Admin Support Specialist

Overview

Main purpose of the role: To liaise with and deliver a range of services and products to a high standard. To be the initial point of contact for new instructions from clients. To ensure services and products are completed in a timely and efficient manner.

Responsibilities

• Consistently achieve targets and goals set for the production and completion of summary packs and other services requested by clients.
• Confidently deal with clients\’ customers when arranging estate agent and other property professionals\’ visits.
• Take an active role in your team to drive and deliver success, always pushing for consistently high service standards and performance.
• Provide reports & recommendations along with supporting evidence where necessary to achieve objectives and goals.
• Recommend solutions to problems and communicate these in a timely and professional manner.
• Respond to emails/written communications within required time frames, ensuring all written communication is clear, concise and grammatically correct.
• Ensure I.T systems are maintained with accurate detailed information, documents stored & maintained correctly and all communications are recorded in a clear & concise manner to give a good audit trail.
• Ensuring at all times that we adhere to and meet the service standards and service levels that our clients expect on a client specific basis.
• Liaise with external parties and suppliers to provide third party services including RICS valuations, contractor and other reports as required.
• Work closely with the Part Exchange & Group Clients\’ sales team to ensure good communication with regard to workload, turn-around times and any client specific challenges.
• Manage own workload but as part of a team and complete required actions through the effective use of our bespoke operating platform SAMS.
• Communicate professionally and effectively with all parties (internal and external) to ensure that we are portrayed in the best possible light.
• Attend all training sessions & meetings as and when required, putting outcome & actions into practice without delay.
• Study and review all company policies to ensure your knowledge remains current and you have completed tests within timeframes set.
• Contributing to the 1-1 appraisal process and provide supporting evidence.
• Participate in ad-hoc projects as and when required by your colleagues and management team.
• Prioritise work, chase agents and other stakeholders to ensure all reports, paperwork and other actions are completed in line with Service Level Agreements.
• Ability to support other areas of the Division with minimal supervision or support when requested.
• Conduct own research into property values, sense check agents reports and add own recommendations and findings to summary and other reports to ensure a high standard is maintained. Ability to \”challenge\” and discuss completed reports as supplied by agents and others.

About Spicerhaart

When you join Spicerhaart you become a valued part of the Spicerhaart family, which is the largest independent estate agent in the UK. We are passionate about developing our people and actively work towards a nurturing culture of continuous improvement to enable staff to reach their full potential. We operate in a high performance culture that prides itself on delivering excellent customer service inside and out. Our reputation depends on the service we provided to our internal and external customers.