Understanding of key statutory requirements.
• IT Proficiency: Confident in using CRM and document management systems.
• Customer Focus: Commitment to providing excellent service to landlords and tenants.
• Teamwork: Collaborative approach, supporting Managers and colleagues.

Core Competencies of a Pre-Tenancy & Compliance Coordinator at Spicerhaart in Colchester:

• Works well with others to create a team spirit and an enjoyable working environment.
• Delivers outstanding customer service by exceeding expectations.
• Focuses on results to deliver business success.
• Follows company standards and procedures.
• Embraces responsibility and accountability.
• Demonstrates professionalism, honesty and integrity.
• Demonstrates a thirst for development.

To be eligible to proceed in our recruitment process, you will need:

• Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006)
• Evidence of your right to work in the UK, in the form of: Passport/Birth Certificate
• Proof of Address
• National Insurance

Our Employee Assistance Programme offers up to six sessions of support and guidance, via telephone. Company financial commitments to annual eye tests, and glasses, are subject to the terms stated in the company Eye Test Policy. Employee referrals are subject to the terms stated in our Employee Referral Scheme. 30 days' paid annual leave includes bank holidays - day in lieu if you happen to work the bank holiday.

Please note: If you are successful in your application for this role but voluntarily leave the role within the first 12 months of employment, you may be required to reimburse the company for the costs associated with your training programme.

Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you.

At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Acquisition Team know and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be.